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	Saying Yes Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Pivotal Time for Storage (Editorial)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99677?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=99677&amp;c=CORE</link>
					<description>
						<![CDATA[ There&apos;s a helluva lot going on in the storage world these days. Part of it can be attributed to the natural evolution of the tech market.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Hot Spots: Just Say &quot; Yes &quot; to a New IT Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99680?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=99680&amp;c=CORE</link>
					<description>
						<![CDATA[ Cross-functional staffs and software can make all the difference in your data center.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Transcript: Turbo Boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98745?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=98745&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast offers instruction on how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[What &apos; s the problem with hand-coding scripts for data integration?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96001?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=96001&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out why hand-coding is still the most prevalent method for data integration and learn its benefits and drawbacks.]]>				
					</description>
					<author>
						<![CDATA[SyncSort]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Leading Power Utility Reaches for Transactional Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99010?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=99010&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study, a leading power utilities company had a substantial amount of money being paid out in duplicate payments and auditor&apos;s fees. Read how Oversight Systems, Inc. helped them rein it all in.]]>				
					</description>
					<author>
						<![CDATA[Oversight Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Ten Tips to Stay Competitive]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99564?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=99564&amp;c=CORE</link>
					<description>
						<![CDATA[ Here are 10 tips for using network technology to help your business work more efficiently, cut costs, improve customer satisfaction, and stay ahead of the competition.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Storage eZine: Turning Storage Green]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99356?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=99356&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-Zine addresses power, space, and cooling issues for storage.  Learn how turning your storage green saves money and space for data centers with trapped budgets and limited room.]]>				
					</description>
					<author>
						<![CDATA[SearchStorage.com]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The 2004 Oversight Systems Financial Executive Report on Sarbanes-Oxley]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99005?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=99005&amp;c=CORE</link>
					<description>
						<![CDATA[ Through a combination of an invitation-only online survey and survey intercepts, 222 corporate financial leaders from across the U.S. participated in this study on corporate attitudes toward Sarbanes-Oxley compliance.]]>				
					</description>
					<author>
						<![CDATA[Oversight Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Incorporating WEB Analytics into Email Marketing: Five Quick-Start Tactics for Marketers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98861?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=98861&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how to use Web Analytics data to enable you to better understand your customers’ needs and more effectively market to them. Learn a formula based on the five Ws to gain a more complete understanding of a situation or subject.]]>				
					</description>
					<author>
						<![CDATA[Silverpop Systems Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Thriving in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99400?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=99400&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A Closer Look at SaaS Purchasing Behaviors and Attitudes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98248?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=98248&amp;c=CORE</link>
					<description>
						<![CDATA[ The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoMyPC]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Product Demos - 3 Types of Demos That Will Kill the Sale]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98193?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=98193&amp;c=CORE</link>
					<description>
						<![CDATA[ There are three types of product demos that prolong the sales cycle, result in no decision, or flat out kill the deal, Feature Dump Demo, Show Up &amp; Throw Up Demo, Spray &amp; Pray Demo.]]>				
					</description>
					<author>
						<![CDATA[ZIGZAG Marketing, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Seven Myths about Data Warehouse Appliances: Seven Things You Should Know about Data  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98581?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=98581&amp;c=CORE</link>
					<description>
						<![CDATA[ The data warehouse appliance concept delivers a number of benefits to the customer that cannot be achieved using conventional warehouse technologies. This paper presents seven myths about data warehouse appliances that you should know before purchasing.]]>				
					</description>
					<author>
						<![CDATA[Kognitio]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Bowen &amp; Groves Honored in Fifth Annual International Business Awards(SM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98482?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=98482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves the developer of M1 by B&amp;G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Performance management trends, with Howard Dresner]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98520?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=98520&amp;c=CORE</link>
					<description>
						<![CDATA[ The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market.]]>				
					</description>
					<author>
						<![CDATA[BOARD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Global Supply Chains: Understanding Risks and Rewards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97412?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=97412&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper by Economist Intelligence Unit, the world&apos;s foremost provider of business analysis, was based on indepth interviews with executives from around the world about the challenges and opportunities they face with regard to global supply-chain.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Anna’s Linens Executes Strategy and Enables Growth with “Edge”]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97060?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=97060&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Anna’s Linens needed a business intelligence tool to help measure their performance against their goals. BusinessObjects Edge Series was their solution because it is a scalable, Web-based distribution mechanism suitable for a multi-unit retailer.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Key Energy Services: iTera HA Saves Payday]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96694?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=96694&amp;c=CORE</link>
					<description>
						<![CDATA[ As a publicly held company, Key Energy must comply with SOX legislation and iTera HA is helping them do just that.]]>				
					</description>
					<author>
						<![CDATA[Vision Solutions.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ITIL Version 3 and the IT Service Catalog]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96160?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=96160&amp;c=CORE</link>
					<description>
						<![CDATA[ A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.]]>				
					</description>
					<author>
						<![CDATA[newScale]]>				
					</author>
					<pubDate>
						Mon, 28 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95818?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=95818&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the seven best practices in contract management. It’s time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.]]>				
					</description>
					<author>
						<![CDATA[SpringCM]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[True Mobilitie with Oracle Solutions: Integration, Domain Expertise, and Scalability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94944?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=94944&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study learn how Mobiliite is changing the telecom industry by leveraging technology to provide an entirely different financial model for deploying, upgrading, and owning wireless and networks and towers.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[HP POS system helps Mayors improve customer service, gain selling time]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94933?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=94933&amp;c=CORE</link>
					<description>
						<![CDATA[ Among the priorities for the new system were ease of use by salespeople, an easy-to-manage centralized customer database for lookup and validation, and the use of broadband connectivity.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95275?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=95275&amp;c=CORE</link>
					<description>
						<![CDATA[ Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers&apos; lifestyle needs and demands.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Not to Be a Spammer - The Truth about E-Mail Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93924?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93924&amp;c=CORE</link>
					<description>
						<![CDATA[ E-mail can also be tagged as spam when it is sent to spam traps (unused addresses that ISPs maintain just for this purpose).]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Eight Strategies for First Rate Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93920?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93920&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer &apos; s Experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93938?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93938&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer&apos;s experience.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Going Global: Expand Your Business with IP Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93919?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93919&amp;c=CORE</link>
					<description>
						<![CDATA[ Boggs recently talked to Cisco about how SMBs can use IP communications to successfully conduct business in multiple countries, with or without in-country offices.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways to Improve Your Company &apos; s Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93922?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93922&amp;c=CORE</link>
					<description>
						<![CDATA[ Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Operational Efficiency by Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93936?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93936&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business&apos;s information technology (IT) system?]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence - the Definitive Guide for Mid-size Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93497?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=93497&amp;c=CORE</link>
					<description>
						<![CDATA[ Business intelligence provides a spectrum of tools and solutions, and is the underlying technology behind more effective decision making. Read this paper to learn how business intelligence technology can help run your business more intelligently.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Myths of Bandwidth and Application Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91823?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=91823&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to shed light on the issues affecting application performance in the wide area, and to give IT managers the knowledge required to design strategic enterprise application acceleration and deployment solutions.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SOA Challenges and Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91861?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=91861&amp;c=CORE</link>
					<description>
						<![CDATA[ Many of the challenges associated with SOA deployments are the same challenges when deploying traditional web-based applications. The key to addressing SOA-related challenges is to identify them as early as possible and include the appropriate solution in the architecture, reducing the possibility of re-architecture being required.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Session Initiated Protocol (SIP): A Five-Function Control Protocol]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91865?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=91865&amp;c=CORE</link>
					<description>
						<![CDATA[ The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Who &apos; s Managing This Software Project Anyway?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91399?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=91399&amp;c=CORE</link>
					<description>
						<![CDATA[ Software projects are different from other kinds of projects. While general purpose project management theory gives a good grounding in basic PM, it&apos;s not enough to be a successful software project manager. This paper discusses how the success of a software development project lies in the development team’s ability to act collaboratively.]]>				
					</description>
					<author>
						<![CDATA[Devshop, Inc.]]>				
					</author>
					<pubDate>
						Thu, 27 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence: The Strategic Imperative for CIOs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90774?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=90774&amp;c=CORE</link>
					<description>
						<![CDATA[ The CIO&apos;s role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS&apos; performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast - Emerging Media Series: Online Video, Social Networks and Wikis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85801?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=85801&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 28 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Emerging Media Series: Online Video, Social Networks and Wikis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85553?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=85553&amp;c=CORE</link>
					<description>
						<![CDATA[ This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 09 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[State of IT Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85427?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=85427&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing some of the IT Portfolio remains a direction that a majority of companies will continue to invest in as part of their overall smartsourcing or strategic sourcing strategy. 
Read the results of Supportindustry.com&apos;s survey on the state of IT Outsourcing to learn more.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sun, 01 Oct 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84548?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=84548&amp;c=CORE</link>
					<description>
						<![CDATA[ This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Fri, 08 Sep 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84803?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=84803&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Fri, 01 Sep 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Offloading Remote Authentication for Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84037?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=84037&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes how F5&apos;s Advanced Client Authentication module works to protect your application infrastructure while increasing your server capacity by offloading authentication processing.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Tue, 01 Aug 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Solution for Manufacturing Excellence in the Global Marketplace]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84038?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=84038&amp;c=CORE</link>
					<description>
						<![CDATA[ The move to global manufacturing is now a stark reality for enterprises. Companies are shifting their supply chains and moving manufacturing plants to seize advantages in costs or to drive faster production. The problem is a disconnect between ERP and the various factory floors that are distributed across countries and continents.]]>				
					</description>
					<author>
						<![CDATA[Apriso® Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Aug 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Role of Web-Based Self-Service in the Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/78954?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=78954&amp;c=CORE</link>
					<description>
						<![CDATA[ Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. Itâs not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sat, 01 Oct 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Define What &apos; s Valued Online - A Webcast Presented by KnowledgeStorm]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77387?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=77387&amp;c=CORE</link>
					<description>
						<![CDATA[ The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 27 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[2005 Trends &amp; Directions in Web-Based Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75841?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=75841&amp;c=CORE</link>
					<description>
						<![CDATA[ While there&apos;s a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Eight Rules for Creating Great White Papers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/74620?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=74620&amp;c=CORE</link>
					<description>
						<![CDATA[ White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This paper outlines eight key steps to take when writing a white paper and what you should do once the paper is written.]]>				
					</description>
					<author>
						<![CDATA[The Content Factor]]>				
					</author>
					<pubDate>
						Sat, 07 May 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[MicroMain &apos; s Computerized Maintenance Management System (CMMS) Reduces Costs for Mammoth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/66343?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=66343&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines how Mammoth, a leader in manufacturing excellence, has reduced overall maintenance costs by 52% by using MicroMain&apos;s computerized maintenance management system (CMMS) as part of its maintenance excellence practice.]]>				
					</description>
					<author>
						<![CDATA[MicroMain Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[ForensiT User Profile Wizard: Domain Migration Tool Saves Time &amp; Money]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/60795?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=60795&amp;c=CORE</link>
					<description>
						<![CDATA[ User Profile Wizard is a workstation migration tool that joins your machine to a domain, &amp; shares your original user profile with your new domain logon so that you can use all your existing data, &amp; keep the same settings that you always had. With User Profile Wizard, you can build a scalable, enterprise solution to migrate thousands of workstations]]>				
					</description>
					<author>
						<![CDATA[ForensiT Limited]]>				
					</author>
					<pubDate>
						Tue, 30 Dec 2003 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Prosperity Learning Management System (LMS)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/60088?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Saying Yes Customer Service&amp;n=60088&amp;c=CORE</link>
					<description>
						<![CDATA[ Prosperity Learning Management System delivers, tracks, coordinates, and manages all training, education, and certification. Our month to month subscription makes a Learning Management System affordable for any organization. Prosperity can be delivered as a hosted or in house solution.]]>				
					</description>
					<author>
						<![CDATA[Ziiva]]>				
					</author>
					<pubDate>
						Thu, 16 Oct 2003 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Saying Yes Customer Service/ds,CORE/oe,utf8/rss.xml						
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