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	Six Sigma For Call Centers Software  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[The Six Hidden Costs of Reverse Logistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141031?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5141031&amp;c=CORE</link>
					<description>
						<![CDATA[ For many companies reverse logistics is the last frontier of waste in today&apos;s supply chain. To help identify where poorly managed returns may be affecting your bottom line, this paper takes a look at the six hidden costs of reverse logistics.]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Documenting VMware Infrastructure is 98 Percent Faster at LifeChurch.tv]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140792?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5140792&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how LifeChurch.tv implemented the Veeam Management suite Plus to manage their virtual infrastructure to decrease file-level recovery time from hours to seconds, reduce time to document infrastructure by 98 percent, and improve file copy speed six times faster than other products.]]>				
					</description>
					<author>
						<![CDATA[Veeam Software]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Uncover the Benefits of Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140622?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5140622&amp;c=CORE</link>
					<description>
						<![CDATA[ BMC Software&apos;s internal IT organization launched a virtualization and automation initiative that achieved financial payback in less than six months. The effort improved productivity, increased responsiveness, and saved the company $5 million per year.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ZT Systems 1226Ra 1U Datacenter Server]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140338?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5140338&amp;c=CORE</link>
					<description>
						<![CDATA[ An ideal solution for dense computing environments where energy and thermal
efficiency are at a premium. Featuring the Six-Core AMD Opteron Processor 2419 EE, this solution is designed with ZT&apos;s signature data center server engineering expertise for the groundbreaking new levels of performance per watt cloud computing providers demand.]]>				
					</description>
					<author>
						<![CDATA[ZT Systems]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Lights Out: Disaster Recovery Solutions with VMware and Compellent]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140012?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5140012&amp;c=CORE</link>
					<description>
						<![CDATA[ VMware provides a highly available virtualized server platform with hardware-independent disaster recovery capabilities. Compellent’s Replays allows fast local recovery from disk while Thin Replication enables DR functionality using native iSCSI ports for cost-effective WAN connectivity.]]>				
					</description>
					<author>
						<![CDATA[Compellent]]>				
					</author>
					<pubDate>
						Fri, 09 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Red Hat Enterprise Linux Beats Microsoft Windows Server 2008 in Value]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139967?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139967&amp;c=CORE</link>
					<description>
						<![CDATA[ In this whitepaper, Enterprise Linux and Windows Server 2008 are compared over a six-year period, with various e-commerce configurations covering small, medium, and large business scenarios.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139962?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139962&amp;c=CORE</link>
					<description>
						<![CDATA[ The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Winning in Today &apos; s Environment: Six Imperatives for the Chief Sales Officer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140244?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5140244&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the Oracle CRM White Paper, &quot;Winning in Today&apos;s Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Six Secrets to 24x7 Exchange Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139640?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139640&amp;c=CORE</link>
					<description>
						<![CDATA[ The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Mon, 28 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Red Hat Enterprise Linux Beats Microsoft Windows Server 2008 in Value]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139549?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139549&amp;c=CORE</link>
					<description>
						<![CDATA[ Evaluate the savings, performance, and overall value of a Red Hat Enterprise Linux deployment versus a Microsoft Windows Server 2008 deployment. In this whitepaper, the two systems are compared over a six-year period, with various e&amp;#45;commerce configurations covering small, medium, and large business scenarios.]]>				
					</description>
					<author>
						<![CDATA[Red Hat]]>				
					</author>
					<pubDate>
						Thu, 24 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[For Ceridian, it Pays to Provide High-Quality Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139223?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139223&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Six-Core AMD Opteron™ Processors: Top-line performance that’s bottom-line efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139203?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139203&amp;c=CORE</link>
					<description>
						<![CDATA[ Unlike competitive products focused on raw performance, AMD technology-based servers deliver one platform to support the top-line demands of your business with a total cost advantage you can take right to the bottom-line.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 15 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Audio Conferencing 2.0: Control Costs &amp; Simplify Administration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139015?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139015&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, we&apos;re taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide to SIMS and Log Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138925?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5138925&amp;c=CORE</link>
					<description>
						<![CDATA[ Security information management systems are effective platforms for the collection, analysis and storage of events from a broad range of systems and devoces. This Buyer’s guide will outline the six key criteria that you should look for to get the most relevant data from SIMS.]]>				
					</description>
					<author>
						<![CDATA[LogRhythm, Inc.]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Energizing Education: Blackboard enriches the educational experience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141293?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5141293&amp;c=CORE</link>
					<description>
						<![CDATA[ Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Mon, 24 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Six Data Protection Tips for SMBs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141001?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5141001&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper provides six tips for an SMB approach to protecting critical data. These tips used in conjunction with Double-Take Availability from Double-Take Software can help SMBs defend against crippling downtime and data loss.]]>				
					</description>
					<author>
						<![CDATA[Double-Take Software]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Migrate From Unix To Linux In Six Steps]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138380?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5138380&amp;c=CORE</link>
					<description>
						<![CDATA[ CIOs are increasingly aware that the Linux&amp;#174; platform offers a low-risk, robust, and value-for-money alternative to traditional UNIX&amp;#174; platforms. 
This whitepaper will list and describe a simple, six&amp;#45;step process for migrating from UNIX to Linux.]]>				
					</description>
					<author>
						<![CDATA[Red Hat and Intel]]>				
					</author>
					<pubDate>
						Mon, 10 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BI in a Down Economy? Take a Smarter Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137933?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5137933&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast presents tips on smarter business intelligence in a down economy.  Learn how to position your organization on a &quot;platform of believability&quot; with a single, reliable view of company-wide data.  This approach allows for the right information at the right time, making agile, high-risk decisions easier.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Wed, 08 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deduplication for the Enterprise: Six Steps to Optimal Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135964?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5135964&amp;c=CORE</link>
					<description>
						<![CDATA[ Data deduplication is a must-have technology for today&apos;s enterprises. However, there are a wide range of choices and issues to be considered.  This article covers six steps an organization can take to make sure implementing a deduplication technology is a smooth process.]]>				
					</description>
					<author>
						<![CDATA[SEPATON]]>				
					</author>
					<pubDate>
						Wed, 20 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing the Datacenter for Cost and Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138781?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5138781&amp;c=CORE</link>
					<description>
						<![CDATA[ The current state of the datacenter, demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Today, lowering the energy and administration/management costs are two key focus areas of datacenter managers in the Asia/Pacific region.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aligning Lean Six Sigma, Business Process Management and SOA to Accelerate Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140141?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5140141&amp;c=CORE</link>
					<description>
						<![CDATA[ There has never been a more important time to uncover process waste, reduce non-value adding activity, and increase productivity. Accelerate results by aligning Lean Six Sigma, BPM and SOA. Find out more about best practices, the value of measures and monitoring, and how to get started in this webcast.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[AC Drives and Industrial AC Motors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96431?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=96431&amp;c=CORE</link>
					<description>
						<![CDATA[ AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why BI is Ripe - Now! - For Businesses of Any Size]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132915?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5132915&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle&apos;s range of offerings to mid-size and emerging companies reflects its vision that BI and EPM solutions can be embraced by companies of all sizes.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 28 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Operational Excellence: The New Lever of Profitability and Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136325?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5136325&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you&apos;ll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Performance Advantage of Dell PowerEdge R900 over HP DL585 Running Microsoft Hyper &amp; #45;V]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138174?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5138174&amp;c=CORE</link>
					<description>
						<![CDATA[ The combination of high performance and efficiency make the PowerEdge R900 an excellent Microsoft Hyper&amp;#45;V virtualization server.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Thu, 11 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing the challenges of implementing a customer-centric strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137365?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5137365&amp;c=CORE</link>
					<description>
						<![CDATA[ The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi&amp;#45;channel touchpoints.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Solutions: The Payment Card Industry Data Security Standard]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138845?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5138845&amp;c=CORE</link>
					<description>
						<![CDATA[ This brief document provides a listing of the six primary objectives for companies to meet in order to comply with the Payment Card Industry Data Security Standard (PCI DSS).]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Mon, 03 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Working Smart in IT Operations: The Case for Consolidated Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136894?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5136894&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[3PAR Utility Storage Pays Off Big For Travel Giant Priceline.Com]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139803?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139803&amp;c=CORE</link>
					<description>
						<![CDATA[ Priceline.com purchased and deployed six 3PAR InServ S400 tiered storage arrays across multiple locations to consolidate and protect all mission-critical and SAN-resident data, including core demand collection and offer processing Oracle® databases.]]>				
					</description>
					<author>
						<![CDATA[3PAR]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Six Reasons Why Microsoft &apos; s Hyper-V Will Overtake VMware to Become the Major Player in  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141282?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=5141282&amp;c=CORE</link>
					<description>
						<![CDATA[ In this report, Clabby Analytics explains why Hyper-V will overtake VMware in just a few years to become the x86 server virtualization market&apos;s leader.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[How to Implement Chargeback in a Virtualized Data Center Using the Resource Consumption Model]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94302?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=94302&amp;c=CORE</link>
					<description>
						<![CDATA[ When IT professionals make massive investments in the virtualized data center, financial controls to contain sprawl and maintain control are essential. This white paper shows you how to do so by implementing chargeback.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Business Intelligence: The Strategic Imperative for CIOs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90774?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=90774&amp;c=CORE</link>
					<description>
						<![CDATA[ The CIO&apos;s role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS&apos; performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[CRM without Compromise: A Strategy for Profitable Growth]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93607?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=93607&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the concept of &amp;#8220;CRM without compromise&amp;#44;&amp;#8221; elucidating how organizations can maximize their results by taking a more structured&amp;#44; holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[How to Use the Six Laws of Persuasion during a Negotiation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100920?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=100920&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sun, 01 Oct 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Six%20Sigma%20For%20Call%20Centers%20Software/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[WebFOCUS Operational Enterprise Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25808?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Six Sigma For Call Centers Software&amp;n=25808&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, &amp; operational – and make data available, accessible, and meaningful to every person or application that needs it.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Tue, 25 Sep 2001 00:00:00 EDT				
					</pubDate>
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