<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Size Of Customer Service Workforce  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl2)
classLoader.hashCode = (152331020)
]]></generator>		
			<lastBuildDate>
	Thu, 26 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[SQL Server 2008 Upgrade Series: Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141210?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5141210&amp;c=CORE</link>
					<description>
						<![CDATA[ This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Governance: A Business Value-Driven Approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141212?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5141212&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobile Workforce Productivity: Securing Mobile Connectivity with Two-Factor Authentication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140799?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5140799&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations must now implement a secure user authentication system, which includes two-factor authentication, as a means to secure these remote connections to sensitive network resources and applications.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Winning Strategies for the Evolving Legal Marketplace]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139857?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139857&amp;c=CORE</link>
					<description>
						<![CDATA[ Law firms have had to develop new strategies to compete and win in a legal market that contains greater uncertainty than any that has come before it. This paper will briefly outline strategies for success in the evolving legal marketplace.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Getting Personal with Business Continuity: Five Critical Success Factors in Overcoming  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139891?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139891&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper addresses the critical factors you need to address when dealing with workforce disruption, including threats like pandemics.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Virtualization: A buyer’s checklist]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139376?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139376&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop virtualization should do more than just move desktop management to the datacenter—its real goal is to put productive applications in the hands of end users. Citrix Desktop Delivery dynamically assembles high-performance desktops complete with personalized applications for every logon of every user, from a compact, central store of images.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139218&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138988?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138988&amp;c=CORE</link>
					<description>
						<![CDATA[ In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Remote Support Center Solution - &lt; b &gt; &lt; i &gt; 30 Day Free Trial! &lt; /i &gt; &lt; /b &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138863?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138863&amp;c=CORE</link>
					<description>
						<![CDATA[ Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as &quot;merely a trend&quot; has now become the norm.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell Virtualization Consulting Services Video]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138800?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138800&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sterling Commerce: Managed Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139079?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139079&amp;c=CORE</link>
					<description>
						<![CDATA[ Sterling Commerce Managed Services include Business-to-Business (B2B) integration solutions, allowing trading organizations to interact with each other across a secure network. Long considered as only appropriate for large organizations, Sterling Commerce Managed Services provide organizations of all sizes with the ability to trade and collaborate.]]>				
					</description>
					<author>
						<![CDATA[Sterling Commerce]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VDI Expert Series: Reduce Desktop Management Costs While Increasing IT Security &amp; amp; Agility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138102?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138102&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores the cost saving benefits of virtual desktops. Gain insight into implementing a more secure and accessible enterprise desktop environment. Discover how this technology has transformed business operations by reducing management and support costs.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Global Small or Medium-Sized Business (SMB)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138164?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138164&amp;c=CORE</link>
					<description>
						<![CDATA[ Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco&amp;reg; about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 14 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137575?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5137575&amp;c=CORE</link>
					<description>
						<![CDATA[ The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers&apos; converged solutions emerges. We will conclude with a review of Sprint&apos;s approach to offering true convergence to business and government customers.]]>				
					</description>
					<author>
						<![CDATA[Sprint]]>				
					</author>
					<pubDate>
						Thu, 23 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137436?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5137436&amp;c=CORE</link>
					<description>
						<![CDATA[ As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.]]>				
					</description>
					<author>
						<![CDATA[Shavlik Technologies]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WhatsUp Gold Premium Edition &amp; #45; &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137035?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5137035&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.]]>				
					</description>
					<author>
						<![CDATA[Ipswitch WhatsUp Gold]]>				
					</author>
					<pubDate>
						Mon, 06 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increasing Business Efficiency and End-User Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137935?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5137935&amp;c=CORE</link>
					<description>
						<![CDATA[ The following report features Michael Fauscette, group vice president of IDC&apos;s Software Business Solutions research, answering questions posed by Oracle&apos;s customers regarding business efficiency and end-user productivity.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Learning from GlaxoSmithKline &apos; s Cloud-Based Email Decision Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141326?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5141326&amp;c=CORE</link>
					<description>
						<![CDATA[ GlaxoSmithKline is moving approximately 90,000 email users to Microsoft&apos;s Exchange Online, a cloud delivered service. The result is that GSK is able to optimize its messaging and collaboration platform to meet the full range of its end users&apos; requirements - while saving on its ongoing costs.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Visibility Through The Funnel: Integrating Advanced Analytics with Salesforce for Greater  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136683?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5136683&amp;c=CORE</link>
					<description>
						<![CDATA[ This Beagle Research Group Profile examines how analytics solutions such as OnDemand solutions by Business Objects can help Salesforce users to strategically leverage sales and other data.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Wed, 17 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136712?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5136712&amp;c=CORE</link>
					<description>
						<![CDATA[ In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality?  Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach.  This paper discusses the importance of taking a unified approach to service support management and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136326?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5136326&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many elements that impact a company&apos;s brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence for the Small to Medium Sized Business (SMB)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136213?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5136213&amp;c=CORE</link>
					<description>
						<![CDATA[ Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140916?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5140916&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138913?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138913&amp;c=CORE</link>
					<description>
						<![CDATA[ The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Sat, 02 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[First Class Protection for the Mid-Size Organization: Control Your Network with an Out of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139028?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139028&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how ArcSight Express can help mid-size organizations better face the numerous security and compliance challenges they confront today.]]>				
					</description>
					<author>
						<![CDATA[ArcSight, Inc.]]>				
					</author>
					<pubDate>
						Mon, 20 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Authority Password Self-Service Version 4.1.1]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134890?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5134890&amp;c=CORE</link>
					<description>
						<![CDATA[ Desktop Authority&amp;#174; Password Self-Service&amp;#153; provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Fri, 10 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141333?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5141333&amp;c=CORE</link>
					<description>
						<![CDATA[ As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies&apos; current systems are not equipped with the necessary tools to manage and control such transactions.]]>				
					</description>
					<author>
						<![CDATA[Progress Software]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Resiliency for a Smarter Planet: New, Affordable Ways to Ensure IBM Power Systems  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133821?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5133821&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you have the right technologies to compete in today&amp;#39;s economic times? IBM&amp;#39;s Dynamic Infrastructure&amp;#153; initiative combined with Resilience 2.0 technologies from Vision Solutions deliver a secure, virtualized, energy efficient, and highly resilient IT environment for businesses of any size.]]>				
					</description>
					<author>
						<![CDATA[Vision Solutions]]>				
					</author>
					<pubDate>
						Thu, 05 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Empowering the Mobile Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133575?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5133575&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality&amp;#44; with or without network connectivity.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Ensure That Your Employees Will Want to Use CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133571?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5133571&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Responding Quickly to Changing Markets: Anticipate &amp; #44; Adapt &amp; #44; Excel]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132069?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5132069&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how to tap into the potential of your nimbler organization by instituting efficient operations. Learn how to predict and respond quickly to changing market trends and customer demands.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leadership Training: Three Perspectives on Development Methods That Work]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133513?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5133513&amp;c=CORE</link>
					<description>
						<![CDATA[ In this brief, three top HR and talent development experts from Continental Automotive Systems, Vail Resorts Management Company, and ArvinMeritor share their insights on leadership training, giving three perspectives on development methods that work.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle Hyperion Workforce Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139147?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5139147&amp;c=CORE</link>
					<description>
						<![CDATA[ In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives.  Check out this data sheet to learn more.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140968?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5140968&amp;c=CORE</link>
					<description>
						<![CDATA[ In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you&apos;ll hear what IT and telecom/network decision-makers had to say.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selecting an ERP Solution: A Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101616?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=101616&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle Business Brief: Business Continuity - Are You Always Open for Business?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101445?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=101445&amp;c=CORE</link>
					<description>
						<![CDATA[ Business continuity with low administration and maintenance costs. Can you make it happen?  This Oracle business brief explains how mid-sized can improve performance by creating an IT infrastructure that makes working faster, easier and more effective.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 06 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Options for Mobile Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138842?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5138842&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this brief paper to learn about the security risks of mobility and what CDW has to offer.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 04 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EMC &apos; s Comprehensive Approach for Building Proven Information Infrastructure Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137640?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5137640&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Thu, 30 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dealing with Specific Types of Difficult People]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100926?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=100926&amp;c=CORE</link>
					<description>
						<![CDATA[ One thing you can be sure of: If you don&amp;#39;t do something about the &amp;#34;thing&amp;#34; that someone is doing that makes them difficult for you&amp;#44; you&amp;#39;ll continue to get more of it.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Riding the Growth Wave: Leveraging Economies of Scale]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140530?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5140530&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how an integrated information technology solution can help
you take advantage of economies of scale to boost manufacturing utilization,
enhance service levels, and improve the efficiency of your sales and administrative activities.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140398?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5140398&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP in SMB: Exploring Growth Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140040?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=5140040&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.]]>				
					</description>
					<author>
						<![CDATA[SAP]]>				
					</author>
					<pubDate>
						Thu, 15 Nov 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BusinessWeek Research: Talent Management &amp; #45; The New Business Imperative]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99513?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=99513&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 01 Aug 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leveraging the Talent Supply Chain for a Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93297?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93297&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size%20Of%20Customer%20Service%20Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	