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	Size Of Customer Service Workforce  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Cisco Unified CRM Connector 3.0.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99388?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=99388&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Workday Solutions: Human Capital Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98990?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=98990&amp;c=CORE</link>
					<description>
						<![CDATA[ Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company&apos;s most valuable resource. Commit to growing not only your business, but also your people.]]>				
					</description>
					<author>
						<![CDATA[Workday.]]>				
					</author>
					<pubDate>
						Thu, 14 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[A Practical Guide to VoIP for Small Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98825?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=98825&amp;c=CORE</link>
					<description>
						<![CDATA[ VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Datex Corporation &amp; Best Software SLX: Saleslogix 6.2 for Customer Relationship Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98124?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=98124&amp;c=CORE</link>
					<description>
						<![CDATA[ SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Collaboration: Across the Room or across the Globe]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98083?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=98083&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper you will learn about collaboration capabilities such as unified communications and VoIP, enterprise instant messaging, web conferencing, and web 2.0 technologies.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Retail Fashion Market RFID Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98487?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=98487&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right time.]]>				
					</description>
					<author>
						<![CDATA[Motorola Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Realizing Faster Return through Unified Communications Agility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98670?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=98670&amp;c=CORE</link>
					<description>
						<![CDATA[ Increased virtualization is driving the need for organizations to invest in tools to enable distributed workers to effectively communicate and collaborate. Unified Communications can increase revenue and employee productivity while reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Dialcom]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Changing Business, Changing Lives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96994?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=96994&amp;c=CORE</link>
					<description>
						<![CDATA[ Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Essential Manager &apos; s Guide: Intelligent Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97138?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=97138&amp;c=CORE</link>
					<description>
						<![CDATA[ How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96997?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=96997&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Encouraging Independence: Promoting Consumer-Driven Health Plans and Decision Support Tools ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97477?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=97477&amp;c=CORE</link>
					<description>
						<![CDATA[ Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy.]]>				
					</description>
					<author>
						<![CDATA[Workscape]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[AETHON Chooses Landslide Technologies over SFA/CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97356?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=97356&amp;c=CORE</link>
					<description>
						<![CDATA[ With Landslide Technologies, Aethon&apos;s selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions.]]>				
					</description>
					<author>
						<![CDATA[Landslide Technologies, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Mobility XE Increases Utility Worker Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97935?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=97935&amp;c=CORE</link>
					<description>
						<![CDATA[ Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service.]]>				
					</description>
					<author>
						<![CDATA[NetMotion Wireless.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Virtual Seminar: Secure Messaging: Securing Exchange 07, Email and the Mobile Workforce]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97010?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=97010&amp;c=CORE</link>
					<description>
						<![CDATA[ Sophisticated threats to messaging platforms have expanded in size and increased in intensity. While viruses, spam and phishing continue to undermine email security, new messaging threats via IM, VoIP and mobile devices are emerging.]]>				
					</description>
					<author>
						<![CDATA[SearchSecurity.com]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Remote Support Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96807?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=96807&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 22 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Detailed and Standardized Work Instructions Made Easy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96342?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=96342&amp;c=CORE</link>
					<description>
						<![CDATA[ Sequence now makes it easier than ever to create, manage and deploy Detailed and Standardized Work Instructions. Following streamlined knowledge capture, information can be exported to pre-formatted Standardized or Detailed Work Instruction Sheets, all with the click of the mouse!!]]>				
					</description>
					<author>
						<![CDATA[Sequence.]]>				
					</author>
					<pubDate>
						Mon, 05 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Success Story: Communications - AT &amp; T]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96885?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=96885&amp;c=CORE</link>
					<description>
						<![CDATA[ Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.  After careful consideration, it chose Informiam to meet that goal.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[The Top 5 Reasons to Buy a Time and Attendance Solution Today]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95596?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=95596&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses about why a Time and Attendance solution may be crucial for the ongoing success of your organization, and also what factors to consider when evaluating the Time and Attendance solutions.]]>				
					</description>
					<author>
						<![CDATA[GHG  Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity &amp;  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95048?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=95048&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95142?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=95142&amp;c=CORE</link>
					<description>
						<![CDATA[ This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Planning for the Unexpected Disaster]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94621?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=94621&amp;c=CORE</link>
					<description>
						<![CDATA[ A disaster recovery plan covers the hardware and software required to run critical business applications, the data that your company must maintain, and the steps necessary to maintain workforce continuity from remote locations.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Keeping Your Workforce Connected]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94568?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=94568&amp;c=CORE</link>
					<description>
						<![CDATA[ Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways to Improve Your Company &apos; s Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93922?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93922&amp;c=CORE</link>
					<description>
						<![CDATA[ Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Operational Efficiency by Outsourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93936?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93936&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business&apos;s information technology (IT) system?]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lumber Company Cuts Customer Delays down to Size]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93941?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93941&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Steps toward Disaster Preparedness - Use These Helpful Tips to Protect Your Network from  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93909?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93909&amp;c=CORE</link>
					<description>
						<![CDATA[ For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eGuide: The Secret to Effective, No-Hassle Performance Reviews]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93379?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=93379&amp;c=CORE</link>
					<description>
						<![CDATA[ Now there&apos;s an easier way for small and mid-sized businesses to tackle employee reviews. FREE guide -- download it today!]]>				
					</description>
					<author>
						<![CDATA[SuccessFactors]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deliver Full Workforce Optimization and Build the Optimal Service Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94217?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=94217&amp;c=CORE</link>
					<description>
						<![CDATA[ A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[White Paper: The State of Workforce Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92704?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=92704&amp;c=CORE</link>
					<description>
						<![CDATA[ The State of Workforce Mobility is based on the key conclusions of a market research project conducted by global research leader Simpson Carpenter on behalf of Nokia Enterprise Solutions.]]>				
					</description>
					<author>
						<![CDATA[Nokia.]]>				
					</author>
					<pubDate>
						Fri, 11 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aberdeen Report: Making Money via Mobile Field Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92070?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=92070&amp;c=CORE</link>
					<description>
						<![CDATA[ Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sage Timesheet: PC or Web-based Time Tracking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91219?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=91219&amp;c=CORE</link>
					<description>
						<![CDATA[ Sage TimeSheet 100 and 500 help small and mid-sized businesses track time more profitably while optimizing the flow of information on project schedules, expenses, and workforce allocation. With PC-and Web-based solutions, TimeSheet adds sophisticated time and expense data collection to all major financial, project management, and payroll systems.]]>				
					</description>
					<author>
						<![CDATA[Sage Software]]>				
					</author>
					<pubDate>
						Wed, 10 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Productivity with HarrisData Distribution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25068?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=25068&amp;c=CORE</link>
					<description>
						<![CDATA[ Distribution organizations look for solutions that optimize the processes involved in sales, purchasing, inventory, and financial management. HarrisData Distribution provides an integrated solution to manage all facets of the distribution solution, including integrated, web-based customer and supplier self-service!]]>				
					</description>
					<author>
						<![CDATA[HarrisData]]>				
					</author>
					<pubDate>
						Mon, 06 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82409?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=82409&amp;c=CORE</link>
					<description>
						<![CDATA[ Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses.  You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow.  With our full range of applications, you have the ability to streamline your entire enterprise.]]>				
					</description>
					<author>
						<![CDATA[Sage Software Inc.]]>				
					</author>
					<pubDate>
						Tue, 16 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobilizing Your Workforce - The Powerful Differentiator - Including Information from &quot; The  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82906?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=82906&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82907?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=82907&amp;c=CORE</link>
					<description>
						<![CDATA[ The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today&apos;s economic environment.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2005 Trends &amp; Directions in Web-Based Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75841?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=75841&amp;c=CORE</link>
					<description>
						<![CDATA[ While there&apos;s a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Workforce Optimization: Combining People, Processes and Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/69404?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=69404&amp;c=CORE</link>
					<description>
						<![CDATA[ While delighting customers is of the highest priority for customer service-driven businesses, it&apos;s not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sun, 01 Aug 2004 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leadership and Corporate Culture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70458?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=70458&amp;c=CORE</link>
					<description>
						<![CDATA[ A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[ServiceCEO for General Repair and Handyman Service Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59371?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=59371&amp;c=CORE</link>
					<description>
						<![CDATA[ There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it&apos;s like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Thu, 11 Sep 2003 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ServiceCEO for Janitorial and Professional Cleaning Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59190?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=59190&amp;c=CORE</link>
					<description>
						<![CDATA[ There is no better software to help you run your Professional Cleaning service.  Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it&apos;s like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff.  ServiceCEO handles every aspect of your business.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2003 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ServiceCEO for HVAC Installation and Repair Service Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59301?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=59301&amp;c=CORE</link>
					<description>
						<![CDATA[ No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier.  It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company.  It makes everything from scheduling to quoting and parts inventory management a simple task.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2003 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Size Of Customer Service Workforce/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[ServiceCEO for Computer and Computer Repair Service Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59300?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=59300&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized.  It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2003 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ServiceCEO Enterprise--Multi-site Service Organization Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59188?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Size Of Customer Service Workforce&amp;n=59188&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches.  You&apos;ll be able to be more efficiently and with fewer people—meaning you&apos;ll be able to run it more profitably.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Tue, 02 Sep 2003 00:00:00 EDT				
					</pubDate>
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