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	Small Call Centers Best Practice  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Future-Proofing Your HP Business Critical Infrastructure: How Tukwila Might Just Force You  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141250?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5141250&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices —and strengthening your ability to innovate.]]>				
					</description>
					<author>
						<![CDATA[Forsythe Technology Solution]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Striking a Balance: Controlling E-Discovery by Combining In-House Resources with Outsourced ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141066?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5141066&amp;c=CORE</link>
					<description>
						<![CDATA[ Increasingly, corporations are taking control of their e-discovery process and striking a balance between in-house and outsourced resources. This whitepaper is a best practices guide on the mechanics of effectively and efficiently balancing in-house control with outsourced execution.]]>				
					</description>
					<author>
						<![CDATA[FTI Technology]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Questions Answered In Implementing Virtual Desktops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140948?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140948&amp;c=CORE</link>
					<description>
						<![CDATA[ The very same virtualization infrastructure you use for your servers today can be naturally extended to support the hosting of desktops as well. As a result, users gain the flexibility of connecting to a well-managed desktop from virtually any network endpoint. But how do you get there?]]>				
					</description>
					<author>
						<![CDATA[Pano Logic, Inc]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Fixing the SAP Upgrade Process: Nine Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140874?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140874&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.]]>				
					</description>
					<author>
						<![CDATA[Panaya, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140495?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140495&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will explore 10 of the &quot;worst practices&quot; that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[An IT Executive &apos; s Guide to Effective Unix Migrations with Dell Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139679?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139679&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139630?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139630&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses five steps for protecting Windows Server applications
from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.]]>				
					</description>
					<author>
						<![CDATA[Marathon Technologies]]>				
					</author>
					<pubDate>
						Mon, 28 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Save Data Center Dollars via Application and Server Consolidation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139752?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139752&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to learn best practices for enterprise-level server consolidation by leveraging next-generation server platforms developed jointly by Sun and Intel.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc. and Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices for Managing Data Center Costs via Application and Server Consolidation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139741?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139741&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc. and Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139218?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139218&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper features real-world examples from US enterprises on how the benefits
of keeping mobile devices functioning without interruption are felt on every
level of business.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Controlling the Cost of Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139011?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they&apos;re doing to control it.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Integrated Threat Management: How to Find the Right Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138964?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5138964&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this expert E-Guide to learn more about the integrated threat management landscape and receive some tips and best practices to properly deploy an integrated threat management solution.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Increasing Efficiencies in the Data Center - Making Your Wide Area Network Work for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138567?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5138567&amp;c=CORE</link>
					<description>
						<![CDATA[ Please join Kent Christensen, Virtualization Practice Manager, Datalink, as he analyzes and explains WAN efficiencies between data centers. In addition to the topic of transferring data over the WAN more efficiently between the primary and secondary data centers, much of the presentation will apply to small remote offices as well.]]>				
					</description>
					<author>
						<![CDATA[Datalink Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Best Practices for Cost Effective Mainframe Management and Upgrading]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137380?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5137380&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover best practices for comprehensive and cost-effective mainframe management, maintenance and upgrading. Explore cost-effective mainframe upgrades and gain insight into approaches essential for adding flexibility to today&amp;#39;s mainframe applications.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices to Secure any Size Business from Today &apos; s Top Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137382?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5137382&amp;c=CORE</link>
					<description>
						<![CDATA[ For best practices on securing your organization from current threats, check out this videocast. Review trends in spamming, data loss, social engineering, and more. Find out how combining the right tools and education increases your level of protection.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Best Practices to Secure any Size Business from Today &apos; s Top Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137384?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5137384&amp;c=CORE</link>
					<description>
						<![CDATA[ For best practices on securing your organization from current threats, check out this podcast. Review trends in spamming, data loss, social engineering, and more. Find out how combining the right tools and education increases your level of protection.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Guide: Best Practices for Data Center Design and Maintenance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136863?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5136863&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert E-Guide, brought to you by SearchDataCenter.com and Dell, you will gain insight into best practices for data center design and maintenance in today&apos;s down economy.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 25 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Software Webinar &amp; #45; Track It!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5136368&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to get an overview of Numara&amp;#39;s Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Evolving Role of Disk and Tape in the Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136839?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5136839&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper describes five best practices for backup and long-term data protection and explores the aspects of disk and tape solutions that, when combined into a disk-to-disk-to-tape solution, provide the most robust answer to backup and archival for the data center.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Center Facilities IT Handbook: Mastering data center climate control]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136117?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5136117&amp;c=CORE</link>
					<description>
						<![CDATA[ This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center.  Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control.  Read this paper to learn more about how to properly cool your data center.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 29 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Backup Optimization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135980?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5135980&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Paul Kruschwitz, Director of Enterprise Solutions for Falconstor Software, as he discusses best practices for backup optimization. Learn about the benefits of a virtual tape library (VTL), common problems with backup environments, and the latest Falconstor VTL solutions.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Wed, 20 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Best Practices for DB2 on z/OS Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135104?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5135104&amp;c=CORE</link>
					<description>
						<![CDATA[ This book contains general information about improving performance for DB2 on
z/OS and specific information about how BMC products help improve performance.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Virtualizing Microsoft &amp; reg; Exchange Server 2007 on Dell &amp; trade; Systems Running  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140475?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140475&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, various configurations of Exchange Server 2007 are tested in physical and virtual environments to evaluate the performance scalability and to understand the sizing requirements for Exchange Server 2007 in a virtualized environment.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps To Effective Corporate Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133725?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5133725&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper takes a look at the importance of corporate governance in today&apos;s context, some best practices that companies can adopt in this area for effective corporate governance and, more specifically, lays out 5 important steps to effective corporate governance.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Fri, 27 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Deploying anSAP Landscape Using The c-3000 Blade Enclosure and the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139391?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139391&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses detailed best practices for deploying a 150-user, 250-GB, three-tiered SAP® Enterprise Resource Planning (ERP) landscape.]]>				
					</description>
					<author>
						<![CDATA[Avnet, HP and Partners]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Preventive Maintenance Strategy for Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93180?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=93180&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Tue, 03 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Go Green with Ease: Five Steps for Small IT Shops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133007?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5133007&amp;c=CORE</link>
					<description>
						<![CDATA[ Smart information technology (IT) practices reduce the environmental impact of conducting business&amp;#44; and help small and medium&amp;#45;sized businesses (SMBs) reduce expenses.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Managed Service Delivery With Secure Application Acceleration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136916?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5136916&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today&apos;s best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Tue, 30 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How the Small Get Mighty: Manufacturing ERP Is Essential but Not Just Any ERP Will Do]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102556?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=102556&amp;c=CORE</link>
					<description>
						<![CDATA[ As many SMMs are realizing&amp;#44; ERP is essential&amp;#44; although not just any ERP system will do&amp;#44; with the right ERP system in place&amp;#44; SMMs can get mighty and thrive in the face of bigger competition.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Wed, 24 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5137368&amp;c=CORE</link>
					<description>
						<![CDATA[ Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Configuration Audit &amp; Control to Meet Compliance and Improve Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100510?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=100510&amp;c=CORE</link>
					<description>
						<![CDATA[ CAPITAL Card Services wanted a solution that could help automate compliance&amp;#44; improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Fri, 19 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Deploying an SAP Landscape Using the c3000 Blade Enclosure and the EVA4400]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139381?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5139381&amp;c=CORE</link>
					<description>
						<![CDATA[ Discover best practices for deploying a 250-user/250-GB three-tiered SAP ERP landscape in an HP BladeSystem c3000 blade enclosure with HP ProLiant BL460c blade servers running Microsoft® Windows® Server 2003, an HP StorageWorks Enterprise Virtual Array (EVA) 4400 disk array, and an Ultrium 448c tape blade with HP Data Protector software.]]>				
					</description>
					<author>
						<![CDATA[Avnet, HP and Partners]]>				
					</author>
					<pubDate>
						Thu, 18 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enterprise Information Management: Strategy &amp; #44; Best Practices &amp; #38; Technologies on  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140927?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140927&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of this paper is to paint the EIM landscape&amp;#44; noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross&amp;#45;functional support.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 05 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Guide to Better Decision-Making for Your SMB Through IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97368?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=97368&amp;c=CORE</link>
					<description>
						<![CDATA[ Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time&amp;#44; allowing for better&amp;#44; faster decisions.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 09 Jun 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Accelerate ITIL Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94638?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=94638&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.]]>				
					</description>
					<author>
						<![CDATA[Bomgar Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Empowerment as a Growth Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98731?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=98731&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies are using technology and other tools to help employees deliver an organization&apos;s best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[A Practical Guide to Disaster Recovery Planning: The Basics to Getting Started]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140326?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Small Call Centers Best Practice&amp;n=5140326&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper is intended to help simplify the process of starting a disaster recovery plan so as not to be so overwhelming. Through some basic steps, businesses can better protect themselves against data loss while working toward a more complete business continuity plan.]]>				
					</description>
					<author>
						<![CDATA[Double-Take Software UK]]>				
					</author>
					<pubDate>
						Fri, 01 Dec 2006 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Small%20Call%20Centers%20Best%20Practice/ds,CORE/oe,utf8/rss.xml						
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