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	Soft Skills Needed In Customer Services  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[VB Migration &amp; Modernization Solutions: Convert Your Valuable Software Assets to VB.NET, C# ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141310?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5141310&amp;c=CORE</link>
					<description>
						<![CDATA[ With Microsoft no longer providing support for the VB development environment, now is the time to migrate to VB.NET, C# or Java. Migration requires deep understanding of the legacy as well as extensive knowledge of the target environment. Read this paper to learn how Transoft can help your organization migrate your VB applications.]]>				
					</description>
					<author>
						<![CDATA[Transoft]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141312?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5141312&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers&apos; needs.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[DeltaStor Data Deduplication Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141079?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5141079&amp;c=CORE</link>
					<description>
						<![CDATA[ This data sheet details DeltaStor® software, SEPATON’s data deduplication application for SEPATON S2100®-ES2 virtual tape libraries (VTLs).]]>				
					</description>
					<author>
						<![CDATA[SEPATON]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[E-Guide: How to Optimize Career Success with Oracle Certification]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141124?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5141124&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this E-Guide and discover the benefits of IT and Oracle DBA certifications. No matter what your role in IT, this E-Guide will help you learn to keep an eye on the industry trends and the processes used for certification.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[E-Guide: Increase Quality and ROI with SAP Certification and Training]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141122?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5141122&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to develop the right skills to make selling UC profitable for your business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140720?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5140720&amp;c=CORE</link>
					<description>
						<![CDATA[ Many networking channel partners have put up the investment to understand and sell hardware components for unified communications (UC). This Pocket E-Guide details what skills you need to have to bring UC to life.]]>				
					</description>
					<author>
						<![CDATA[Catalyst Telecom]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Tips for Managing ERP Software Vendors during the Software Selection Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140627?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5140627&amp;c=CORE</link>
					<description>
						<![CDATA[ It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.]]>				
					</description>
					<author>
						<![CDATA[Panorama Consulting Group]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Distributed IT Infrastructures: Alternative Approaches]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140382?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5140382&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.]]>				
					</description>
					<author>
						<![CDATA[VM6 Software]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Rules of SOA - A Road to a Successful SOA Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135785?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5135785&amp;c=CORE</link>
					<description>
						<![CDATA[ In this session Jeff explores the key characteristics of successful SOA projects. He covers some of the patterns, and anti-patterns, tool sets, and strategies that he himself learned the hard way - through his own trial and error experiences as an architect.]]>				
					</description>
					<author>
						<![CDATA[TheServerSide.com]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Meeting Storage Management Goals with HP Proactive Select]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140225?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5140225&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution.]]>				
					</description>
					<author>
						<![CDATA[Arrow/HP]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Video: Hear from Your Peers: DB2 is easy to learn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140197?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5140197&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether you have experience in administering DB2 on the mainframe or Oracle database, you probably have the skills to get started with DB2 for Linux Unix and Windows. Hear from your peers about their recent experiences.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Plain Talk About Training Payment Options: The IT Professional &apos; s Guide to Making Smart  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139464?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139464&amp;c=CORE</link>
					<description>
						<![CDATA[ Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IT Automation: Going Beyond the Obvious to Find Real Cost Savings]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139406?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139406&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise Management Associates&amp;#174; (EMA&amp;#174;) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost &amp;#45; staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Reassessing Server Costs for Mid-Size Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139742?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139742&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper argues that while the current economic climate might suggest delaying data center upgrades, the opposite will save you money.  Learn how upgrading to Sun Fire servers can put more on your bottom line.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc. and Intel Corporation]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Communications Skills for Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139215?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139215&amp;c=CORE</link>
					<description>
						<![CDATA[ A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you&apos;ll learn from an experienced communications skills expert,  4 specific steps to help supercharge your customer relationships in an era of remote support.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Embarcadero DBArtisan 8.6 &amp; #45; Database Administration Tool: 14 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139053?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139053&amp;c=CORE</link>
					<description>
						<![CDATA[ IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Hidden Costs in an SAP Virtualization Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139000?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139000&amp;c=CORE</link>
					<description>
						<![CDATA[ This videocast takes a close look at what companies should consider before embarking on an SAP virtualization project, including costs, skills, data center and hardware requirements.]]>				
					</description>
					<author>
						<![CDATA[Arrow ECS HP Group and Intel]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Taking Relationship Management to a New Level with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138984?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5138984&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Help Desk Authority Professional Edition &amp; #45; &lt; i/ &gt; 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138861?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5138861&amp;c=CORE</link>
					<description>
						<![CDATA[ How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.]]>				
					</description>
					<author>
						<![CDATA[ScriptLogic Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow &apos; s Challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138219?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5138219&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company&apos;s IT Staff.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Tue, 18 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: Smart Data Management: 3 ways to boost development productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140185?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5140185&amp;c=CORE</link>
					<description>
						<![CDATA[ As IT budgets get tighter and skills get more expensive, companies are starting to think of ways to get more out of their existing workforce.  This e-book proposes three solutions that can help your developers and architects realize the best possible value from their existing infrastructure.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selecting a SAP Managed Hosting Provider: Trends and Myths]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136649?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5136649&amp;c=CORE</link>
					<description>
						<![CDATA[ Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.]]>				
					</description>
					<author>
						<![CDATA[Freudenberg IT]]>				
					</author>
					<pubDate>
						Tue, 16 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Agile Project Manager]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136370?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5136370&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[GFI MailEssentials: Server Based Anti-Spam Solution - 30 Day Free Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136108?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5136108&amp;c=CORE</link>
					<description>
						<![CDATA[ The #1 server based anti spam solution for Exchange and SMTP servers. GFI MailEssentials uses multiple spam detection filters to capture 99% of spam, whilst minimizing false positives. Also adds various email management tools to your server.]]>				
					</description>
					<author>
						<![CDATA[GFI Software Ltd.]]>				
					</author>
					<pubDate>
						Thu, 28 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Dying IT Skills]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135758?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5135758&amp;c=CORE</link>
					<description>
						<![CDATA[ When an IT skill falls out of favor, it rarely ever comes back. Here&apos;s our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it&apos;s time to think about updating your skill set.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 13 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Finding Value in Services: A Navigational Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137148?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5137148&amp;c=CORE</link>
					<description>
						<![CDATA[ Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Fri, 08 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On-Demand ERP in the Enterprise: A practical CIO guide to implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140101?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5140101&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment.]]>				
					</description>
					<author>
						<![CDATA[NetSuite]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[10 Hot Skills for 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135476?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5135476&amp;c=CORE</link>
					<description>
						<![CDATA[ With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here&apos;s our top 10 hot skills that will take us from a down economy and beyond.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[What Every IT Manager Needs To Know About Project Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136058?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5136058&amp;c=CORE</link>
					<description>
						<![CDATA[ It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managed Services Delivery: From Packets to Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136914?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5136914&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today&apos;s mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Wed, 29 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[MV Capacity Trending Advisor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135263?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5135263&amp;c=CORE</link>
					<description>
						<![CDATA[ BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 23 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BMC Enhances its Performance Assurance for Mainframes solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135088?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5135088&amp;c=CORE</link>
					<description>
						<![CDATA[ This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IBM solidDB Universal Cache: Accelerating a Database Near You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133748?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5133748&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webcast to explore the industry&apos;s first relational, in-memory caching software platform that accelerates a broad range of databases up to ten times.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 17 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 IT Skills and Salary Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133757?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5133757&amp;c=CORE</link>
					<description>
						<![CDATA[ Download your free copy to learn the top paying salaries for IT jobs based on state&amp;#44; industry&amp;#44; certification&amp;#44; and more.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 03 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Delivery: A Course to High Performance in a Multi &amp; #45;Polar World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133456?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5133456&amp;c=CORE</link>
					<description>
						<![CDATA[ To fully exploit the opportunities offered by the multi&amp;#45;polar world&amp;#44; multinationals and public sector organizations must successfully create a global delivery strategy&amp;#44; and tap into specialized industry.]]>				
					</description>
					<author>
						<![CDATA[Accenture]]>				
					</author>
					<pubDate>
						Wed, 18 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EnterpriseIQ -- Beyond traditional Manufacturing ERP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131472?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5131472&amp;c=CORE</link>
					<description>
						<![CDATA[ EnterpriseIQ goes beyond traditional ERP software systems by providing a real-time foundation for collaborative and ebusiness environments. From ensuring efficient and timely delivery of products to meeting the dynamic needs of customers and suppliers, IQMS brings it all together, seamlessly.]]>				
					</description>
					<author>
						<![CDATA[IQMS]]>				
					</author>
					<pubDate>
						Mon, 05 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ITIL V3 and the PMBOK &amp; #174; &amp; #45; Distinct but Complementary]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102242?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=102242&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the IT Infrastructure Library Version 3&amp;#174; (ITIL V3&amp;#174;) and the Project Management Body of Knowledge (PMBOK).]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SQL Server 2008: What to Expect]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102260?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=102260&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing&amp;#44; more scalable next&amp;#45;generation applications using more than just relational data.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online Training Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102178?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=102178&amp;c=CORE</link>
					<description>
						<![CDATA[ The operations division in a large multibillion&amp;#45;dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250&amp;#45;seat license.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5137368&amp;c=CORE</link>
					<description>
						<![CDATA[ Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Improving Process Flexibility: How to Respond Quickly to Changing Market Demands by  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133645?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5133645&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will show that by improving process flexibility and transparency, not only can employees and systems adapt more easily to changing requirements, but existing infrastructure and applications can run more smoothly together for longer, thus raising ROI.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CCNA v2.0 Review: Critical Concepts of the 640 &amp; #45;802 CCNA Exam]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101013?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=101013&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam&apos;s critical concepts.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 17 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Agile Business Analyst]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100946?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=100946&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Oracle IT Modernization: The Path to SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139338?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5139338&amp;c=CORE</link>
					<description>
						<![CDATA[ More and more organizations are looking to SOA as the basis of their future computer architecture. Recognizing that legacy application design and implementation approaches have led to applications that are costly to operate, hard to change, organizations are hoping that SOA provides a key component of the answer to these problems.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft%20Skills%20Needed%20In%20Customer%20Services/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Tableau Data Visualization Software Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133987?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5133987&amp;c=CORE</link>
					<description>
						<![CDATA[ The next generation of business intelligent software can be found in this software center from Tableau. The resources compiled here explore ways your organization can get answers from the next generation of business intelligent software. Read more about how you can achieve fast analytics and visualization for everyone from Tableau.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Mon, 10 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Creating Exponential Value Through Intelligent, Enterprise-Wide Web Conferencing Deployments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141325?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=5141325&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper makes that case that, just like email and telephony, web
conferencing should be deployed as part of a regular enterprise-wide toolset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft Corporation India Pvt Ltd]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Simplify Software as a Service (SaaS) Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95283?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=95283&amp;c=CORE</link>
					<description>
						<![CDATA[ Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Fri, 18 Jan 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WebFOCUS Business Intelligence Application Development &amp; Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12665?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=12665&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 30 Jul 2007 00:00:00 EDT				
					</pubDate>
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