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	Soft Skills Needed In Customer Services  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[Software Testing Services and Outsourced Software Testing Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98742?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98742&amp;c=CORE</link>
					<description>
						<![CDATA[ LogiGear offers comprehensive onshore and offshore outsource software testing services uniquely designed to meet your needs, LogiGear is a leader in global software testing and advanced test automation solutions.]]>				
					</description>
					<author>
						<![CDATA[Logigear Corporation.]]>				
					</author>
					<pubDate>
						Mon, 04 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Why B2C Database Marketing Firms Don &apos; t Understand B2B Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98911?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98911&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Motorola Authorized Channel Partner Program: Wireless Broadband Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99210?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=99210&amp;c=CORE</link>
					<description>
						<![CDATA[ Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business.]]>				
					</description>
					<author>
						<![CDATA[Motorola Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Essential ITIL: What You Need to Exceed]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99470?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=99470&amp;c=CORE</link>
					<description>
						<![CDATA[ ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Unlocking The Value Of Spreadsheets In Your Business Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99220?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=99220&amp;c=CORE</link>
					<description>
						<![CDATA[ This Webcast will survey common spreadsheet automation use cases, examine implementation options and show how non-programmatic spreadsheet automation can achieve results faster and at lower cost.]]>				
					</description>
					<author>
						<![CDATA[EXTOL International Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Requirements Management and Traceability for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98283?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98283&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic DOORS®, the market and technology leader in Requirements Management, increases the quality of systems engineering, business-critical IT and software development projects by improving requirements communication and collaboration.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Simplify Document Management: Software Documentation Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98286?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98286&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic DocExpress® is a software documentation tool that simplifies documentation management by enabling users to interactively collect, format, and publish project documentation and technical documentation from multiple Telelogic and popular third-party development tools.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Telelogic System Architect for Enterprise Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98291?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98291&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic System Architect enables you to build an Enterprise Architecture - a fully integrated collection of models and documents across four key architecture domains: Business, Information, Systems, and Technology.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: The Strategy of Success: Best Practices in Building Your SAP  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98172?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98172&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper discusses best practices for building and running a successful SAP consulting
Business. It also explores the steps and skills necessary for succeeding as A SAP consultant.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Market Snapshot™: Automated Testing of Networks and Connected Devices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98336?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98336&amp;c=CORE</link>
					<description>
						<![CDATA[ The survey highlights the benefits of automated testing for networks and connected devices for testing organizations tasked with delivering quality products and features in an accelerated and competitive timeframe.]]>				
					</description>
					<author>
						<![CDATA[The Fanfare Group, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Expanding your Channel Business with Performance and Capacity Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98405?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=98405&amp;c=CORE</link>
					<description>
						<![CDATA[ This expert Videocast from SearchStorageChannel.com features Greg Schulz, Founder and a Senior Analyst for the StorageIO Group.]]>				
					</description>
					<author>
						<![CDATA[Arrow ECS Midmarket Group]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[e-Learning Survey: Bridging the gap between HR and employee training]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93268?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=93268&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer&apos;s training opportunities and employee&apos;s learning needs.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Network Infrastructure Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97912?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=97912&amp;c=CORE</link>
					<description>
						<![CDATA[ Accenture helps clients leverage next generation networks to achieve high performance. It has the experience, assets, wisdom and proven offerings to mitigate the risks associated with their roll out.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Fri, 27 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Integrated Solutions for Defect and Project Tracking]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97346?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=97346&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today’s competitive defect tracking market.]]>				
					</description>
					<author>
						<![CDATA[TechExcel]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enable a Flexible, Efficient IT Infrastructure: Virtualization with Logical Domains and Sun ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97990?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=97990&amp;c=CORE</link>
					<description>
						<![CDATA[ Enable a Flexible, Efficient IT Infrastructure: Virtualization with Logical Domains and Sun Coolthreads™ Servers]]>				
					</description>
					<author>
						<![CDATA[Insight and Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improve Test Productivity and Product Quality through Test Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97345?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=97345&amp;c=CORE</link>
					<description>
						<![CDATA[ QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals.]]>				
					</description>
					<author>
						<![CDATA[TechExcel]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Cost-Justify Mobility Technology Investments in Route Accounting Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97262?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=97262&amp;c=CORE</link>
					<description>
						<![CDATA[ To see the true value of route automation, businesses need to look beyond the route, which the Zebra Business Value map in conjunction with the sample questions provided in this guide will help you do.]]>				
					</description>
					<author>
						<![CDATA[Quest Solution]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ShopVue - Paperless Dispatch with Graphical Sequencer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96648?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=96648&amp;c=CORE</link>
					<description>
						<![CDATA[ Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard.  The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.]]>				
					</description>
					<author>
						<![CDATA[CASCO]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Enabling Collaboration in the Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96379?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=96379&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper outlines the collaboration challenges facing enterprises today, and discusses the best technologies to help overcome them.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Retail Opportunities in a World of Extremes: Understanding Today &apos; s Teens and Boomers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96786?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=96786&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes some of the key findings from the research and offers retailers a window into the opportunities available in the world of extremes.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ID3 -- A Complete Insurance Administration Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96100?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=96100&amp;c=CORE</link>
					<description>
						<![CDATA[ ID3 is a complete life, health and annuity policy administration system fully integrated to support every step of the insurance value chain in a straight through processing environment.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How to Automate Testing without Aggravating Testers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96229?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=96229&amp;c=CORE</link>
					<description>
						<![CDATA[ You’ve made the decision to automate software testing. Now it’s up to you to make sure it’s done right. That means you’ve got to get your team to accept it. To embrace it. To excel at it. To integrate it into their normal routine.  Read how here.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Dispatch Direct: Concrete Cutting Service Provider]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95822?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=95822&amp;c=CORE</link>
					<description>
						<![CDATA[ By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forecast, Schedule, and Optimize Labor Development with Infor HCM Workforce Scheduling]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95047?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=95047&amp;c=CORE</link>
					<description>
						<![CDATA[ Join this Webcast for an overview of the labor scheduling process and how an automated scheduling solution has been successfully adopted in industries such as manufacturing, retail, healthcare, transportation and law enforcement.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integration Appliances - Simplify Software as a Service (SaaS) Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95283?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=95283&amp;c=CORE</link>
					<description>
						<![CDATA[ Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.]]>				
					</description>
					<author>
						<![CDATA[Cast Iron Systems]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServicePower - Strengthening the Service Chain]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94219?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=94219&amp;c=CORE</link>
					<description>
						<![CDATA[ ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IP Phone 7900]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94255?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=94255&amp;c=CORE</link>
					<description>
						<![CDATA[ The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an even better end-user experience.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Secure Network Gateway]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93901?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=93901&amp;c=CORE</link>
					<description>
						<![CDATA[ Secure Network Gateway provides managed file transfer software that automates the exchange of files between an organization&apos;s business processes and its customers. It establishes an easily scalable automated file transmission gateway, automating file flow for organizations in a variety of industries, including banking, health care and insurance.]]>				
					</description>
					<author>
						<![CDATA[Momentum  Systems]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93804?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=93804&amp;c=CORE</link>
					<description>
						<![CDATA[ Smaller manufacturing companies face strong competition and need to respond quickly to business partners and customers. Employees need to be proficient in many skills.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WebFOCUS Business Intelligence Application Development &amp; Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12665?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=12665&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 30 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lawson Human Capital Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89423?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=89423&amp;c=CORE</link>
					<description>
						<![CDATA[ Lawson Human Capital Management provides organizations with the information they need to maximize workforce potential. Lawson offers a stand-alone HCM suite, HCM on-demand, or an integrated ERP system so HR organizations can align people and processes, all with a low total cost of ownership.]]>				
					</description>
					<author>
						<![CDATA[Lawson Software]]>				
					</author>
					<pubDate>
						Thu, 26 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88671?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=88671&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft Business Solutions–AX is a customizable, scalable &amp; global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing &amp; e-business, &amp; provides functionality in wholesale distribution &amp; business services environments.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Vis.align]]>				
					</author>
					<pubDate>
						Wed, 09 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Evaluating a Professional Services Automation (PSA) Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84758?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=84758&amp;c=CORE</link>
					<description>
						<![CDATA[ A company&apos;s choice of a a Professional Services Automation (PSA) solution is a critical decision. Solutions differ across such factors as price, functionality, deployment and technology infrastructure. This SPI Research White Paper analyses some of the critical factors for organizations that are looking to deploy PSA.]]>				
					</description>
					<author>
						<![CDATA[OpenAir]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[TechExcel DevTest Improve test productivity and product quality through test management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87183?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=87183&amp;c=CORE</link>
					<description>
						<![CDATA[ Product testing is more complicated, labor-intensive, and time-consuming than ever before.
Businesses are demanding greater openness, transparency, and scalability from their soft ware investments—they looking for versatile solutions that enable them connect users and resources worldwide while leveraging their existing investments.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Feb 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82409?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=82409&amp;c=CORE</link>
					<description>
						<![CDATA[ Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses.  You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow.  With our full range of applications, you have the ability to streamline your entire enterprise.]]>				
					</description>
					<author>
						<![CDATA[Sage Software Inc.]]>				
					</author>
					<pubDate>
						Tue, 16 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Revenue Analytics and Financial Forecasting Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72640?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=72640&amp;c=CORE</link>
					<description>
						<![CDATA[ Softrax Business Intelligence delivers actionable revenue analytics and financial forecasting to help you optimize top line performance. With Softrax BI, executives and financial professionals have instant access to detailed views of revenue that are personalized, timely and &quot;in context&quot; to the questions they need answered.]]>				
					</description>
					<author>
						<![CDATA[Softrax Corporation]]>				
					</author>
					<pubDate>
						Mon, 14 Feb 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mail Attender® for Lotus Notes - Archiving and Email Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63857?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=63857&amp;c=CORE</link>
					<description>
						<![CDATA[ Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info &amp; search content.]]>				
					</description>
					<author>
						<![CDATA[Sherpa Software]]>				
					</author>
					<pubDate>
						Mon, 15 Mar 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Prosperity Learning Management System (LMS)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/60088?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=60088&amp;c=CORE</link>
					<description>
						<![CDATA[ Prosperity Learning Management System delivers, tracks, coordinates, and manages all training, education, and certification. Our month to month subscription makes a Learning Management System affordable for any organization. Prosperity can be delivered as a hosted or in house solution.]]>				
					</description>
					<author>
						<![CDATA[Ziiva]]>				
					</author>
					<pubDate>
						Thu, 16 Oct 2003 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServiceCEO for Computer and Computer Repair Service Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59300?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=59300&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized.  It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2003 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ServiceCEO for HVAC Installation and Repair Service Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59301?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=59301&amp;c=CORE</link>
					<description>
						<![CDATA[ No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier.  It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company.  It makes everything from scheduling to quoting and parts inventory management a simple task.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Mon, 08 Sep 2003 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Soft Skills Needed In Customer Services/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Advanced Professional Services Automation / Project Portfolio Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/55724?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=55724&amp;c=CORE</link>
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						<![CDATA[ Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.]]>				
					</description>
					<author>
						<![CDATA[Unanet Technologies]]>				
					</author>
					<pubDate>
						Tue, 06 May 2003 00:00:00 EDT				
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					<title>
					<![CDATA[OpenAir PSA Solution - Web-based Professional Services Automation (PSA) sof]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/46248?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=46248&amp;c=CORE</link>
					<description>
						<![CDATA[ OpenAir, the the premier Web-based Professional Services Automation (PSA) software solution, includes time &amp; expense management tracking, project and resource management, invoicing, SFA, knowledge management and purchase orders.]]>				
					</description>
					<author>
						<![CDATA[OpenAir]]>				
					</author>
					<pubDate>
						Tue, 16 Jul 2002 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25250?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=25250&amp;c=CORE</link>
					<description>
						<![CDATA[ CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
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					<title>
					<![CDATA[TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/25251?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=25251&amp;c=CORE</link>
					<description>
						<![CDATA[ TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform.  TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Wed, 03 Jul 2002 00:00:00 EDT				
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					<title>
					<![CDATA[MicroMain XM Enterprise™ - Enterprise Asset Management (EAM) Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/21835?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=21835&amp;c=CORE</link>
					<description>
						<![CDATA[ MicroMain XM Enterprise™ enables your enterprise to conserve resources through strategic, comprehensive asset management. This enterprise asset management (EAM) system enables you to optimize your plant or industry assets and generate higher profits, reduce equipment downtime, increase asset availability, and make cost-effective purchases.]]>				
					</description>
					<author>
						<![CDATA[MicroMain Corporation]]>				
					</author>
					<pubDate>
						Wed, 20 Mar 2002 00:00:00 EST				
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					<title>
					<![CDATA[Professional Services Automation (PSA) Software: Track Time &amp; Resources]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/24980?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Soft Skills Needed In Customer Services&amp;n=24980&amp;c=CORE</link>
					<description>
						<![CDATA[ Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.]]>				
					</description>
					<author>
						<![CDATA[OpenAir]]>				
					</author>
					<pubDate>
						Fri, 04 May 2001 00:00:00 EDT				
					</pubDate>
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