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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[A Unified Approach to Managing the Virtual Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141259?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5141259&amp;c=CORE</link>
					<description>
						<![CDATA[ Managing the virtual infrastructure end-to-end is becoming more challenging as virtual environments continue to grow and more data center elements meld into the &quot;cloud&quot;. This whitepaper will discuss the push for continued virtualization and the &quot;cloud&quot;, and present you with questions that will help you create the best organizational strategy.]]>				
					</description>
					<author>
						<![CDATA[Forsythe Technology Solution]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Do-It-Yourself BI Done Right: The Secret Sauce is SaaS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140768?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140768&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.]]>				
					</description>
					<author>
						<![CDATA[myDIALS Inc.]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Virtual Data Center - Volume 16: Software Licensing and Support, Virtualization and the Cloud]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140901?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140901&amp;c=CORE</link>
					<description>
						<![CDATA[ In this month&apos;s issue, find out which aspects of licensing need special attention in the virtual world. Also in this issue, make maintenance easier with a little bit of planning, and learn what to do when virtualization fails.]]>				
					</description>
					<author>
						<![CDATA[SearchDataCenter]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[MobilePASS Software Authenticators Flash Demo]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140856?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140856&amp;c=CORE</link>
					<description>
						<![CDATA[ MobilePASS offers the security of strong two-factor authentication in a software token. View this demo and find out how MobilePASS allows you to easily and cost-effectively expand the range of online services offered to employees, customers, and partners.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[WorkplaceControl for Notes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140745?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140745&amp;c=CORE</link>
					<description>
						<![CDATA[ Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.]]>				
					</description>
					<author>
						<![CDATA[AedifiComm]]>				
					</author>
					<pubDate>
						Thu, 05 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140497?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140497&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[InstallShield 2010 Premier Edition Download - &lt; i &gt; Free Trial! &lt; /i &gt;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140465?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140465&amp;c=CORE</link>
					<description>
						<![CDATA[ Software installation failures frustrate customers and increase a software company&apos;s support costs. But the more complex your application&apos;s installation requirements, the more difficult it is to build a reliable, professional installer.]]>				
					</description>
					<author>
						<![CDATA[Flexera Software]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The IT Management Software Megavendors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140408?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140408&amp;c=CORE</link>
					<description>
						<![CDATA[ The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. This SWOT Analyst report for Q3 2009 regroups the market contenders by categories for an easier evaluation to enable vendor strategy professionals to substantiate decisions about their partnership and go-to-market strategies.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Software Security for Compliance, PCI, and Beyond]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140356?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5140356&amp;c=CORE</link>
					<description>
						<![CDATA[ This collection of slides from the Diana Kelley presents an overview of software security best practices. There is a heavy emphasis on PCI DSS requirement 6 -- “Develop and maintain secure systems and applications”.  Some important subsections are highlighted and explained in detail.]]>				
					</description>
					<author>
						<![CDATA[SearchSecurity.com]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Black Duck Software Customer Success Story]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139925?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139925&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck&amp;#153; Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel&apos;s software licensing policies.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Increase Velocity and Value with Agile Development using Open Source]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139941?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139941&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains the advantages of reusing open source components in projects implemented by agile development teams, discusses the issues and risks that must be managed, and highlights the benefits organizations can receive by leveraging open source components.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Seven Best Practices for Managing Software Intellectual Property in an Open Source World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139946?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139946&amp;c=CORE</link>
					<description>
						<![CDATA[ Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software. This report describes a set of seven best practices whose objective is to encourage development based on component re-use and software assembly.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Development Executive’s Guide to Open Source Software Policy Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139949?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139949&amp;c=CORE</link>
					<description>
						<![CDATA[ Black Duck provides a framework that not only allows your software development organization to benefit from open source but also allows other enterprise stakeholders—including legal, IT, security, export and purchasing personnel—to access timely and relevant information to effectively manage business risks.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Chapter 3: SaaS on the Rise, but Does It Deliver?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139923?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139923&amp;c=CORE</link>
					<description>
						<![CDATA[ The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.]]>				
					</description>
					<author>
						<![CDATA[SearchCRM]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[10 Ways to Reduce Your Email Costs Using Mimecast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139928?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139928&amp;c=CORE</link>
					<description>
						<![CDATA[ If you’re considering cutting costs by switching to email archiving and management in the cloud, this white paper contains useful information and best practices.  Download it and learn 10 ways MimeCast can save you time and money using cloud-based email management.]]>				
					</description>
					<author>
						<![CDATA[Mimecast]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[EVault Software rids East Coast law firm of tape “evils”]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139789?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139789&amp;c=CORE</link>
					<description>
						<![CDATA[ Soon after installing EVault Software, Womble Carlyle, a top-100 law firm,  realized significant reliability improvement both in its nightly backup jobs and its file and folder restores. EVault Software Agents, which are installed on the servers requiring backup, “wake up” at administrator-set times.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[An Overview of CDP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139291?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139291&amp;c=CORE</link>
					<description>
						<![CDATA[ As continuous data protection (CDP) is integrated into backup environments, implementations with other backup protection programs may become complex. This E-Guide takes an in-depth look at the options available with Continuous Data Protection, and how to best utilize CDP with existing applications.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Midmark Aims for Excellence with Efficient Products and Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139224?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139224&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC&apos;s, Macs and smartphones.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Legacy Tools: Not Built for Today &apos; s Helpdesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139216?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139216&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Case to Optimize]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138905?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5138905&amp;c=CORE</link>
					<description>
						<![CDATA[ A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 08 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reduce Risk from Unauthorized Applications and Gain Stronger Endpoint Control]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138961?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5138961&amp;c=CORE</link>
					<description>
						<![CDATA[ Check out this data sheet to learn about the key advantages and key features of McAfee Application Control.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Fri, 04 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Removing the Barriers to IT Governance: How On-Demand Software Changes the Game]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138688?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5138688&amp;c=CORE</link>
					<description>
						<![CDATA[ IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.]]>				
					</description>
					<author>
						<![CDATA[Innotas]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Meeting Evolving Security Needs: Check Point Software Blade Architecture and Revolutionary  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139662?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139662&amp;c=CORE</link>
					<description>
						<![CDATA[ Check Point has developed a revolutionary solution to address the increasingly complex security landscape. View this webinar to learn how Check Point software blade architecture can help your organization reduce cost while enhancing overall security.]]>				
					</description>
					<author>
						<![CDATA[Check Point Software Technologies Ltd.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Software Testing Vol.3: This Issue of Software Testing Delves Into Mobile Application and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137626?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5137626&amp;c=CORE</link>
					<description>
						<![CDATA[ This ezine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing.]]>				
					</description>
					<author>
						<![CDATA[SearchSoftwareQuality.com]]>				
					</author>
					<pubDate>
						Mon, 27 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ Poweredge™  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141290?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5141290&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The New Face of Intrusion Prevention]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139653?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139653&amp;c=CORE</link>
					<description>
						<![CDATA[ Check Point IPS Software Blade gives breakthrough performance and protection at a breakthrough price. For more details, check out this paper, which highlights the numerous benefits of Check Point intrusion prevention protection solutions.]]>				
					</description>
					<author>
						<![CDATA[Check Point Software Technologies Ltd.]]>				
					</author>
					<pubDate>
						Fri, 12 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Software Webinar &amp; #45; Track It!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136368?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5136368&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webinar to get an overview of Numara&amp;#39;s Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[MKS Toolkit for Developers v9.2p2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136354?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5136354&amp;c=CORE</link>
					<description>
						<![CDATA[ MKS Toolkit for Developers speeds the software development and administration process and reduces errors by eliminating the time spent on tedious manual tasks. MKS Toolkit dramatically improves the compatibility between Windows and UNIX environments.]]>				
					</description>
					<author>
						<![CDATA[MKS, Inc. &amp;#45; Interoperability Division]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Agile Project Manager]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136370?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5136370&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Numara Track It! &amp; #45; Change Management Webinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136371?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5136371&amp;c=CORE</link>
					<description>
						<![CDATA[ The Numara Track It! helpdesk/ asset management solution offers a fully integrated &amp;#147;Change Management&amp;#148; module that provides flexibility for seamless upgrades of services &amp;#45; hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[American Tire Distributors Successfully Faxes XMLP Documents via AventX]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135624?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5135624&amp;c=CORE</link>
					<description>
						<![CDATA[ Read the sterling results ATD replaced their homegrown solution with the industry&apos;s gold standard ERP solution, Oracle&apos;s E- Business Suite, operating on the HP Unix Hardware.]]>				
					</description>
					<author>
						<![CDATA[STR Software]]>				
					</author>
					<pubDate>
						Fri, 08 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[STR Software Webcasts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135629?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5135629&amp;c=CORE</link>
					<description>
						<![CDATA[ STR Software frequently delivers informative webcasts to help you learn more about our AventX Product Suite. These webcasts usually include a live product demonstration or PowerPoint presentation, and an interactive question and answer period. Please click through to see our schedule of upcoming webcasts.]]>				
					</description>
					<author>
						<![CDATA[STR Software]]>				
					</author>
					<pubDate>
						Fri, 08 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Software Testing eZine Vol.2 &amp; #45; Testing Strategies for Complex Environments: Agile, SOA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135580?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5135580&amp;c=CORE</link>
					<description>
						<![CDATA[ In this issue of SearchSoftwareQuality.com&amp;#39;s Software Testing eZine, we&amp;#39;ll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology.]]>				
					</description>
					<author>
						<![CDATA[SearchSoftwareQuality.com]]>				
					</author>
					<pubDate>
						Wed, 06 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Police Department Utilizes Analytics and Statistics to Identify Crime Areas]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135482?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5135482&amp;c=CORE</link>
					<description>
						<![CDATA[ CMPD experienced problems with two particular areas of crime. They needed community involvement to really make an impact in these areas. PASW Statistics allowed CMDP to gather data and present it as compelling evidence  of the need for community involvement.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dell &amp; #39;s SMART Approach to Workload Automation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135113?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5135113&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses why Dell chose BMC&amp;#39;s CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Fri, 17 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Buyer’s Guide for Enterprise Single Sign-On]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139585?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5139585&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SOFTWARE TESTING: New software testing technologies bring new challenges]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134173?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5134173&amp;c=CORE</link>
					<description>
						<![CDATA[ This first issue of SearchSoftwareQuality.com&apos;s Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges.]]>				
					</description>
					<author>
						<![CDATA[SearchSoftwareQuality.com]]>				
					</author>
					<pubDate>
						Mon, 16 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133534?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5133534&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC Buyer Case Study describes the adoption&amp;#44; deployment&amp;#44; and utilization of business analytics software at the cable operator Cablecom.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Value of Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133217?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5133217&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization offers multiple ways to save money including hardware purchase&amp;#44; power and cooling costs over time and staff time needed when providing a test and analysis environment to name a few.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Software%20Helpdesk/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SharePoint Customization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102258?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=102258&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional &amp;#34;out of the box&amp;#34; customization elements are available.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
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					<![CDATA[Agile Development: A Manager &amp; #39;s Roadmap for Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100942?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=100942&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Five Myths of Agile Development]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100944?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=100944&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.]]>				
					</description>
					<author>
						<![CDATA[VersionOne Inc.]]>				
					</author>
					<pubDate>
						Fri, 26 Sep 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99047?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=99047&amp;c=CORE</link>
					<description>
						<![CDATA[ Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 15 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Buyside and the Three Phase Evolution of Electronic Trading]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138009?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5138009&amp;c=CORE</link>
					<description>
						<![CDATA[ The objective of this paper is to present the buyside with a framework
in which to understand the changes in the U.S. trading market, to offer a vision for the trading platforms that will support this new world and to explain why the future belongs to independent broker-neutral systems supplied by software firms rather than sellside brokers.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Tue, 26 Dec 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Bitpipe Research Guide: Software Development Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132195?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Software Helpdesk&amp;n=5132195&amp;c=CORE</link>
					<description>
						<![CDATA[ Don&apos;t think you&apos;re in the software business? Think again.]]>				
					</description>
					<author>
						<![CDATA[Bitpipe]]>				
					</author>
					<pubDate>
						Thu, 30 Nov 2006 00:00:00 EST				
					</pubDate>
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