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	Strategic Importance Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<![CDATA[The New Economics of Telecom Networks: Bringing value back to the network]]>				
					</title>
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					<description>
						<![CDATA[ Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<![CDATA[Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice]]>				
					</title>
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					<description>
						<![CDATA[ This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Wed, 11 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Video Whitepaper: Managing Risk and Uncertainty - An Executive &apos; s Guide to Integrated  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140645?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140645&amp;c=CORE</link>
					<description>
						<![CDATA[ A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Deploying Oracle &amp; reg; Business Intelligence Enterprise Edition on Sun Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141022?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5141022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes an enterprise deployment architecture for Oracle&amp;trade; Business Intelligence Enterprise Edition using Sun servers running the Solaris&amp;trade; Operating System and Sun&amp;trade; Storage 7000 Unified Storage systems.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Cashing in on Customer Intelligence in the Financial Services Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140310?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140310&amp;c=CORE</link>
					<description>
						<![CDATA[ In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140227?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140227&amp;c=CORE</link>
					<description>
						<![CDATA[ This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Upgrading your PCs? Why the processor makes a difference]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140191?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140191&amp;c=CORE</link>
					<description>
						<![CDATA[ Use this guide to explain the importance of choosing an Intel&amp;reg; processor, describe the differences between Intel processors, find the right Intel processor for every customer, and up-sell customers to a higher level Intel processor.]]>				
					</description>
					<author>
						<![CDATA[Intel Technology Provider]]>				
					</author>
					<pubDate>
						Mon, 19 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Importance of a Cloud Storage API - New Information Management Capabilities and Revenue ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140147?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140147&amp;c=CORE</link>
					<description>
						<![CDATA[ As Storage Switzerland writes, APIs such as Iron Mountain’s Archive Services Platform API allow ISVs greater control than do cloud NAS gateways over how and where data is stored. Read this Technology Brief from Storage Switzerland to learn more.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Migrating to the Cloud: An Alternative for SAP Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140104?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140104&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines a hybrid model of ERP deployment that not only lowers the overall cost and resources required to migrate to a new version of SAP, but also reduces the ongoing annual costs of keeping the systems working, thereby freeing up the IT budget for more strategic investments]]>				
					</description>
					<author>
						<![CDATA[NetSuite]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Business Case for Automating Document Driven Business Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140114?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140114&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides the compelling case for taking an enterprise approach to automating document driven business processes. Find out how document capture is quickly moving toward mainstream adoption and how the shift from scan-to-archive to scan-to-process is profoundly changing the strategic importance of capture as an enterprise standard.]]>				
					</description>
					<author>
						<![CDATA[Kofax, Inc.]]>				
					</author>
					<pubDate>
						Wed, 14 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Embrace CRM and Make it Succeed in Your Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140059?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140059&amp;c=CORE</link>
					<description>
						<![CDATA[ This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.]]>				
					</description>
					<author>
						<![CDATA[SYSPRO]]>				
					</author>
					<pubDate>
						Mon, 12 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Pocket E-Guide: Data Breach Dangers -- Learn to How to Protect Data and Lower Security Spending]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139963?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139963&amp;c=CORE</link>
					<description>
						<![CDATA[ Information security is important, but justifying increased security spending isn&apos;t. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139957?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139957&amp;c=CORE</link>
					<description>
						<![CDATA[ This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[How to avoid encryption chaos: The art of key management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139964?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139964&amp;c=CORE</link>
					<description>
						<![CDATA[ Review common frustrations that organisations experience when implementing and managing encryption technology. Nigel Stanley of Bloor Research reveals top tips for avoiding encryption chaos and references recent headlines to emphasize the need for encrypted data.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Thu, 08 Oct 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139242?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139242&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 30 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Targeted Business Analytics - How Large Companies Leverage SaaS BI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139337?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139337&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast gives an overview of how larger enterprises are leveraging business intelligence software in the Software-as-a-Service (SaaS) model.]]>				
					</description>
					<author>
						<![CDATA[Oco, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139171?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139171&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 14 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Introduction to Microsoft Dynamics CRM Online]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138997?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5138997&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Business Case for Data Protection: Study of CEOs and other C-level Executives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139334?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139334&amp;c=CORE</link>
					<description>
						<![CDATA[ This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.]]>				
					</description>
					<author>
						<![CDATA[Ounce Labs, an IBM Company]]>				
					</author>
					<pubDate>
						Wed, 15 Jul 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Increasing Business Efficiency and End-User Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137935?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5137935&amp;c=CORE</link>
					<description>
						<![CDATA[ The following report features Michael Fauscette, group vice president of IDC&apos;s Software Business Solutions research, answering questions posed by Oracle&apos;s customers regarding business efficiency and end-user productivity.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How the Fastest Growing Companies Use Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136797?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136797&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper investigates various levels of business intelligence, discusses the challenges organizations face with today&apos;s typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Information Builders]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136712?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136712&amp;c=CORE</link>
					<description>
						<![CDATA[ In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality?  Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach.  This paper discusses the importance of taking a unified approach to service support management and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Creating Enduring Customer Relationships]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136505?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136505&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Under the Spotlight: The transition of environmental risk management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137487?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5137487&amp;c=CORE</link>
					<description>
						<![CDATA[ This EIU global research report, based on survey of 320 executives, discusses current challenges and the importance of managing environmental risks.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136215?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136215&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Outsourcing Drives Business Process Improvements]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136814?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136814&amp;c=CORE</link>
					<description>
						<![CDATA[ More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140987?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140987&amp;c=CORE</link>
					<description>
						<![CDATA[ This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Mon, 25 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135487?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5135487&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Relationship Management: The Winning Strategy in a Challenging Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139167?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139167&amp;c=CORE</link>
					<description>
						<![CDATA[ In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 08 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analyzing the Total Cost of a Global Service Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136809?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136809&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom&apos;s Service Desk solution.]]>				
					</description>
					<author>
						<![CDATA[CompuCom Systems, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Steps To Effective Corporate Governance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133725?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5133725&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper takes a look at the importance of corporate governance in today&apos;s context, some best practices that companies can adopt in this area for effective corporate governance and, more specifically, lays out 5 important steps to effective corporate governance.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Fri, 27 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Importance of Measuring ROI: The Indicator of Business and IT Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140402?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5140402&amp;c=CORE</link>
					<description>
						<![CDATA[ A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company&apos;s business processes.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Mon, 29 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Introduction to Requirements &amp; #45; The Critical Details That Make or Break a Project]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102243?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=102243&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will discuss the various kinds of information technology requirements&amp;#44; their importance&amp;#44; the different requirement types&amp;#44; the concept of requirements engineering and the process for gathering requirements.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 10 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Profits and Customer Satisfaction in the Communications Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137368?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5137368&amp;c=CORE</link>
					<description>
						<![CDATA[ Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 05 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EMC &apos; s Comprehensive Approach for Building Proven Information Infrastructure Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137640?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5137640&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Thu, 30 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications: Strategic Value, Benefits and the Role of System Integrators]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137940?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5137940&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises.  Further, it demonstrates how unified communications (UC) can help companies to address these challenges.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 29 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Strong data security to protect critical assets: A focus on security yields compliance for free]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135563?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5135563&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper offers thought leadership to help you address challenges surrounding information security and compliance issues. It will also introduce you to the value and importance of a hardware security module as a key part of any successful information security program.]]>				
					</description>
					<author>
						<![CDATA[Thales]]>				
					</author>
					<pubDate>
						Wed, 13 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136200&amp;c=CORE</link>
					<description>
						<![CDATA[ Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139048?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139048&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of South African Tourism&apos;s global employees is to increase tourism to the nation to help enhance the nation&apos;s economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics&amp;trade; CRM 4.0.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 14 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Strategic%20Importance%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
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					<title>
					<![CDATA[Transforming Customer Service into a Strategic Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5138947&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 06 Feb 2008 00:00:00 EST				
					</pubDate>
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					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business Intelligence: The Strategic Imperative for CIOs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90774?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=90774&amp;c=CORE</link>
					<description>
						<![CDATA[ The CIO&apos;s role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS&apos; performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Strategic QA: Steps to Effective Software Quality Assurance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136098?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5136098&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process&amp;#44; reduce costs&amp;#44; improve quality and increase reliability of planning.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Importance of Operational Simplicity in Selecting D2D Data Protection Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139682?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139682&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding and measuring an offering’s operational simplicity is crucial criteria for selecting a D2D solution. As we at Taneja Group will explore in this brief, we believe that Data Domain has delivered an offering that personifies this notion of operational simplicity.]]>				
					</description>
					<author>
						<![CDATA[Data Domain]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Marketing and Demand Creation in B2B Marketplace: The Prospect &apos; s View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82727?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=82727&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The True Cost-Savings Story Behind WAN Optimization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139770?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5139770&amp;c=CORE</link>
					<description>
						<![CDATA[ Looking for solid data behind the cost-savings story of WAN optimization? In this paper, NetForecast analysts interviewed customers who have deployed this solution, and the results show that this technology has significant strategic business value to companies.]]>				
					</description>
					<author>
						<![CDATA[Riverbed Technology, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Top 10 Ways to Protect against Web Threats]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135946?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Strategic Importance Customer Service&amp;n=5135946&amp;c=CORE</link>
					<description>
						<![CDATA[ The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
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