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	Superior Customer Service Statements  - KnowledgeStorm
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	KnowledgeStorm
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					<![CDATA[eCity Ledger - General Ledger &amp; Financial Reporting for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96414?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96414&amp;c=CORE</link>
					<description>
						<![CDATA[ The eCity Ledger application speeds the process of preparing and presenting accurate financial information.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
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					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Analyst Paper: Preparing for Convergence: Network and IT Come Together]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98891?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=98891&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses the convergence of IT and networking in the telecommunications industry.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Why You Need Email Encryption: Use Case Scenarios]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98359?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=98359&amp;c=CORE</link>
					<description>
						<![CDATA[ The webinar covers email encryption as an important component of an organization&apos;s overall security architecture.  Sending sensitive material securely over email, ensuring compliance with federal regulations, is also explored.]]>				
					</description>
					<author>
						<![CDATA[Proofpoint, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Global at the Core: The Business and Technology Benefits of Workday’s Global Approach to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98698?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=98698&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explains how Workday has built modern, global enterprise application solutions that effectively transform enterprise business by providing superior information, agility, control, and economics.]]>				
					</description>
					<author>
						<![CDATA[Workday.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Energy Capital Management SAP Solutions for the New Utility Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96888?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96888&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, Central Energy explores how a SAP solution for utilities addresses energy capital management including processing disparate data, contracts, and settlement statements.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Exstream Advanced Function Presentation (AFP) Print Studio]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96154?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96154&amp;c=CORE</link>
					<description>
						<![CDATA[ For businesses that require high-volume, personalized printing for transaction statements and other complex customer communications, Advanced Function Presentation (AFP) is often the platform of choice.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Dialogue]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96153?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96153&amp;c=CORE</link>
					<description>
						<![CDATA[ Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
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					<title>
					<![CDATA[eFreedom Annual Statement System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96095?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96095&amp;c=CORE</link>
					<description>
						<![CDATA[ Fiserv is using a phased and layered development process to ensure overall project success. Current Annual Statement users and Fiserv regulatory experts worked together to develop a range of features and capabilities that the new solution will include.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Fiserv Advanced Billing -- Java-Based Insurance Billing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96099?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96099&amp;c=CORE</link>
					<description>
						<![CDATA[ Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Akamai Electronic Software Delivery Best Practices: Improving Download Completion Rates to  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95847?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95847&amp;c=CORE</link>
					<description>
						<![CDATA[ The Akamai Electronic Software Delivery solution enables software vendors to drastically improve their download completion rates by offering superior user download experience through increased speed, reliability, visibility and control.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[10 Minutes to Closing a Deal Faster]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95789?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95789&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how contract signature systems automate many manual aspects of disseminating, distributing, and finalizing contracts and can free salespeople from time wasted after the handshake, email, or phone call that made the sale.]]>				
					</description>
					<author>
						<![CDATA[Echo Sign]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[ExtraView &apos; s Compliance Manager]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95035?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95035&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView&apos;s Compliance Manager is a web-based system that features unprecedented flexibility and ease of use. Used by the world&apos;s largest medical device and pharmaceutical companies, ExtraView is the foundation for global capture, analysis.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Defect Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95030?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95030&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
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					<![CDATA[ExtraView Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95017?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95017&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation&apos;s unique business processes and workflow requirements.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Bug Tracker]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95033?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=95033&amp;c=CORE</link>
					<description>
						<![CDATA[ The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optim™ Data Growth Solution for Oracle &apos; s Siebel® CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94851?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94851&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM&apos;s Optim™ Data Growth Management Solution for Oracle&apos;s Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Captaris RightFax - Enterprise Fax and Document Delivery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94598?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94598&amp;c=CORE</link>
					<description>
						<![CDATA[ RightFax is the clear leader in enterprise fax server and electronic document  delivery software. Integrates with email, CRM, ERP and related applications means  secure sending &amp; receiving of documents from applications in the enterprise via  fax, email, MFPs or the Internet.]]>				
					</description>
					<author>
						<![CDATA[Captaris]]>				
					</author>
					<pubDate>
						Tue, 11 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Dynamic Site Solution for the Retail Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94489?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94489&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions, retailers can increase conversion rates by improving Web site performance and availability, ensuring customers stay on your site to conclude their purchases while staying away from your competition.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving the Legal Discovery Process with More Efficient Information Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94745?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94745&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how one solution provider, EMC, is helping customers address electronic discovery challenges by helping customers manage their information infrastructure more effectively.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Catalyst 2950 Series Switches with Enhanced Image SW]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94251?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94251&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[WEALTH MANAGER &apos; S TAKE ON OUTSOURCING]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94169?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94169&amp;c=CORE</link>
					<description>
						<![CDATA[ Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers’ processes, quality standards, cost efficiency and knowledge.]]>				
					</description>
					<author>
						<![CDATA[WiPro]]>				
					</author>
					<pubDate>
						Wed, 27 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Parature &apos; s Online Customer Service Software &amp; Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94063?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94063&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[On-Demand Support Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94062?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=94062&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Consumer Electronics Supply Chain Solutions Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92012?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=92012&amp;c=CORE</link>
					<description>
						<![CDATA[ ModusLink executes comprehensive supply chain solutions and services for the Consumer Electronics industry that span the entire supply chain.  An outsourcing leader for over 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Consumer Electronics Solutions Suite of services.]]>				
					</description>
					<author>
						<![CDATA[ModusLink]]>				
					</author>
					<pubDate>
						Wed, 12 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Communications Supply Chain Solutions Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92014?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=92014&amp;c=CORE</link>
					<description>
						<![CDATA[ ModusLink executes comprehensive supply chain solutions and services for the Communications industry that span the entire supply chain.  An outsourcing leader for more than 20 years, ModusLink has documented and standardized the its best practices into customized options offered as part of a complete Communications Solutions Suite of services.]]>				
					</description>
					<author>
						<![CDATA[ModusLink]]>				
					</author>
					<pubDate>
						Wed, 12 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Dynamic Site Solution for the CPG Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87051?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=87051&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai Dynamic Site Solutions ensure high performance and reliability of dynamically-rendered, personalized Web sites within the CPG Industry. The solutions provide a optimized user experience encouraging consumers to browse and buy.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Mon, 02 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Dynamic Site Solution for the Retail Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87038?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=87038&amp;c=CORE</link>
					<description>
						<![CDATA[ Providing a personalized user experience that encourages consumers to browse and buy requires richer content and applications that are assembled dynamically. Akamai&apos;s Dynamic Site Accelerator enables these interactive Web sites by providing performance that is up to five times faster than a Web site&apos;s original infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Mon, 02 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Total Merrill Relationship Statement: Report on All Aspects of the Client &apos; s Money]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96122?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=96122&amp;c=CORE</link>
					<description>
						<![CDATA[ Merrill Lynch recognized the value in creating a consolidated statement that shows how all of their solutions work together. The &quot;Relationship Statement&quot; was designed to provide clients with a report on all aspects of their money - providin…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Streamline Accounting Processes with HarrisData Financial Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12792?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=12792&amp;c=CORE</link>
					<description>
						<![CDATA[ HarrisData’s state-of-the-art financial application utilizes the latest browser based, drill-down functionality making preparation, analysis, and interpretation of financial statements a simple and easy process.  Access to detailed information including source data is readily available for any transaction in any time period or budget.]]>				
					</description>
					<author>
						<![CDATA[HarrisData]]>				
					</author>
					<pubDate>
						Mon, 06 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ExtraView Enterprise - Business Process Management Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72167?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=72167&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Compliance Manager - CAPA and Adverse Event Management and Reporting System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72164?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=72164&amp;c=CORE</link>
					<description>
						<![CDATA[ Compliance Manager is a web-based tracking  and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72163?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=72163&amp;c=CORE</link>
					<description>
						<![CDATA[ For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Bug Tracker Solution - Comprehensive Bug Tracking and Change Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72162?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=72162&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading Bug Tracking Solution for small companies to the world&apos;s largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Contract Management: An Enterprise Process Perspective - a Contract Management Magazine feature]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/73122?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=73122&amp;c=CORE</link>
					<description>
						<![CDATA[ Today&apos;s complex customer relationships require a formal contract management process to ensure optimal revenue performance. This article, featured in the Nov 04 edition of Contract Management, sheds light on the critical relationship between contracts and accounting, as well as strategies for successful enterprise solutions.]]>				
					</description>
					<author>
						<![CDATA[Softrax Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Nov 2004 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Superior Customer Service Statements/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM from the Inside Out]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/69403?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=69403&amp;c=CORE</link>
					<description>
						<![CDATA[ Before you impress your customers with the capabilities in new CRM apps, you better convince your employees.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sun, 01 Aug 2004 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Workforce Optimization: Combining People, Processes and Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/69404?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=69404&amp;c=CORE</link>
					<description>
						<![CDATA[ While delighting customers is of the highest priority for customer service-driven businesses, it&apos;s not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sun, 01 Aug 2004 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Leadership and Corporate Culture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70458?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=70458&amp;c=CORE</link>
					<description>
						<![CDATA[ A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[M1 - ERP Software for the Small to Medium Manufacturer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59609?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Superior Customer Service Statements&amp;n=59609&amp;c=CORE</link>
					<description>
						<![CDATA[ M1 by B&amp;G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&amp;G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Thu, 02 Oct 2003 00:00:00 EDT				
					</pubDate>
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