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	Survey Customer Service Insurance Company  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Benchmarking your virtualization stage: Compare Your Progress to Other IT Departments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100259?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100259&amp;c=CORE</link>
					<description>
						<![CDATA[ Are the virtualization challenges you face typical? This white paper draws upon a survey of your IT peers to show the typical obstacles and progress of IT shops around virtualization (e.g. technical complexities, skill set deficiencies, and cost control).]]>				
					</description>
					<author>
						<![CDATA[Agilysys]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Quality Awards IV: It &apos; s a Tie--EMC and Netapp Share Enterprise Array Honors]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100198?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100198&amp;c=CORE</link>
					<description>
						<![CDATA[ In our closest Quality Awards finish yet, EMC and NetApp tied for first, with Hitachi Data Systems and Hewlett-Packard only a few fractions of a point behind.]]>				
					</description>
					<author>
						<![CDATA[Storage Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Demanding More from Log Management Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100353?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100353&amp;c=CORE</link>
					<description>
						<![CDATA[ Survey results from SANS Industry Analyst shows growth in the number of companies using log data.  These companies want more data collection but the lack of a common format between log systems is still a road block.  Read how this is changing.]]>				
					</description>
					<author>
						<![CDATA[LogLogic, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Spotlight on Operations - Sustained Growth through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100237?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100237&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper—one of four function specific papers—is based on the operations responses and follow-up interviews with operations executives. The other function-specific papers focus on finance, IT, and sales and marketing.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Sales Performance Optimization: 2007 Survey Results and Analysis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99805?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99805&amp;c=CORE</link>
					<description>
						<![CDATA[ This report represents input from professionals directly involved in the management of their organizations sales forces.  Professionals were questioned regarding their sales teams performance across 100+ different metrics. Read now to learn more.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cassatt 2008 Data Center Energy-Efficient Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100136?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100136&amp;c=CORE</link>
					<description>
						<![CDATA[ Studies from the U.S. Environmental Protection Agency (EPA) and others show that data center energy use has more than doubled since 2000.]]>				
					</description>
					<author>
						<![CDATA[Cassatt Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[AT &amp; T Business Continuity Survey: 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100733?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100733&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy.]]>				
					</description>
					<author>
						<![CDATA[AT&amp;T Corp]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Forrester Research: Improving Application Deployments - How an Application Delivery  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99839?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99839&amp;c=CORE</link>
					<description>
						<![CDATA[ Today&apos;s businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99924?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99924&amp;c=CORE</link>
					<description>
						<![CDATA[ Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.]]>				
					</description>
					<author>
						<![CDATA[Fiberlink  Communications]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Coming to Grips with IT Risk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100295?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100295&amp;c=CORE</link>
					<description>
						<![CDATA[ This global survey of 145 senior executives, conducted by the Economist Intelligence Unit on behalf of SAP, garners a deeper understanding of how companies define and mitigate IT risk.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CommVault Customer Survey Data Validation and User ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100584?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100584&amp;c=CORE</link>
					<description>
						<![CDATA[ CommVault’s customers participated in an online survey in March 2008 which documented the ROI across infrastructure, software, and services spending; backup reliability; administrative time; and backup and restore performance.]]>				
					</description>
					<author>
						<![CDATA[CommVault Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Forrester: Data Loss Prevention and Endpoint Security Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100466?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100466&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides an online survey of 151 decision-makers at North American companies, the respondents were asked about their concerns, current implementations, and plans regarding data loss prevention and endpoint security.]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Collaborative Efforts: Survey Revealse Clear Business Acceleration Using On-Demand  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99797?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99797&amp;c=CORE</link>
					<description>
						<![CDATA[ In the new global economy, a company’s competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This summary report explores different market trends with commentary from industry experts.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Under the Spotlight the Transition of Environmental Risk Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100331?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100331&amp;c=CORE</link>
					<description>
						<![CDATA[ In March 2008, the Economist Intelligence Unit surveyed 320 executives from around the world about their attitudes to environmental risk management. Read about their findings in this paper.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Renewed Finance Function-Extending Performance Management beyond Finance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100330?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=100330&amp;c=CORE</link>
					<description>
						<![CDATA[ In August 2007, CFO Research Services launched a research program to explore the ways in which the role of the finance team has changed in recent years. This report presents the findings of our online survey of 255 senior finance executives.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Case for Server-Based Messaging Security Solutions- Podcast]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99074?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99074&amp;c=CORE</link>
					<description>
						<![CDATA[ What are some of the latest, messaging-based security threats and risks to your organization? How is a server-based, security solution able to address those risks, in many cases better than a hosted or appliance-based solution?]]>				
					</description>
					<author>
						<![CDATA[Sunbelt Software.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[CA Network &amp; Voice Management Gap Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99040?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99040&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Webcast: The Case for Server-Based Messaging Security Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99491?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99491&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn the latest, messaging-based security threats and risks that could be harmful to your organization. This webinar can help your company improve message security and lower MS Exchange management costs.]]>				
					</description>
					<author>
						<![CDATA[Sunbelt Software.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[What &apos; s the problem with hand-coding scripts for data integration?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96001?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=96001&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out why hand-coding is still the most prevalent method for data integration and learn its benefits and drawbacks.]]>				
					</description>
					<author>
						<![CDATA[SyncSort]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Customer Satisfaction with Email Archiving Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98808?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=98808&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings.]]>				
					</description>
					<author>
						<![CDATA[Sunbelt Software.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Software License Compliance: A Survey of Corporate IT]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99062?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99062&amp;c=CORE</link>
					<description>
						<![CDATA[ The following report is based on a survey of IT professionals conducted in May 2008. Findings include companies are not confident that deployed software is in compliance. Multiple problems with software license compliance were also identified.]]>				
					</description>
					<author>
						<![CDATA[KACE]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The 2004 Oversight Systems Financial Executive Report on Sarbanes-Oxley]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99005?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99005&amp;c=CORE</link>
					<description>
						<![CDATA[ Through a combination of an invitation-only online survey and survey intercepts, 222 corporate financial leaders from across the U.S. participated in this study on corporate attitudes toward Sarbanes-Oxley compliance.]]>				
					</description>
					<author>
						<![CDATA[Oversight Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[The Technology Strategies for Integrated Business Planning Benchmark Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98794?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=98794&amp;c=CORE</link>
					<description>
						<![CDATA[ Aberdeen research finds that the top 5 pressures for improving S&amp;OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Extraprise CRM Support Survey Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98908?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=98908&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99286?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99286&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Social Recruitment Survey Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99035?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=99035&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey by Jobvite, focusingon the recruiting habits of small and midsized business, shows that companies are increasingly leveraging social and professional networks for talent acquisition.]]>				
					</description>
					<author>
						<![CDATA[Jobvite]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Green-Purchasing Initiatives Research Brief: Is IT Thinking Green?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98251?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=98251&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet&apos;s sustainability as well as the long-term interests o…]]>				
					</description>
					<author>
						<![CDATA[Citrix Online - GotoMyPC]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[e-Learning Survey: Bridging the gap between HR and employee training]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93268?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=93268&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer&apos;s training opportunities and employee&apos;s learning needs.]]>				
					</description>
					<author>
						<![CDATA[SkillSoft Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98148?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=98148&amp;c=CORE</link>
					<description>
						<![CDATA[ View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98149?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=98149&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Online Content Speaks Volumes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98224?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=98224&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.]]>				
					</description>
					<author>
						<![CDATA[SiteCore]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Accenture CIO Survey: Information Management Trends in Portals and Content Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97928?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=97928&amp;c=CORE</link>
					<description>
						<![CDATA[ In 2007, Accenture undertook a global survey of 162 chief information officers and with the help of this survey they learned about the drivers and challenges for adopting these information management technologies.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Business Benefits of Automation - An in-depth Customer Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97622?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=97622&amp;c=CORE</link>
					<description>
						<![CDATA[ King Research conducted twelve in-depth telephone interviews with existing Hewlett  Packard customers using Business Service Automation products during the spring of 2008. This report is a summary of those conversations.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Valuing the Need for Data Speed at Critical Business Inflections]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97093?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=97093&amp;c=CORE</link>
					<description>
						<![CDATA[ The survey represents a close look into the issues, drivers, challenges, imperatives and best practices in maintaining system uptime in the midst of exploding demand for increased data performance and storage.]]>				
					</description>
					<author>
						<![CDATA[BlueArc Corp.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ISYS: Desktop Search Engine - Enterprise Search Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96399?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=96399&amp;c=CORE</link>
					<description>
						<![CDATA[ ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.]]>				
					</description>
					<author>
						<![CDATA[ISYS Search]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96781?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=96781&amp;c=CORE</link>
					<description>
						<![CDATA[ Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aligning Business and Insurance Technology, 2007 P &amp; C Technology Survey Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96140?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=96140&amp;c=CORE</link>
					<description>
						<![CDATA[ In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property &amp; casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Genesys Global Consumer Survey - 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95315?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=95315&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Syberworks Learning Management System Product Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94867?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=94867&amp;c=CORE</link>
					<description>
						<![CDATA[ This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.]]>				
					</description>
					<author>
						<![CDATA[SyberWorks, Inc.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The EMA All-Stars in Enterprise Systems Management for 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94398?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=94398&amp;c=CORE</link>
					<description>
						<![CDATA[ Enterprise Management Associates (EMA), a leading analyst and consulting firm dedicated to the IT management market, reports on what it considers to be the best available software solutions in 18 specific enterprise systems management areas, in order to form a &quot;Systems Management All-Star&quot; team.  Learn who EMA selected as the &quot;best of the best&quot;.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93806?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=93806&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93804?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=93804&amp;c=CORE</link>
					<description>
						<![CDATA[ This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93111?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=93111&amp;c=CORE</link>
					<description>
						<![CDATA[ Providing quality helpdesk, desktop, and networking support and services is the heart of ABS&apos; business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Global Green IT Attitude &amp; Action: Survey Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92670?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=92670&amp;c=CORE</link>
					<description>
						<![CDATA[ KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude &amp; Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting.  Learn the results.]]>				
					</description>
					<author>
						<![CDATA[Info-Tech Research]]>				
					</author>
					<pubDate>
						Tue, 01 Jan 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Survey Customer Service Insurance Company/ds,CORE/oe,utf8/rss.xml">
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					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=84215&amp;c=CORE</link>
					<description>
						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
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					<title>
					<![CDATA[Fire &amp; Security Success Story]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97852?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=97852&amp;c=CORE</link>
					<description>
						<![CDATA[ Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.]]>				
					</description>
					<author>
						<![CDATA[SERVICEPower.]]>				
					</author>
					<pubDate>
						Thu, 01 Jun 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82439?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=82439&amp;c=CORE</link>
					<description>
						<![CDATA[ Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Mon, 08 May 2006 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Survey Customer Service Insurance Company&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
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