<?xml version="1.0" encoding="UTF-8" ?>
			<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"
						xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
			<channel>
			<title>
	Trends In Customer Service In Automotive Industry  - KnowledgeStorm
			</title>
			<link>http://www.knowledgestorm.com</link>
			<description>
	KnowledgeStorm
			</description>
			<language>
	en-us			
			</language>
			<copyright>
	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
			</copyright>
	<generator><![CDATA[KnowledgeStorm proprietary,
serverName = 'rsssearch.knowledgestorm.com'
hostName = (appatl2)
classLoader.hashCode = (255743393)
]]></generator>		
			<lastBuildDate>
	Wed, 25 Nov 2009 00:00:00 EST				
			</lastBuildDate>
			<ttl>
	60				
			</ttl>
	
			<item>					
					<title>
					<![CDATA[Key Trends in B2B Ecommerce]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140913?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5140913&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving  your own B2B online experience.]]>				
					</description>
					<author>
						<![CDATA[Elastic Path]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Choosing Your Virtualization Hardware Vendor: Seven Keys to Ensuring Success with Your  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141050?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5141050&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines seven key questions you should ask yourself when choosing the prime hardware vendor for your virtualization solutions.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Book: Five Technology Trends for Improved Business Intelligence Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140797?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5140797&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Mon, 09 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Deploying Oracle &amp; reg; Business Intelligence Enterprise Edition on Sun Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141022?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5141022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes an enterprise deployment architecture for Oracle&amp;trade; Business Intelligence Enterprise Edition using Sun servers running the Solaris&amp;trade; Operating System and Sun&amp;trade; Storage 7000 Unified Storage systems.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Sybase &amp; reg; IQ Delivers Advanced Analytics Power with In-Database Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140509?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5140509&amp;c=CORE</link>
					<description>
						<![CDATA[ With its new in-database analytics capability, Sybase IQ provides an analytical platform that can decrease processing time, increase accuracy, and manage data volume. Read on to learn how Sybase&amp;reg; IQ delivers advanced analytics power with in-database analytics.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Network Transformation: Product and Service Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140280?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5140280&amp;c=CORE</link>
					<description>
						<![CDATA[ For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optimize Customer Experience to Achieve Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140288?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5140288&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Massachusetts Privacy Law: The Language, the Impact, and Recommendations for Proving Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139835?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139835&amp;c=CORE</link>
					<description>
						<![CDATA[ Register for this webcast, and then tune in to learn how to get started preparing for this Massachusetts law that may well be indicative of a legislative trend in other states.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data breaches in the Retail Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139513?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139513&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, Gartner analyst Avivah Litan talks about the Heartland data breach in relation to current data security trends in the retail industry. Also, a discussion with Ernst &amp; Young&apos;s Sagi Leizerov on data privacy in the retail industry reveals common trouble spots for retailers, including managing vendors and tracking customer purchases.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Proven Strategies for Successfully Deploying An Electronic Health Records Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139468?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139468&amp;c=CORE</link>
					<description>
						<![CDATA[ This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.]]>				
					</description>
					<author>
						<![CDATA[Kofax, Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VI Service Desk Version 4.0.1 - Free 30 Day Trial!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139404?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139404&amp;c=CORE</link>
					<description>
						<![CDATA[ VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.]]>				
					</description>
					<author>
						<![CDATA[Velocity Integrations Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138982?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5138982&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 Annual Study: France Enterprise Encryption Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139558?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139558&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn the results of a study that analyzes survey results from 414 France-based businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Networking and Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138818?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5138818&amp;c=CORE</link>
					<description>
						<![CDATA[ In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139221?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139221&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile communication technologies are evolving quickly and new customer demands arise almost every day.  At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Consolidate Management Software and Reduce Cost]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137617?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5137617&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Mon, 27 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 Annual Study: UK Enterprise Encryption Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139559?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139559&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn the results of a study that analyzes survey results from 615 UK businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.]]>				
					</description>
					<author>
						<![CDATA[PGP Corporation]]>				
					</author>
					<pubDate>
						Sat, 25 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Rules with JBoss: Value Overview and High-level Technology Summary]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137360?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5137360&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webinar you will learn about the features, capabilities, and value offered by JBoss Enterprise Middleware in the management of business rules.  We&apos;ll introduce business rules management concepts and value, explore use cases, and dive deeper into the JBoss Enterprise business rules management technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Telecom Transformation E-Guide: Understanding Key Drivers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136514?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5136514&amp;c=CORE</link>
					<description>
						<![CDATA[ Only rock-solid planning will get you to next-generation network and services convergence, and this Telecom Insights guide walks you through the trends affecting the telecom services business and lays out a path to getting there.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM and Social Networking: Engaging the Social Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139163?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139163&amp;c=CORE</link>
					<description>
						<![CDATA[ As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Trends in the Storage Market: Open Storage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136343?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5136343&amp;c=CORE</link>
					<description>
						<![CDATA[ This Videocast presents the idea and strategies of Open Storage and the key benefits it delivers to storage architectures. Learn more about Open Storage and how it can help your organization build a highly scalable, reliable, and affordable enterprise storage system.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Storage Evolution: Leveraging and Revolutionizing your Storage Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136350?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5136350&amp;c=CORE</link>
					<description>
						<![CDATA[ It&apos;s been estimated that Open Storage architectures will make up just under 12 % of the market by 2011, fueled by the industry&apos;s need for more scalable and economic storage. The following podcast will present the ideas and strategies of Open Storage and the key benefits it delivers to storage architectures.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco 2009 Midyear Security Report - An Update on Global Security Threats and Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137563?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5137563&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco 2009 Midyear Security Report presents an overview of Cisco security intelligence, highlighting threat information and trends from the first half of 2009. It also includes recommendations from Cisco security experts and predictions for how identified trends will evolve.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 10 Web Trends in 2009]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135795?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5135795&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this solution brief to discover the top ten web trends for 2009 and how they may affect your enterprise.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 14 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Long-Term Data Protection and Retention: Finding the Correct Balance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139982?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139982&amp;c=CORE</link>
					<description>
						<![CDATA[ Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions.  Read this paper and find out why.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Wed, 18 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Rethink Endpoint Security to Revolutionize Enterprise Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138407?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5138407&amp;c=CORE</link>
					<description>
						<![CDATA[ With OfficeScan 10, Trend Micro introduces a revolutionary new way to defeat the volume of today&apos;s threats. This white paper describes this new technology and how it provides more effective protection for enterprise endpoints while reducing management complexity for administrators and resource utilization for end users.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2009 Security Mega Trends Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133014?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5133014&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.]]>				
					</description>
					<author>
						<![CDATA[Lumension]]>				
					</author>
					<pubDate>
						Mon, 02 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Responding Quickly to Changing Markets: Anticipate &amp; #44; Adapt &amp; #44; Excel]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132069?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5132069&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how to tap into the potential of your nimbler organization by instituting efficient operations. Learn how to predict and respond quickly to changing market trends and customer demands.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Practical and Flexible IT Service Management for the Real World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131453?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5131453&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will show you why Numara&amp;#174; FootPrints&amp;#174; 9&amp;#44; a highly flexible and practical service desk solution&amp;#44; is the best value in the service desk market today.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using SLAs to Gain a Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136926?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5136926&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Sun, 28 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Path toward Pervasive Business Intelligence at Ferrari North America]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102007?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=102007&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision&amp;#45;making processes.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Tue, 02 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[State of the Data Integration Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138938?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5138938&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 20 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Capacity Analyzer: Optimize Capacity, Maximize Performance, Instant ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101634?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=101634&amp;c=CORE</link>
					<description>
						<![CDATA[ By continuously monitoring shared capacity utilization trends in your VMware ESX environment&amp;#44; Capacity Analyzer significantly reduces the time and costs of identifying current capacity bottlenecks causing performance problems.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[It &amp; #39;s All about the Salesperson: Taking Advantage of Web 2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100382?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=100382&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines the challenges salespeople face&amp;#44; the growing Web 2.0 trend in the enterprise&amp;#44; and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Fri, 19 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CIO Decisions Ezine Vol. 2]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98971?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98971&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.]]>				
					</description>
					<author>
						<![CDATA[CIO Decisions]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Unified Communications: Strategic Value, Benefits and the Role of System Integrators]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137940?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5137940&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises.  Further, it demonstrates how unified communications (UC) can help companies to address these challenges.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 29 Aug 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97039?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=97039&amp;c=CORE</link>
					<description>
						<![CDATA[ We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign&amp;#44; customer&amp;#44; advertising and/or branding information needed to achieve marketing objectives.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transforming Customer Service into a Strategic Asset]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138947?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5138947&amp;c=CORE</link>
					<description>
						<![CDATA[ View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 06 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[5 Best Practices for Telling Great Stories with Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93855?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=93855&amp;c=CORE</link>
					<description>
						<![CDATA[ Data doesn&amp;#39;t have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.]]>				
					</description>
					<author>
						<![CDATA[Tableau Software]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Your Salespeople Will Love]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98728?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98728&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Forrester: Competition Intensifies For The SMB ERP Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94942?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=94942&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 13 Aug 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Kelley Blue Book Case Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139305?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=5139305&amp;c=CORE</link>
					<description>
						<![CDATA[ In 2006, Kelley Blue Book implemented a new analytical capabilities solution based on Microsoft Business Intelligence technologies. Now Kelley Blue Book has improved sales staff efficiency and created a compelling new Web analytics product that can provide its business customers with more targeted data for their marketing efforts.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 31 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leveraging the Talent Supply Chain for a Competitive Advantage]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93297?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=93297&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84002?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=84002&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Invite your entire team to view this free Webcast and learn about business-to-business email and search engine marketing strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 29 Aug 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Technology Marketing Benchmarks: 2006-2007 Data and Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84366?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=84366&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Supplement this report with the webinar titled &quot;KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends&quot; and learn about B2B e-mail and search engine marketing strategies.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Tue, 29 Aug 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Marketing and Demand Creation in B2B Marketplace: The Prospect &apos; s View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82727?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=82727&amp;c=CORE</link>
					<description>
						<![CDATA[ Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm Webinars]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Delivering Operational Excellence with Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98793?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98793&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains business strategies&amp;#44; trends&amp;#44; and issues related to enterprise resource planning&amp;#44; financial management&amp;#44; operations management&amp;#44; and human capital management that drive the consideration of ESA.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Taking Control of Your Business: Growing Profitably in the Professional Services Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93299?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=93299&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility&amp;#44; maximizing resource utilization&amp;#44; improving operational efficiency&amp;#44; and successfully acquiring more customers.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jan 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends%20In%20Customer%20Service%20In%20Automotive%20Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
					
			</channel>
		</rss>
	