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	Trends In Customer Service In Automotive Industry  - KnowledgeStorm
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					<![CDATA[Quest MessageStats™]]>				
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					<description>
						<![CDATA[ Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.]]>				
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					<author>
						<![CDATA[Quest Software, Inc]]>				
					</author>
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						Tue, 12 Aug 2008 00:00:00 EDT				
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					<![CDATA[Mobility Trends in Financial Services]]>				
					</title>
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					<description>
						<![CDATA[ In an executive interview, Avaya&apos;s Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[E-Guide: Top Data Center Trends and Technologies in 2008 - Data Center Consolidation, Green ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98768?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98768&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-Guide highlights Gartner’s new data center disruptive technologies of 2008, market trend and successful data center consolidation case studies to guide through the long and costly consolidation process.]]>				
					</description>
					<author>
						<![CDATA[Mazu Networks.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[B2B Database Marketing Trends and Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98906?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98906&amp;c=CORE</link>
					<description>
						<![CDATA[ This article reviews specific client examples of best practice application of database marketing in B2B environments.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Gilbane Group Research Report: Social Media &amp; Collaboration Trends - 2008]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99179?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=99179&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this report to learn more about key industry tends for collaboration and social media, the best practices driving this emerging market segment, and how to identify the principle players in this market.]]>				
					</description>
					<author>
						<![CDATA[EMC Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Software as a Service (SaaS): Shift from Tactical to Strategic Focus]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98727?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98727&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how software as a service (SaaS) and business alignment are reshaping the on-demand environment and are enabling IT departments to operate more strategically.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[2007 Annual Study: U.S. Enterprise Encryption Trends]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99267?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=99267&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s data-intensive world, failure to protect your customer and business data is of major concern. This white paper highlights a study of IT managers about their needs, uses and strategies for protecting their data using encryption.]]>				
					</description>
					<author>
						<![CDATA[Overland Storage.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99026?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=99026&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.]]>				
					</description>
					<author>
						<![CDATA[Sage (UK) Limited]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[The Best Database Marketing Discoveries for B2B Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98913?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98913&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company’s overall marketing spend.]]>				
					</description>
					<author>
						<![CDATA[Extraprise Group, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Visibility and Control to Monitor and Measure Project Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98294?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98294&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sat, 12 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Life after QuickBooks: Graduating from from QuickBooks to On-demand Financial Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98584?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98584&amp;c=CORE</link>
					<description>
						<![CDATA[ New Software-as-a-Service (SaaS) solutions have begun to emerge. Many companies are migrating to Intacct on-demand financial management solutions because of its accelerated deployment, greater ease-of-use and added functionality.]]>				
					</description>
					<author>
						<![CDATA[Intacct]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[From Globalization to Technology, the Impact of Emerging Trends on the Consulting Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98382?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98382&amp;c=CORE</link>
					<description>
						<![CDATA[ Join us for this complimentary educational webcast to learn about emerging trends and the impact they make on the consulting industry.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Business Trends: A Strategic Overview-Featuring Gartner Content]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98022?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98022&amp;c=CORE</link>
					<description>
						<![CDATA[ Sophos offers two distinct Network Access Control solutions which include comprehensive endpoint assessment, remediation and enforcement options, giving organizations control of managed, guest and unauthorized computers]]>				
					</description>
					<author>
						<![CDATA[Sophos Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Performance management trends, with Howard Dresner]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98520?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98520&amp;c=CORE</link>
					<description>
						<![CDATA[ The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market.]]>				
					</description>
					<author>
						<![CDATA[BOARD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Optimizing Managed Service Delivery with Secure Application Acceleration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98664?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98664&amp;c=CORE</link>
					<description>
						<![CDATA[ Large-scale enterprises, as well as small- and mid-size businesses (SMBs) are facing economic challenges. This whitepaper examines theses trends and challenges while identifying the best way to optimize network and application performance and security.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98030?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98030&amp;c=CORE</link>
					<description>
						<![CDATA[ The MapInfo Professional solution is a windows based mapping application that enables easy visualization of the relationships between data and geography, and performance of detailed analysis to drive insightful decisions.]]>				
					</description>
					<author>
						<![CDATA[MapInfo Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Retail Fashion Market RFID Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98487?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=98487&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right time.]]>				
					</description>
					<author>
						<![CDATA[Motorola Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Maximize Availability with Oracle Database 11g]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97187?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=97187&amp;c=CORE</link>
					<description>
						<![CDATA[ Attend this Webcast to learn how innovations in intelligent data protection and availability in Oracle Database 11g makes implementing high availability the natural byproduct of a common sense approach to system design.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Accenture CIO Survey: Information Management Trends in Portals and Content Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97928?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=97928&amp;c=CORE</link>
					<description>
						<![CDATA[ In 2007, Accenture undertook a global survey of 162 chief information officers and with the help of this survey they learned about the drivers and challenges for adopting these information management technologies.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97379?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=97379&amp;c=CORE</link>
					<description>
						<![CDATA[ The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.]]>				
					</description>
					<author>
						<![CDATA[MicroStrategy]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97607?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=97607&amp;c=CORE</link>
					<description>
						<![CDATA[ A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace.]]>				
					</description>
					<author>
						<![CDATA[Workday.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The BI Survey 7: Summary]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97765?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=97765&amp;c=CORE</link>
					<description>
						<![CDATA[ The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them.]]>				
					</description>
					<author>
						<![CDATA[BOARD]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[StatCom &apos; s Patient Flow Logistics and Tracking Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96468?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96468&amp;c=CORE</link>
					<description>
						<![CDATA[ StatCom’s patient flow logistics and tracking software was developed specifically to improve hospital-wide communications, patient throughput and capacity management.]]>				
					</description>
					<author>
						<![CDATA[Statcom.]]>				
					</author>
					<pubDate>
						Thu, 08 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Trends, Challenges, and Innovations in Enterprise Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96833?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96833&amp;c=CORE</link>
					<description>
						<![CDATA[ Gain insight into a practical, solutions-oriented approach as well as how you can mobilize line of business applications while minimizing TCO.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96501?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96501&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar takes a practical, solutions-oriented approach and looks at how business and IT managers can mobilize line of business applications while minimizing TCO.]]>				
					</description>
					<author>
						<![CDATA[OQO, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aldon Community Manager - Requirements Management &amp; Incident]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96082?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96082&amp;c=CORE</link>
					<description>
						<![CDATA[ Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Aldon.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Information Quality Protection and Assessment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96085?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96085&amp;c=CORE</link>
					<description>
						<![CDATA[ A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Pay-for-Performance: A Practical Guide to Merit-Based Compensation Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95874?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=95874&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, organizations can use even static salary budgets to drive greater shareholder value and employee satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Plateau System LTD.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95928?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=95928&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Banking Services: Providing IT and BPO Services to Banks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95881?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=95881&amp;c=CORE</link>
					<description>
						<![CDATA[ Hexaware provides IT and business process outsourcing (BPO) services to banks everywhere. Explore Hexaware&apos;s key projects and features as well as market trends that have translated into large outsourcing engagements.]]>				
					</description>
					<author>
						<![CDATA[Hexaware Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Aligning Business and Insurance Technology, 2007 P &amp; C Technology Survey Results]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96140?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=96140&amp;c=CORE</link>
					<description>
						<![CDATA[ In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property &amp; casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Genesys Global Consumer Survey - 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95315?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=95315&amp;c=CORE</link>
					<description>
						<![CDATA[ This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ERP for Service Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95262?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=95262&amp;c=CORE</link>
					<description>
						<![CDATA[ Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations.  It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.]]>				
					</description>
					<author>
						<![CDATA[Epicor Software Corporation.]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Optim Data Growth Solution for Oracle &apos; s PeopleSoft Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94853?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=94853&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM&apos;s Optim™Data Growth Solution for Oracle&apos;s PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Mon, 17 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[A Model Solution for Textile and Apparel Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95174?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=95174&amp;c=CORE</link>
					<description>
						<![CDATA[ As your business grows, count on easily adapting Microsoft Dynamics AX to change and evolve with your business and technology needs.]]>				
					</description>
					<author>
						<![CDATA[SunRise Tech]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Security in a World Without Network Perimeters]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94458?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=94458&amp;c=CORE</link>
					<description>
						<![CDATA[ As organizations are opening their networks to business partners, customers and suppliers, they find that perimeter safeguards are becoming vulnerable. Cross-platform server isolation can help simplify security without network perimeters.]]>				
					</description>
					<author>
						<![CDATA[Apani]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Retail Today: Understand. Anticipate. Inspire]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95280?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=95280&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Visiprise Quality Management Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94220?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=94220&amp;c=CORE</link>
					<description>
						<![CDATA[ Visiprise Quality Management expedites the disposition of incoming and in-process nonconforming materials, documents the process, and manages the corrective and preventive action process to ensure that appropriate analysis and actions are taken. Visiprise Quality Management is designed for manufacturing shop floor staff and receiving inspectors.]]>				
					</description>
					<author>
						<![CDATA[Visiprise]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transaction Perspective: Online Business Transaction Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94076?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=94076&amp;c=CORE</link>
					<description>
						<![CDATA[ Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HEALTHsuite® - Claims Processing Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93897?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=93897&amp;c=CORE</link>
					<description>
						<![CDATA[ HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.]]>				
					</description>
					<author>
						<![CDATA[RAM  Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 21 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Value of Integrated Security for Small and Medium-sized Businesses and Enterprise Branch  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93997?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=93997&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper focuses on the changing security landscape and the embedded security features of Cisco 800, 1800, 2800, and 3800 Series Integrated Services Routers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IP Telephony Manager: Phone Extensions, Phone Calls &amp; Voice Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90484?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=90484&amp;c=CORE</link>
					<description>
						<![CDATA[ PROGNOSIS simplifies the task of managing large IP telephony deployments. It is ideally suited to global enterprises and large managed service providers. PROGNOSIS delivers real-time information about phone extensions, phone calls, voice quality, availability of the telephony service, and interconnections to telecommunications providers.]]>				
					</description>
					<author>
						<![CDATA[PROGNOSIS]]>				
					</author>
					<pubDate>
						Fri, 07 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/88717?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=88717&amp;c=CORE</link>
					<description>
						<![CDATA[ Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service.]]>				
					</description>
					<author>
						<![CDATA[Sage Software Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Trends In Customer Service In Automotive Industry/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Enabling Mature Development Processes with Knowledge-Centric Application Lifecycle Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/87353?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=87353&amp;c=CORE</link>
					<description>
						<![CDATA[ Today&apos;s distributed teams can easily span multiple time zones and countries. While technically connected, limited bandwidth inhibits their ability to be truly effective during multiple development cycles. This webcast will discuss challenges faced in this environment and how ALM trends and solutions can be implemented to overcome these challenges.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Feb 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86063?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=86063&amp;c=CORE</link>
					<description>
						<![CDATA[ This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Dec 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Supportindustry.com 2006 Service and Support Metrics Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82021?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=82021&amp;c=CORE</link>
					<description>
						<![CDATA[ In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries.  The data gathered provides valuable insight into a range of issues and challenges important to service and support executives.  Read our fourth annual report covering trends in service and support.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[2005 Trends &amp; Directions in Web-Based Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75841?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=75841&amp;c=CORE</link>
					<description>
						<![CDATA[ While there&apos;s a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Alliance PocketPC - Impact Field Productivity]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/52210?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Trends In Customer Service In Automotive Industry&amp;n=52210&amp;c=CORE</link>
					<description>
						<![CDATA[ Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. 
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 12 Dec 2002 00:00:00 EST				
					</pubDate>
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