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	Virtual Call Center Office Software  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[CA ARCserve® Backup r12.5 ROI Calculator]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141215?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5141215&amp;c=CORE</link>
					<description>
						<![CDATA[ CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures. Use this ROI calculator to find out how much your organization can save with ARCserve.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[eBook: Advanced Virtualization E-Book: Chapter 1 - Disaster Recovery Strategies for the  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141170?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5141170&amp;c=CORE</link>
					<description>
						<![CDATA[ A solid disaster recovery plan can overcome bandwidth and latency issues without any data loss. Techniques to restore data and prevent loss vary in the virtual data center. In Chapter 1 of this eBook, you&apos;ll learn about disaster recovery strategies for the virtual data center.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Remote Office Backup and Rapid Recovery Solutions… on a budget]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140763?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5140763&amp;c=CORE</link>
					<description>
						<![CDATA[ Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees.]]>				
					</description>
					<author>
						<![CDATA[Double-Take Software]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[IT Briefing: Why Would You Use Citrix XenDesktop and XenApp Together with HP StorageWorks?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141048?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5141048&amp;c=CORE</link>
					<description>
						<![CDATA[ This IT Briefing describes XenDesktop and XenApp, and how they work together. You&apos;ll also learn why storage matters in a virtual desktop environment and how HP LeftHand P4000 SAN solutions complement Citrix desktop virtualization solutions. Finally you&apos;ll learn how Intel vPro technologies enhance client virtualization.]]>				
					</description>
					<author>
						<![CDATA[HP, Citrix, and Intel]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Business IP Telephony Cost Savings are Driving Unified Communications Beyond the Office Walls]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140981?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5140981&amp;c=CORE</link>
					<description>
						<![CDATA[ Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.]]>				
					</description>
					<author>
						<![CDATA[Sprint]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Evolving Branch Office]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140989?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5140989&amp;c=CORE</link>
					<description>
						<![CDATA[ With nearly 90% of companies operating a virtual workplace and large percentages of employees working away from home office or the primary data center, IT must support ever-increasing numbers of remote and virtualized workers. This E-Guide details the security and optimization best practices for various types of branch offices.]]>				
					</description>
					<author>
						<![CDATA[SonicWALL]]>				
					</author>
					<pubDate>
						Fri, 13 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Questions Answered In Implementing Virtual Desktops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140948?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5140948&amp;c=CORE</link>
					<description>
						<![CDATA[ The very same virtualization infrastructure you use for your servers today can be naturally extended to support the hosting of desktops as well. As a result, users gain the flexibility of connecting to a well-managed desktop from virtually any network endpoint. But how do you get there?]]>				
					</description>
					<author>
						<![CDATA[Pano Logic, Inc]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Managing the Amazon Elastic Compute Cloud with CA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141186?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5141186&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139410?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139410&amp;c=CORE</link>
					<description>
						<![CDATA[ Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140385?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5140385&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment.]]>				
					</description>
					<author>
						<![CDATA[VM6 Software]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Distributed IT Infrastructures: Alternative Approaches]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140382?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5140382&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.]]>				
					</description>
					<author>
						<![CDATA[VM6 Software]]>				
					</author>
					<pubDate>
						Tue, 27 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Introduction to Virtualization E-book, Chapter 6: How Virtual Infrastructures Change Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140368?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5140368&amp;c=CORE</link>
					<description>
						<![CDATA[ Protecting the virtual data center doesn&amp;#39;t need to be any more difficult than protecting a physical network. The key is to remain vigilant. In this chapter, you&amp;#39;ll learn how to mitigate potential security risks to your resource pool and virtual machines without over-allocating administration.]]>				
					</description>
					<author>
						<![CDATA[SearchServerVirtualization]]>				
					</author>
					<pubDate>
						Mon, 26 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Get More Virtual: Protecting Microsoft Applications with Dell and VMware vSphere 4]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141046?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5141046&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how to ensure application security and availability in your VMware environment. Discover how to provide quick recovery of applications and how to use automation for server application protection.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Desktop Virtualization with Citrix XenDesktop]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139917?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139917&amp;c=CORE</link>
					<description>
						<![CDATA[ Managing multiple desktops is getting more difficult and more expensive. IT Managers can barely keep up with updates and new OS rollouts, let alone maintain security standards for every PC. And what happens when you need to get a new office up and running quickly? Watch this video to learn how Citrix XenDesktop can help.]]>				
					</description>
					<author>
						<![CDATA[Citrix]]>				
					</author>
					<pubDate>
						Tue, 06 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[i365 EVault Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139788?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139788&amp;c=CORE</link>
					<description>
						<![CDATA[ i365’s EVault Data Protection solutions are powered by the industry’s only fully integrated data protection technology for both physical and virtual environments. Our solutions scale seamlessly as your company grows, accommodating nearly any combination of network components. Our disk-to-disk backups eliminate the hassles of tapes.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Enterprise, Back-Office Applications Propel our Business: An order management system,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139757?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139757&amp;c=CORE</link>
					<description>
						<![CDATA[ With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade.  You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your  business systems.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Network Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139582?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139582&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta offers users the unique ability to connect, protect, and optimize virtual appliances and applications within popular virtualization platforms by offering a complete software-based network operating system that eliminates the hardware dependencies of proprietary networking gear.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Fri, 25 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Microsoft Exchange Server 2007: Performance on VMware vSphere &amp; #153; 4]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139463?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139463&amp;c=CORE</link>
					<description>
						<![CDATA[ Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere&amp;#153; 4 environment.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Mon, 21 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Virtual Desktop Management: Reducing Infrastructure Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139255?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139255&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139077?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139077&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Introduction to CloudController]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138615?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5138615&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn how to design a cloud-based services platform from your virtual infrastructure to improve operational efficiency. Discover a Web-based application that automates virtual configuration, chargeback, provisioning and deployment. Learn how to set-up multi-level user hierarchy to enhance IT security.]]>				
					</description>
					<author>
						<![CDATA[InContinuum Software]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[E-Zine: THE GREEN AND VIRTUAL DATA CENTER - Chapter 4: IT Infrastructure Resource Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138381?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5138381&amp;c=CORE</link>
					<description>
						<![CDATA[ Best practices, people, processes, and procedures combine with technology tools, hardware, software, networks, services, and facilities to enable a virtual data center. The importance of this chapter is to understand how all these elements coupled with existing and emerging technologies can be applied to improve IT service delivery.]]>				
					</description>
					<author>
						<![CDATA[SearchStorage.com]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Together with Microsoft: the unified communications and collaboration solution of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137447?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5137447&amp;c=CORE</link>
					<description>
						<![CDATA[ With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Beyond Backup Ezine: Disaster Recovery Strategies for Branch Offices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141106?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5141106&amp;c=CORE</link>
					<description>
						<![CDATA[ The July/August issue of CIO Decisions Ezine focuses on disaster recovery in remote and branch offices, especially in midmarket organizations. Read this issue to learn some great tips and techniques for increasing your remote workers&apos; ability to bounce back after an unfortunate event.]]>				
					</description>
					<author>
						<![CDATA[Overland Storage]]>				
					</author>
					<pubDate>
						Thu, 09 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VKernel SnapshotMyVM &amp; #45; Document Your Virtual Data Center in Minutes FREE!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137149?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5137149&amp;c=CORE</link>
					<description>
						<![CDATA[ In a dynamic virtual environment where things are constantly changing, your VM documentation efforts become out&amp;#45;of&amp;#45;date as soon as you begin the time&amp;#45;consuming process.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Wed, 08 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VKernel Chargeback &amp; #45; Automated Chargeback Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137147?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5137147&amp;c=CORE</link>
					<description>
						<![CDATA[ Many organizations understand they need cost-visibility or a more formal chargeback process in order to further expand their virtual data centers.  The challenge is where to begin and how to implement an  automated solution.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Wed, 08 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141102?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5141102&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting a Paperless Office]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136311?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5136311&amp;c=CORE</link>
					<description>
						<![CDATA[ Peterson Sullivan PLLC needed a consolidated yet scalable IT infrastructure.  They created just that with VMware software, Dell PowerEdge servers, and Dell EqualLogic storage while enhancing data protection with Auto-Snapshot Manager/VMware Edition software for automated, integrated, and scalable protection of virtual machines.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Backup Optimization Best Practices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135980?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5135980&amp;c=CORE</link>
					<description>
						<![CDATA[ Join Paul Kruschwitz, Director of Enterprise Solutions for Falconstor Software, as he discusses best practices for backup optimization. Learn about the benefits of a virtual tape library (VTL), common problems with backup environments, and the latest Falconstor VTL solutions.]]>				
					</description>
					<author>
						<![CDATA[FalconStor Software]]>				
					</author>
					<pubDate>
						Wed, 20 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Expand Your Reach: Mastering Multi-Modal Survey Research]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135523?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5135523&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether it&apos;s in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Tue, 14 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138203?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5138203&amp;c=CORE</link>
					<description>
						<![CDATA[ Turner Padget Graham &amp; Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, increase storage capacity and implement a new disaster recovery DR/BC strategy. In this case study you&apos;ll learn about their new Dell and VMware solutions.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VKernel Capacity Analyzer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131593?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5131593&amp;c=CORE</link>
					<description>
						<![CDATA[ In a virtual server infrastructure where all resources are shared, optimal performance can only be achieved with an adequate amount of properly allocated resource capacity. Not allocating enough resources can cause critical bottlenecks &amp;#45; leading to performance problems and costly downtime events.]]>				
					</description>
					<author>
						<![CDATA[VKernel]]>				
					</author>
					<pubDate>
						Fri, 09 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Research Management Solutions: Bringing the Benefits of Automation to the Front Office]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134935?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5134935&amp;c=CORE</link>
					<description>
						<![CDATA[ How does a firm or fund manager assess his/her research management
needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Hyper-V and System Center Virtual Machine Manager Cloning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102361?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=102361&amp;c=CORE</link>
					<description>
						<![CDATA[ In this video&amp;#44; learn how to close a Microsoft Hyper&amp;#45;V VM with Systems Center virtual machine manager.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Fri, 12 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[System Center Virtual Machine Monitor with PRO Packs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/102363?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=102363&amp;c=CORE</link>
					<description>
						<![CDATA[ This highly detailed overview explains how to manage the setup of a Virtual Machine Monitor, discussing healthy implementation and problems that can occur.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Fri, 12 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Deduplication Approaches: Solving Today &apos; s Most Common Backup Problems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136438?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5136438&amp;c=CORE</link>
					<description>
						<![CDATA[ This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum&apos;s DXi7500 enterprise disk backup and replication system]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Reducing Backup Volume: Key Ways your Organization can Save]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101158?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=101158&amp;c=CORE</link>
					<description>
						<![CDATA[ This case study explains how Quantum DXi3500 Saves Virtual Iron Time &amp;#38; Money with 95% Reduction in Backup Volume and Saving $12&amp;#44;000 annually on tape media costs.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Thu, 23 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Protection for Virtual Server Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138428?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5138428&amp;c=CORE</link>
					<description>
						<![CDATA[ Today&apos;s data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink&apos;s experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.]]>				
					</description>
					<author>
						<![CDATA[Datalink and NetApp]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138483?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=5138483&amp;c=CORE</link>
					<description>
						<![CDATA[ When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft&amp;reg; Office Outlook&amp;reg; and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics&amp;trade; CRM...]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 18 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Empowerment as a Growth Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98731?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=98731&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies are using technology and other tools to help employees deliver an organization&apos;s best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Office%20Software/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Improved Manageability and Availability Spur Move to Virtualize Desktops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94405?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Office Software&amp;n=94405&amp;c=CORE</link>
					<description>
						<![CDATA[ Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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