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	Virtual Call Center Phone Routers  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[What &apos; s new with Windows Phones]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141174?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141174&amp;c=CORE</link>
					<description>
						<![CDATA[ In this three-part series podcast, hear from an industry expert as he discusses what&apos;s new with Windows Phones.  Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Efficient Mobile Messaging: Why Windows Phones on Exchange Server is the Best Mix for Your  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141175?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141175&amp;c=CORE</link>
					<description>
						<![CDATA[ In this second podcast in a series of three, Augusto Valdez of Microsoft discusses the new mobile messaging features of Exchange 2010.  Specifically, Valdez highlights the ease of implementing mobile messaging with Exchange 2010 and how to secure and manage devices once they are deployed in an organization.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Key Advantages of Leveraging Business Applications through Windows Phones and How to Secure ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141176?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141176&amp;c=CORE</link>
					<description>
						<![CDATA[ In this third podcast in a series of three, Augusto Valdez of Microsoft discusses the application advantages of Windows Mobile.  Specifically, Valdez reviews what makes Windows phones a good platform for developing mobile applications, how to go about gaining access to applications for Windows phones and how to secure applications on mobile phones.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Routers are Dead; Long Live the Router]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141184?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141184&amp;c=CORE</link>
					<description>
						<![CDATA[ Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Windows Phones and Unified Communications: How Windows Phones Combine, Email, Messaging,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141171?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141171&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains why unified communications is essential and why Windows&amp;reg; Phones are ideally suited to serve as the &quot;mobile connection&quot; in a unified communication environment.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Podcast: The End User Experience: The Working End User]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141130?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141130&amp;c=CORE</link>
					<description>
						<![CDATA[ This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.]]>				
					</description>
					<author>
						<![CDATA[Intel Technology Provider]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[The End User Experience: The Working End User]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141093?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141093&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.]]>				
					</description>
					<author>
						<![CDATA[Intel Technology Provider]]>				
					</author>
					<pubDate>
						Wed, 18 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Managing the Amazon Elastic Compute Cloud with CA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141186?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141186&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.]]>				
					</description>
					<author>
						<![CDATA[CA]]>				
					</author>
					<pubDate>
						Fri, 30 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140499?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5140499&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Solutions for Small to Medium Data Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140331?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5140331&amp;c=CORE</link>
					<description>
						<![CDATA[ APC&amp;#174; by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure&amp;#174; HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Revolution on the Network Edge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139784?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139784&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast, discover a new aggregation services router with the equivalent capacity of 160 standard routers. Discover how to leverage this technology to improve performance, reduce bandwidth consumption, reduce expenses and much more.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Vyatta vRouter &amp; vFirewall for XenServer &amp; VMware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139470?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139470&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta&apos;s vRouter &amp; vFirewall technology is optimized to run in virtual environments to manage traffic and enforce policies in the same way that a physical router, firewall, VPN or intrusion prevention device does in a traditional infrastructure. Try out this open source software today.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Security in the Call Center: Verifying Customer Identities without the Inconvenience]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139509?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139509&amp;c=CORE</link>
					<description>
						<![CDATA[ Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.]]>				
					</description>
					<author>
						<![CDATA[RSA, The Security Division of EMC]]>				
					</author>
					<pubDate>
						Fri, 18 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Virtual Desktop Management: Reducing Infrastructure Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139255?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139255&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Thu, 17 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Giving Nurses More Time to Care]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139225?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139225&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.]]>				
					</description>
					<author>
						<![CDATA[LogMeIn, Inc.]]>				
					</author>
					<pubDate>
						Wed, 16 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Redcell &amp; trade; OpsCenter -- Find, Configure, and Monitor your entire data center. FREE TRIAL]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139110?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139110&amp;c=CORE</link>
					<description>
						<![CDATA[ Monitoring and configuring a variety of complex devices (network, systems, storage, security) from multiple vendors is a daily battle that challenges even the most experienced administrators. Today&apos;s virtual and physical environments can only be handled with a centralized management solution.]]>				
					</description>
					<author>
						<![CDATA[Dorado Software]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Leader in On-Demand Call Centers: Five9 Product Overview]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139071?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139071&amp;c=CORE</link>
					<description>
						<![CDATA[ Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Get More Value from Audio Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139009?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139009&amp;c=CORE</link>
					<description>
						<![CDATA[ Listen to this podcast to hear how all-new HiDef Corporate&amp;#153; leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139075?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139075&amp;c=CORE</link>
					<description>
						<![CDATA[ Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.]]>				
					</description>
					<author>
						<![CDATA[Five9]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Improving Employee Productivity with Cisco &amp; #174; Unified Mobility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138561?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5138561&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper will focus on discovering and implementing Cisco&apos;s Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
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					<title>
					<![CDATA[Access Control Lists (ACLs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138560?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5138560&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, we&apos;ll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced &quot;ackels&quot;).]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating the Cisco &amp; #174; Unified Presence Server in Your Unified Communications Network]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138566?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5138566&amp;c=CORE</link>
					<description>
						<![CDATA[ Presence can be defined as the indication, based on user-provided information, on whether co&amp;#45;workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Capturing the Essence of Accounts Payable Automation for SAP &amp; reg;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138365?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5138365&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP&amp;reg; ERP environment and it&apos;s built in workflows.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Thu, 20 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Increase Your Returns Using Event-Based Marketing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137509?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5137509&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Wed, 22 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Together with Microsoft: the unified communications and collaboration solution of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137447?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5137447&amp;c=CORE</link>
					<description>
						<![CDATA[ With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting Data on the Edge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136763?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5136763&amp;c=CORE</link>
					<description>
						<![CDATA[ According to industry statistics, the majority of a typical company&apos;s data doesn&apos;t reside on data center storage -- it lives on the &quot;edge.&quot; The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 08 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Protecting Data on the Edge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141063?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141063&amp;c=CORE</link>
					<description>
						<![CDATA[ In this expert podcast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.]]>				
					</description>
					<author>
						<![CDATA[Zenith Infotech]]>				
					</author>
					<pubDate>
						Wed, 08 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141102?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5141102&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: Protecting Data on the Edge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136974?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5136974&amp;c=CORE</link>
					<description>
						<![CDATA[ According to industry statistics, the majority of a typical company&apos;s data doesn&apos;t reside on data center storage -- it lives on the &quot;edge.&quot; The edge may be desktop PCs, laptops or even smart phones and PDAs. In this transcript, W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vyatta - Open Routing, Firewall, VPN Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136655?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5136655&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How Vulnerable Are Your Cisco IOS Routers?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135761?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5135761&amp;c=CORE</link>
					<description>
						<![CDATA[ It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Wed, 13 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Voice over Internet Protocol (VoIP) Phone Hardening-- Part I]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135470?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5135470&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Integrating IP Address Management for Real-time Data and Services Delivery with Central  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133750?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5133750&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.]]>				
					</description>
					<author>
						<![CDATA[Infoblox]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vyatta System Quick Start Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139479?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139479&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta delivers the features, performance, and reliability of an enterprise-class secure router with the added benefits of flexible deployment options, freedom to integrate applications, and the economic advantages of commodity hardware and components. Read this manual to learn more about the Vyatta system and how easy it is to try it out.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Sun, 22 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Human Machine Interface (HMI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96430?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=96430&amp;c=CORE</link>
					<description>
						<![CDATA[ C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NEMA Electrical Enclosures &amp; Industrial Cabinets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96432?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=96432&amp;c=CORE</link>
					<description>
						<![CDATA[ AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco IP Phone Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133219?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5133219&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains various features (Softkeys) available to the phone while in a call state.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Building a Home Lab Environment for Cisco Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133221?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5133221&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains the need to select Cisco IP Phones&amp;#44; switches&amp;#44; routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Tue, 10 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in the Call Center: A Customer Touch &amp; #45;Point Methodology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132112?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5132112&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer &quot;touch-points&quot; must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[MPLS: What Is It &amp; #63; What Can It Do for Me &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132038?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5132038&amp;c=CORE</link>
					<description>
						<![CDATA[ MPLS is a foundational technology that allows service providers and enterprise architects to offer state&amp;#45;of&amp;#45;the art networking to their customers.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Router Essentials]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100929?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=100929&amp;c=CORE</link>
					<description>
						<![CDATA[ Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Switching Essentials: An Introduction to Network Switching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100936?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=100936&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco&apos;s 2950 switch.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 11 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100297?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=100297&amp;c=CORE</link>
					<description>
						<![CDATA[ The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Wed, 17 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138486?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5138486&amp;c=CORE</link>
					<description>
						<![CDATA[ After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics&amp;reg; CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Fri, 25 Jul 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[North Shore Medical Center Provides Better Support with AMD Processor &amp; #45;based Solutions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139200?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=5139200&amp;c=CORE</link>
					<description>
						<![CDATA[ Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.]]>				
					</description>
					<author>
						<![CDATA[HP, Vmware and AMD]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Virtual%20Call%20Center%20Phone%20Routers/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers &amp; #63;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Improved Manageability and Availability Spur Move to Virtualize Desktops]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94405?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=94405&amp;c=CORE</link>
					<description>
						<![CDATA[ Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Web Lead Evaluation and Scoring Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81879?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Virtual Call Center Phone Routers&amp;n=81879&amp;c=CORE</link>
					<description>
						<![CDATA[ KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Thu, 06 Apr 2006 00:00:00 EDT				
					</pubDate>
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