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	Ways For Medium-Sized Companies To Achieve Customer Service Success  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99286?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=99286&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Real World SOA Stories: How Business and IT Work Together to Build Globally Integrated  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98774?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98774&amp;c=CORE</link>
					<description>
						<![CDATA[ This great collection of case studies from around the world and across a variety of industries shows how clients are achieving success and getting real value from their SOA deployments, regardless of their stage of SOA adoption.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Server Virtualization: Does Server Virtualization Work for Small-to-Medium-sized Companies ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98962?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98962&amp;c=CORE</link>
					<description>
						<![CDATA[ Server virtualization can help heighten security, make restores quicker, improve fault tolerance, and reduce server maintenance costs. This white paper shows you how.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Foundation of Services Operations Transformation: Service Modeling]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99199?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=99199&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how Detailed Service Models have become the blueprints required to build Service-Oriented Operations. Read this white paper to learn the key components and multiple benefits of the service modeling process.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Your Salespeople Will Love]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98728?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98728&amp;c=CORE</link>
					<description>
						<![CDATA[ CRM can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[A CIO &apos; s Playbook for Achieving Software Agility with Scrum]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99050?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=99050&amp;c=CORE</link>
					<description>
						<![CDATA[ The pressures of a truly global economy cause today’s business to increasingly rely on their ability to produce software as a key competitive advantage. This whitepaper is a “playbook” of ideas about implementing Scrum within an enterprise.]]>				
					</description>
					<author>
						<![CDATA[Rally Software Development Corp.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Visibility and Control to Monitor and Measure Project Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98294?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98294&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sat, 12 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Model-Driven Development with UML 2.0, SysML and Beyond]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98281?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98281&amp;c=CORE</link>
					<description>
						<![CDATA[ Rhapsody enables systems engineers and software developers to achieve unparalleled productivity gains over traditional document driven approaches by enabling the user to specify systems and software design graphically, simulate and automatically validate the system as it is being built.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Change and Configuration Management for Enterprises]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98278?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98278&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic Synergy™ is the award-winning tool suite for task-based Change Management and Configuration Management. Synergy provides lifecycle control for your company&apos;s digital assets, enabling you to assess and authorize change requests, from both internal and external sources, using a change control workflow customized to your needs.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Telelogic System Architect for Enterprise Architecture]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98291?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98291&amp;c=CORE</link>
					<description>
						<![CDATA[ Telelogic System Architect enables you to build an Enterprise Architecture - a fully integrated collection of models and documents across four key architecture domains: Business, Information, Systems, and Technology.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Fri, 11 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Datex Corporation &amp; Best Software MAS 500: MAS 500 Enterprise Resource Planning]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98128?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98128&amp;c=CORE</link>
					<description>
						<![CDATA[ The MAS 500 is a powerful solution for Enterprise Resource Planning.  If your company is experiencing increased transaction volume and disjointed business functions, implementing the MAS 500 can streamline efforts and help achieve customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Replicate Sales Success - Clone Your Star Salespeople]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97040?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=97040&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Essential Guide to Effective Requirements Management within the CMMI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97612?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=97612&amp;c=CORE</link>
					<description>
						<![CDATA[ This guide introduces the process improvement model, CMMI, and a summary of its impact on requirements management, it also provides recommendations for implementing the tool support that will help organizations achieve key CMMI levels.]]>				
					</description>
					<author>
						<![CDATA[Telelogic, An IBM Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[4 steps to achieve effective enterprise finance: A revolutionary approach]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97606?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=97606&amp;c=CORE</link>
					<description>
						<![CDATA[ Workday applications’ functionality models the way that businesses operate, with the flexibility to adapt the technology to fit your unique business requirements today, but perhaps more importantly, as they change over time.]]>				
					</description>
					<author>
						<![CDATA[Workday.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Software Management Best Practices for Small and Medium-Sized Businesses (SMBs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97545?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=97545&amp;c=CORE</link>
					<description>
						<![CDATA[ Most SMBs face an ongoing challenge in managing the software that their business people use every day, the key solutions to this software management challenge include technologies such as imaging, virtualization and native installation.]]>				
					</description>
					<author>
						<![CDATA[matrix 42]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Optimizing Web-to-Mainframe Performance of Critical Business Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97640?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=97640&amp;c=CORE</link>
					<description>
						<![CDATA[ Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Remote Support Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96807?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=96807&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 22 May 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI.]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Datanomic Data Migration and System Integration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96086?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=96086&amp;c=CORE</link>
					<description>
						<![CDATA[ Datanomic&apos;s Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.]]>				
					</description>
					<author>
						<![CDATA[Datanomic.]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[OnDemand Professional]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95931?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=95931&amp;c=CORE</link>
					<description>
						<![CDATA[ OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software.]]>				
					</author>
					<pubDate>
						Mon, 21 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Fiserv Helps Automobile Insurance Company Combine Two Legacy Systems to Centralize Claims  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96141?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=96141&amp;c=CORE</link>
					<description>
						<![CDATA[ One of the biggest issues facing Unitrin Specialty a few years ago was the prospect of merging the operations of two existing business units. The two legacy systems were incompatible and supported significantly different processes. Unitrin was very han…]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[EasySpooler]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95250?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=95250&amp;c=CORE</link>
					<description>
						<![CDATA[ ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file.]]>				
					</description>
					<author>
						<![CDATA[ROC  Software]]>				
					</author>
					<pubDate>
						Tue, 25 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Akamai Services for the High Tech Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94494?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94494&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies.]]>				
					</author>
					<pubDate>
						Thu, 06 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Key Considerations When Mobilizing Small or Medium Sized Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94668?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94668&amp;c=CORE</link>
					<description>
						<![CDATA[ Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution, discover ways in which the BlackBerry solution can maximize business and ROI.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Planning for the Unexpected Disaster]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94621?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94621&amp;c=CORE</link>
					<description>
						<![CDATA[ A disaster recovery plan covers the hardware and software required to run critical business applications, the data that your company must maintain, and the steps necessary to maintain workforce continuity from remote locations.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Oracle versus SAP: The Battle for Small and Medium-Sized Businesses (SMBs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94945?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94945&amp;c=CORE</link>
					<description>
						<![CDATA[ Oracle and SAP are both ramping up their efforts to attract small and medium-sized businesses (SMBs) to their enterprise applications. Nucleus Research decided to investigate the success SMBs are having with Oracle and SAP enterprise applications.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Secure Wireless Office Solution for SMBs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94257?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94257&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CUSTOMER DATA INTEGRATION (CDI)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94174?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94174&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives.]]>				
					</description>
					<author>
						<![CDATA[WiPro]]>				
					</author>
					<pubDate>
						Wed, 27 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[LoadPro: Consultative Load Testing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94071?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94071&amp;c=CORE</link>
					<description>
						<![CDATA[ With Keynote’s Loadpro, testing consultants load test your site by generating real-world Internet traffic and help uncover performance problems before they impact your customers and bottom line. Keynote LoadPro uses a sessions per hour model to realistically load test a Web site and provides a more accurate method of simulating realistic traffic.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Going Global: Expand Your Business with IP Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93919?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93919&amp;c=CORE</link>
					<description>
						<![CDATA[ Boggs recently talked to Cisco about how SMBs can use IP communications to successfully conduct business in multiple countries, with or without in-country offices.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Foster Innovation in Your Company, Part Two]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93928?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93928&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Ways to Improve Your Company &apos; s Efficiency]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93922?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93922&amp;c=CORE</link>
					<description>
						<![CDATA[ Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Managing Growth and Cash Flow for Small and Medium-Sized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93940?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93940&amp;c=CORE</link>
					<description>
						<![CDATA[ According to the Small Business Administration, 80 percent of small businesses fail in the first year, sadly, the problem is often cash flow, not lack of sales.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Delivering Customer Value: Innovative Approaches to Maintain Competitive Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93355?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93355&amp;c=CORE</link>
					<description>
						<![CDATA[ Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Value of Integrated Security for Small and Medium-sized Businesses and Enterprise Branch  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93997?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93997&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper focuses on the changing security landscape and the embedded security features of Cisco 800, 1800, 2800, and 3800 Series Integrated Services Routers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Modeling: The Foundation of Services Operations Transformation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93169?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93169&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how Detailed Service Models have become the blueprints required to build Service-Oriented Operations. Read this white paper to learn the key components and multiple benefits of the service modeling process.]]>				
					</description>
					<author>
						<![CDATA[Alcatel Lucent]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence - the Definitive Guide for Mid-size Companies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93497?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93497&amp;c=CORE</link>
					<description>
						<![CDATA[ While many small or medium-size companies have relied on spreadsheet as their primary BI tool, most of them have come to realize that this is a stopgap solution and one that&apos;s apt to lead to data chaos and inconsistent analysis results.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Top Five Security Issues for Small and Medium-Sized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94001?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=94001&amp;c=CORE</link>
					<description>
						<![CDATA[ Small and medium-sized businesses use the Internet and networked applications to reach new customers and serve their existing ones more effectively.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Viral Marketing Simplified: Best Practices for Marketing Your Business to New Customers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93995?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93995&amp;c=CORE</link>
					<description>
						<![CDATA[ Viral marketing, buzz marketing, stealth marketing -- the names vary, but its popularity is undeniable.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: The Essential Guide - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92211?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=92211&amp;c=CORE</link>
					<description>
						<![CDATA[ This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.]]>				
					</description>
					<author>
						<![CDATA[CDC Software - Pivotal CRM]]>				
					</author>
					<pubDate>
						Tue, 11 Dec 2007 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Lawson Enterprise Asset Management (EAM) Software]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89430?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=89430&amp;c=CORE</link>
					<description>
						<![CDATA[ The Lawson M3 Enterprise Asset Management (EAM) software is a best-of-breed maintenance solution that can be easily integrated with your other business operations. It helps you to maximize equipment availability, minimize downtime, increase operational capacity and efficiency and corporate profitability.]]>				
					</description>
					<author>
						<![CDATA[Lawson Software]]>				
					</author>
					<pubDate>
						Mon, 27 Aug 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Akamai Services for the High Tech Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86990?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=86990&amp;c=CORE</link>
					<description>
						<![CDATA[ Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.]]>				
					</description>
					<author>
						<![CDATA[Akamai Technologies]]>				
					</author>
					<pubDate>
						Thu, 08 Mar 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[OnDemand Professional - Documentation, Training, and Support for Rollouts]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/86922?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=86922&amp;c=CORE</link>
					<description>
						<![CDATA[ OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.]]>				
					</description>
					<author>
						<![CDATA[OnDemand Software]]>				
					</author>
					<pubDate>
						Thu, 08 Feb 2007 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[The Financial Edge™: Fund Accounting Software for Nonprofits]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12326?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=12326&amp;c=CORE</link>
					<description>
						<![CDATA[ The Financial Edge™ is an accounting solution that helps nonprofit professionals make smart, strategic decisions, achieve the highest level of fiscal transparency and accountability, and evaluate the performance of every initiative in real-time. Modules include:  accounts payable, account receivable, payroll, cash management, and others.]]>				
					</description>
					<author>
						<![CDATA[Blackbaud, Inc.]]>				
					</author>
					<pubDate>
						Fri, 18 Aug 2006 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Revenue Compliant Enterprise, Part One: Achieving Accurate Revenue Accounting,  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/79399?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=79399&amp;c=CORE</link>
					<description>
						<![CDATA[ Revenue compliance must become a core competency to ensure proper reporting, optimal performance, and mitigate risk. This 2-part series presents critical success factors for achieving a Compliant Enterprise, and outlines key capabilities required to control revenue associated with various business models.]]>				
					</description>
					<author>
						<![CDATA[Softrax Corporation]]>				
					</author>
					<pubDate>
						Wed, 19 Oct 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[ForensiT User Profile Wizard: Domain Migration Tool Saves Time &amp; Money]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/60795?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=60795&amp;c=CORE</link>
					<description>
						<![CDATA[ User Profile Wizard is a workstation migration tool that joins your machine to a domain, &amp; shares your original user profile with your new domain logon so that you can use all your existing data, &amp; keep the same settings that you always had. With User Profile Wizard, you can build a scalable, enterprise solution to migrate thousands of workstations]]>				
					</description>
					<author>
						<![CDATA[ForensiT Limited]]>				
					</author>
					<pubDate>
						Tue, 30 Dec 2003 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[M1 - ERP Software for the Small to Medium Manufacturer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59609?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=59609&amp;c=CORE</link>
					<description>
						<![CDATA[ M1 by B&amp;G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&amp;G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp; Groves]]>				
					</author>
					<pubDate>
						Thu, 02 Oct 2003 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways For Medium-Sized Companies To Achieve Customer Service Success/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Professional Services Automation (PSA) Software: Track Time &amp; Resources]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/24980?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=24980&amp;c=CORE</link>
					<description>
						<![CDATA[ Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.]]>				
					</description>
					<author>
						<![CDATA[OpenAir]]>				
					</author>
					<pubDate>
						Fri, 04 May 2001 00:00:00 EDT				
					</pubDate>
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