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	Ways For Medium-Sized Companies To Achieve Customer Service Success  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[Optimize Your SAP Applications and Maximize Your Return on Investment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140961?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140961&amp;c=CORE</link>
					<description>
						<![CDATA[ Companies do not always know what technologies or processes exist that can help them achieve their desired improvements. Read this paper to learn how Catalyst Logistics Assessment for SAP, makes it easy and affordable to identify specific areas where they can improve.]]>				
					</description>
					<author>
						<![CDATA[CDC Global Services &amp;#45; Catalyst]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[IBM Software Delivery Best Practices eKit : Do More with Less]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140663?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140663&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-Kit is for anyone who wants to deliver effective software, while reducing costs and risks in this challenging economic environment. Our white papers, videos, webcasts, and customer success stories provide guidance and best practices while showing you how Rational solutions help you gain both short- and long-term value.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 04 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[BEX Data Reduction Solutions: Achieve Data Reduction Before the Data Transfer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140261?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140261&amp;c=CORE</link>
					<description>
						<![CDATA[ Syncsort BEX source side data reduction can be used to significantly decrease the amount of data sent to a backup target, reducing network traffic and CPU impact.  Read this solution sheet for details.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Rules of SOA - A Road to a Successful SOA Implementation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135785?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5135785&amp;c=CORE</link>
					<description>
						<![CDATA[ In this session Jeff explores the key characteristics of successful SOA projects. He covers some of the patterns, and anti-patterns, tool sets, and strategies that he himself learned the hard way - through his own trial and error experiences as an architect.]]>				
					</description>
					<author>
						<![CDATA[TheServerSide.com]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Optimizing the Order-to-Cash Process: Managing Documents throughout the Process]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140268?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140268&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.]]>				
					</description>
					<author>
						<![CDATA[Dolphin Corporation]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Case Study: Welch’s &amp; reg; Improves its Warehouse and Inventory Management Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140134?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140134&amp;c=CORE</link>
					<description>
						<![CDATA[ Welch&apos;s selected the TAKE Supply Chain Gemini&amp;trade; for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Thu, 15 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140083?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140083&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will give you an overview of how one company&apos;s business soared after applying AP processing to their company improved business.]]>				
					</description>
					<author>
						<![CDATA[ReadSoft]]>				
					</author>
					<pubDate>
						Tue, 13 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Achieve 100% Electronic AR Invoicing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139814?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5139814&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Mon, 05 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Winning in Today &apos; s Environment: Six Imperatives for the Chief Sales Officer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140244?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140244&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the Oracle CRM White Paper, &quot;Winning in Today&apos;s Environment: Six Imperatives for the Chief Sales Officer,&quot; to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Thu, 01 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Delivering Identity Management Results in 30 Days]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139654?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5139654&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Tue, 29 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Customer perspectives on the benefits of a collaborative process to deliver software quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139112?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5139112&amp;c=CORE</link>
					<description>
						<![CDATA[ This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Fri, 11 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Global Small or Medium-Sized Business (SMB)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138164?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5138164&amp;c=CORE</link>
					<description>
						<![CDATA[ Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco&amp;reg; about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc.]]>				
					</author>
					<pubDate>
						Fri, 14 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[7 Ways to Make Your Data Center Infrastructure More Efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138421?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5138421&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper outlines some of the top ways that organizations can achieve great efficiencies in their environments and drive benefits ranging from steep capital savings to streamlined operations. It also illustrates how Datalink customers have implemented these methods in their architectures.]]>				
					</description>
					<author>
						<![CDATA[Datalink and NetApp]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Business Together with Microsoft: the unified communications and collaboration solution of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137447?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5137447&amp;c=CORE</link>
					<description>
						<![CDATA[ With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Mon, 20 Jul 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Securing the Flow of Information: Software as a Service and Your Confidential Data]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137390?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5137390&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity.]]>				
					</description>
					<author>
						<![CDATA[Esker Inc.]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Creating and managing value-driven product portfolios]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137570?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5137570&amp;c=CORE</link>
					<description>
						<![CDATA[ The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 23 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Expanding BI &apos; s role by including Predictive Analytics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136792?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136792&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[How Your Medium-Size Business Can Join the Business Intelligence (BI) Revolution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136764?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136764&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast discusses the latest advances in business intelligence solutions for medium-sized businesses. Watch this webcast to learn how your mid-sized company can make the most out of BI.]]>				
					</description>
					<author>
						<![CDATA[Birst]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM and Social Networking: Engaging the Social Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139163?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5139163&amp;c=CORE</link>
					<description>
						<![CDATA[ As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Top 3 Reasons CRM Initiatives (Still) Fail &amp; #45; And How To Avoid Them]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136432?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136432&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Achieving Sustained Growth through Operational Excellence]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140502?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140502&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a &quot;single source of truth&quot; where senior executives have shared visibility into all parts of the organization, enabling management by facts.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Growth And Complexity: The Challenges Ahead For Midsize Manufacturers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136273?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136273&amp;c=CORE</link>
					<description>
						<![CDATA[ This is the first in a series of six reports addressing the opportunities and challenges faced by midsize manufacturers.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Collaboration Advantage: Customer-Focused Partnerships In A Global Market]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136319?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136319&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices of the Best-Run Sales Organizations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136333?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136333&amp;c=CORE</link>
					<description>
						<![CDATA[ Leadership teams in today&apos;s strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Mon, 01 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[THINKStrategies - On-Demand Business Intelligence Solutions: A New Way to Achieve Your  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135650?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5135650&amp;c=CORE</link>
					<description>
						<![CDATA[ The macro-market trends of Globalization and eCommerce are making it more important than ever for corporate executives and end users to access critical information to make effective business decisions. This paper will examine how a new generation of SaaS-based BI solutions is responding to the escalating challenges facing companies of all sizes.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Thu, 07 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SearchCIO.com eBook: Unlock Outsourcing Potential and Change]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140563?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140563&amp;c=CORE</link>
					<description>
						<![CDATA[ The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here&apos;s a step-by-step plan for optimizing savings.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Mon, 04 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138913?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5138913&amp;c=CORE</link>
					<description>
						<![CDATA[ The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Sat, 02 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Creating and managing value-driven product portfolios - Improving product portfolio  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136089?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136089&amp;c=CORE</link>
					<description>
						<![CDATA[ The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138337?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5138337&amp;c=CORE</link>
					<description>
						<![CDATA[ This new case study explores how Citrix&amp;reg; GoToMeeting&amp;reg; Corporate with GoToWebinar&amp;reg; has transformed Business Fitness&apos;s sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online]]>				
					</author>
					<pubDate>
						Mon, 23 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Giving Trade Companies a Fast Start]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140507?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140507&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Tue, 10 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133574?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5133574&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy.  This guide provides insight to help you take a more customer-centric view of your business.]]>				
					</description>
					<author>
						<![CDATA[Pivotal CRM, a CDC Software solution]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Automated testing ROI: fact or fiction? A customer &apos; s perspective: What real QA  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133394?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5133394&amp;c=CORE</link>
					<description>
						<![CDATA[ The white paper explores the fundamentals of automated software testing, explains how such an endeavor is actually an investment for a company, and details how a company can get a return on their investment.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Analytics Partners - Delivering Faster and More Strategic BI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132916?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5132916&amp;c=CORE</link>
					<description>
						<![CDATA[ Analytics Partners choosed to work exclusively with Oracle because of the strength and superiority of its product line&amp;#44; as well as confidence in Oracle&amp;#39;s commitment to the emerging and mid&amp;#45;market as well as to its channel partners.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 28 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Operational Excellence: Enabling Sustained Growth Spotlight on the Americas]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132061?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5132061&amp;c=CORE</link>
					<description>
						<![CDATA[ Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms&amp;#44; it is a discipline that drives corporate strategy.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices in Complex Equipment Manufacturing &amp; #44; Sales &amp; #44; and Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132054?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5132054&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper gives a brief overview of the SAP&amp;#174; solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior&amp;#45;value products and services against low&amp;#45;cost global providers.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 23 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Value-driven product management: Six keys to product success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136105?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136105&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135593?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5135593&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper makes the case for using predictive analytics as a catalyst for a company&apos;s growth.  It includes best practices from several global companies including: Cablecom, Royal &amp; Sun  Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.]]>				
					</description>
					<author>
						<![CDATA[SPSS Inc. Worldwide Headquarters]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Ten Ways SMBs Can Get More from Their IT Budgets]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136127?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136127&amp;c=CORE</link>
					<description>
						<![CDATA[ Virtualization technology presents a number of opportunities for driving capital and operational efficiency for SMBs. Read this brief paper to learn ten cost-saving strategies.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Wed, 31 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Management Excellence: Leveraging Technology and Techniques]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140072?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140072&amp;c=CORE</link>
					<description>
						<![CDATA[ One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Nov 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Differentiating With Technical Support, a JBoss Customer Support Study]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136200?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5136200&amp;c=CORE</link>
					<description>
						<![CDATA[ Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139049?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5139049&amp;c=CORE</link>
					<description>
						<![CDATA[ Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Mon, 21 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Sales Productivity: An Opportunity for Sales and IT Leadership]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138215?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5138215&amp;c=CORE</link>
					<description>
						<![CDATA[ The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140398?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5140398&amp;c=CORE</link>
					<description>
						<![CDATA[ The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.]]>				
					</description>
					<author>
						<![CDATA[SAP AG]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91608?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=91608&amp;c=CORE</link>
					<description>
						<![CDATA[ Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM Your Salespeople Will Love]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98728?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=98728&amp;c=CORE</link>
					<description>
						<![CDATA[ Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Worst Practices in BI: Why Business Intelligence (BI) Applications Succeed Where BI Tools Fail]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89425?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=89425&amp;c=CORE</link>
					<description>
						<![CDATA[ Tthis paper provides insight into the top-four worst practices for BI. It also provides guidance on how to avoid and/or overcome worst practices in order to tap into the true power of BI. By reading this paper, you will have a solid understanding of how to avoid BI failure and achieve success with your BI initiatives.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Microsoft Dynamics RoleTailored Business Productivity: &quot; Software Designed for Your People &quot;]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138225?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=5138225&amp;c=CORE</link>
					<description>
						<![CDATA[ By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it&apos;s reflected in this software.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Thu, 01 Mar 2007 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[6 Steps to Enterprise Resource Planning Implementation Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93155?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Ways For Medium-Sized Companies To Achieve Customer Service Success&amp;n=93155&amp;c=CORE</link>
					<description>
						<![CDATA[ Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Ways%20For%20Medium-Sized%20Companies%20To%20Achieve%20Customer%20Service%20Success/ds,CORE/oe,utf8/rss.xml						
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