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	What Are The Seven Deadly Sins Of Customer Service  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2009<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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					<title>
					<![CDATA[7 Ways to Deal with Data Growth from a Cost Standpoint]]>				
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					<description>
						<![CDATA[ Is data growth causing higher costs for data storage and backup in your organization? If the answer is yes, then you&apos;ll want to read this white paper that features seven ways to deal with data growth from a cost perspective.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 23 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[eGuide: 7 Security Questions to Ask Your SaaS Provider]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141078?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5141078&amp;c=CORE</link>
					<description>
						<![CDATA[ Outsourcing an application means your organization relinquishes some control. In this article Heather Clancy will offer seven questions that you should resolve with your provider before investing in SaaS.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Tue, 17 Nov 2009 00:00:00 EST				
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					<title>
					<![CDATA[Virtualization Challenges Are Highlighted by User Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140999?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140999&amp;c=CORE</link>
					<description>
						<![CDATA[ To understand the impact of server virtualization, Syncsort commissioned Ziff Davis Media to conduct a survey around end-user experiences with migrating physical servers to virtual machines (referred to as P2V migration).  Read the results here.]]>				
					</description>
					<author>
						<![CDATA[Syncsort]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Seven Proven Strategies to Succeed in Reverse Logistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141020?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5141020&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast you&apos;ll learn about the seven best practice strategies that your company needs to transform your reverse logistics into a value-added process. You will also gain a fresh perspective on developing the practices and methods needed to recapture value from returned items, protecting your brand’s integrity, and more!]]>				
					</description>
					<author>
						<![CDATA[TAKE Supply Chain]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Choosing Your Virtualization Hardware Vendor: Seven Keys to Ensuring Success with Your  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141050?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5141050&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines seven key questions you should ask yourself when choosing the prime hardware vendor for your virtualization solutions.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Future of Authentication for Online Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140617?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140617&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.]]>				
					</description>
					<author>
						<![CDATA[SafeNet, Inc.]]>				
					</author>
					<pubDate>
						Mon, 02 Nov 2009 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Hitachi Consulting Sees Its Way to Application Control with Blue Coat]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140293?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140293&amp;c=CORE</link>
					<description>
						<![CDATA[ With two data centers serving 24 offices in the U.S., Europe and India, Hitachi Consulting required a solution that could provide visibility into the applications running on the network while selectively accelerating business critical ones. Read on to learn about the solution they found.]]>				
					</description>
					<author>
						<![CDATA[Blue Coat]]>				
					</author>
					<pubDate>
						Thu, 22 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Habits of Highly Successful Surveys]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140235?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140235&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper &apos;The Customer Satisfaction Survey&apos; to learn how to understand the major customer experience metrics and more!]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Customer Experience IQ Report]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140236?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140237?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140237&amp;c=CORE</link>
					<description>
						<![CDATA[ In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.]]>				
					</description>
					<author>
						<![CDATA[Vovici]]>				
					</author>
					<pubDate>
						Tue, 20 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Seven Best Practices for Managing Software Intellectual Property in an Open Source World]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139946?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139946&amp;c=CORE</link>
					<description>
						<![CDATA[ Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software. This report describes a set of seven best practices whose objective is to encourage development based on component re-use and software assembly.]]>				
					</description>
					<author>
						<![CDATA[Black Duck Software]]>				
					</author>
					<pubDate>
						Wed, 07 Oct 2009 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Full Price Tag of Your Email Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139502?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139502&amp;c=CORE</link>
					<description>
						<![CDATA[ Understanding how much your current email system costs, and how that all adds up, is the key to making changes and to providing a better service for your users. This paper will list and discuss what your email infrastructure is really costing you.]]>				
					</description>
					<author>
						<![CDATA[Iron Mountain Digital]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Steps Data Architects Should Take to Improve Developer and DBA Collaboration for an Easier  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139008?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139008&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will take a look at some of the problems that project data and process architects face in working with other IT roles as well as seven easy and inexpensive steps they can take to ensure a collaborative team environment.]]>				
					</description>
					<author>
						<![CDATA[Embarcadero Technologies, Inc.]]>				
					</author>
					<pubDate>
						Thu, 10 Sep 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Green IT Matters at Wipro LTD]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140285?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140285&amp;c=CORE</link>
					<description>
						<![CDATA[ In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro&apos;s quest to become a true ecologically sustainable company.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Seven Simple Steps that Slash the IT Audit Burden: Maximizing Your Efficiency Gains from  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138511?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5138511&amp;c=CORE</link>
					<description>
						<![CDATA[ Although IT audits are inevitable--and increasing--they no longer have to be expensive. Auditing systems and system management technologies have matured. Now key control and validation processes can be integrated, streamlined, and automated. You can increase timeliness and accuracy of audit data while reducing IT audit effort, disruption, and cost.]]>				
					</description>
					<author>
						<![CDATA[McAfee, Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Video Surveillance Economics: The New Picture of Quality and Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138393?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5138393&amp;c=CORE</link>
					<description>
						<![CDATA[ As the world becomes increasingly security conscious, municipalities, institutions and enterprises of all sizes are discovering that there&apos;s safety in sight. Real-time video surveillance systems are proving to be one of the most effective methods of addressing a wide range of security challenges in both the public and the private sectors.]]>				
					</description>
					<author>
						<![CDATA[Motorola, Inc.]]>				
					</author>
					<pubDate>
						Fri, 21 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Case Study: Sin Chew Daily Protects Its Network with Panda GateDefender Performa]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139320?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139320&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study you’ll learn how Sin Chew Daily, the most widely-read Chinese-language daily&apos;newspaper in Malaysia, bolstered their perimeter defense by implementing Panda GateDefender software.]]>				
					</description>
					<author>
						<![CDATA[Panda Security]]>				
					</author>
					<pubDate>
						Tue, 11 Aug 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Sybase IQ 15: More Flexibility to Adapt and Grow]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138595?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5138595&amp;c=CORE</link>
					<description>
						<![CDATA[ Please join Bill Jacobs, Director of Technical Marketing, Sybase IQ, in this webcast about the first of seven topic areas – as he discusses the new features added to Sybase IQ 15 that enhance the flexibility of Sybase IQ 15 for analytics, reporting and business intelligence applications.]]>				
					</description>
					<author>
						<![CDATA[Sybase, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The ROI of Data Governance: Seven Ways Your Data Governance Program Can Help You Save Money]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137607?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5137607&amp;c=CORE</link>
					<description>
						<![CDATA[ The following paper outlines seven ways that data governance programs can help manage costs and presents a mechanism for quantifying the return on investment (ROI) for these contributions.]]>				
					</description>
					<author>
						<![CDATA[DataFlux Corporation]]>				
					</author>
					<pubDate>
						Fri, 24 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Requirements for Balancing Control and Agility in the Virtual Environment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136675?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5136675&amp;c=CORE</link>
					<description>
						<![CDATA[ Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Ways ITIL Can Help You in an Economic Downturn]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136633?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5136633&amp;c=CORE</link>
					<description>
						<![CDATA[ IT Infrastructure Library&amp;#174; (ITIL&amp;#174;) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Video White Paper: Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136508?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5136508&amp;c=CORE</link>
					<description>
						<![CDATA[ The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That&apos;s why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[CRM and Social Networking: Engaging the Social Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139163?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139163&amp;c=CORE</link>
					<description>
						<![CDATA[ As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Tue, 09 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Addressing &amp; quot;The Unlucky Seven &amp; quot; - Security and Compliance Issues That Matter  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135130?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5135130&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar will go through the most critical challenges faced by mid-market companies, and illustrate how collecting and analyzing event data across the enterprise can address those challenges in the context of budget and staff constraints.]]>				
					</description>
					<author>
						<![CDATA[ArcSight, Inc.]]>				
					</author>
					<pubDate>
						Tue, 19 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Initial Investment Payback Analysis: Dell PowerEdge R710 solution with VMware ESX vs. Dell  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139542?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139542&amp;c=CORE</link>
					<description>
						<![CDATA[ In this report, we estimate both the number of older solutions each Dell PowerEdge R710 solution can replace and the payback period for replacing those older solutions.  One key finding discovered is that each Dell PowerEdge R710 solution with VMware ESX can replace seven Dell PowerEdge 2850 solutions, and could yield a payback in under 18 months.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 01 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Practical Steps for Federal Cyber Security and FISMA Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139860?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139860&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides seven practical steps any information security organization can take to improve information system security and achieve compliance with relevant regulations, standards and internal security and operational policy.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 27 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[eBook: A Holistic Approach to Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140601?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140601&amp;c=CORE</link>
					<description>
						<![CDATA[ In this eBook the SearchCIO.com team discusses how Data Protection encompasses a host of technologies, business processes and best practices. Government regulations threaten dire consequences for noncompliance, and compromised data quickly becomes a public relations and customer retention issue.]]>				
					</description>
					<author>
						<![CDATA[SearchCIO.com]]>				
					</author>
					<pubDate>
						Wed, 22 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Helping AIC Cut Daily Backup Window While Saving Money &amp; Staff Time]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134710?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5134710&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum&apos;s DXi&amp;trade;5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.]]>				
					</description>
					<author>
						<![CDATA[Quantum Corporation]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Avoiding 7 Common Mistakes of IT Security Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140271?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140271&amp;c=CORE</link>
					<description>
						<![CDATA[ This guide describes seven typical mistakes of IT security compliance and how you can use these lessons to help your organization achieve its compliance goals.]]>				
					</description>
					<author>
						<![CDATA[Qualys, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven steps to achieving better requirements engineering in your organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136096?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5136096&amp;c=CORE</link>
					<description>
						<![CDATA[ Requirements engineering is about more than just analyzing documenting requirements. It is an important and multifaceted part of systems engineering that broadens the product development process. Companies that successfully introduce a new requirements engineering process don&apos;t just change their process and technology; they change their thinking.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Tue, 31 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best of Breed Virtualization Scenarios and Hyper-V Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134441?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5134441&amp;c=CORE</link>
					<description>
						<![CDATA[ In this videocast, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Presentation Transcript: Best of Breed Virtualization Scenarios and Hyper-V Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134517?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5134517&amp;c=CORE</link>
					<description>
						<![CDATA[ In this transcript, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast: Best of Breed Virtualization Scenarios and Hyper-V Features]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134443?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5134443&amp;c=CORE</link>
					<description>
						<![CDATA[ In this podcast, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Dell and Microsoft]]>				
					</author>
					<pubDate>
						Fri, 20 Mar 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Initial Investment Payback Analysis: Dell PowerEdge R710 solution with Hyper-V vs. HP  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139541?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139541&amp;c=CORE</link>
					<description>
						<![CDATA[ In this report, we estimate both the number of older solutions each Dell PowerEdge R710 solution can replace and the payback period for replacing those older solutions. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Sun, 01 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Embracing the Cloud: Top Seven Imperatives for an Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136584?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5136584&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.]]>				
					</description>
					<author>
						<![CDATA[Wipro Technologies]]>				
					</author>
					<pubDate>
						Sun, 01 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Energy Efficient Data Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133619?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5133619&amp;c=CORE</link>
					<description>
						<![CDATA[ Learn how aGreen Data Center can improve your company&apos;s bottom line today.]]>				
					</description>
					<author>
						<![CDATA[APC]]>				
					</author>
					<pubDate>
						Tue, 24 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Ways to Reduce IT Costs with Master Data Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133544?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5133544&amp;c=CORE</link>
					<description>
						<![CDATA[ Faced with budget cuts In today&apos;s economic environment, how can IT maintain service levels and continue to provide value to business? Smart IT decision-makers are investing in master data management.]]>				
					</description>
					<author>
						<![CDATA[Siperian, Inc.]]>				
					</author>
					<pubDate>
						Fri, 20 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Programmable Logic Controller Product Lines (PLCs)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96433?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=96433&amp;c=CORE</link>
					<description>
						<![CDATA[ Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.]]>				
					</description>
					<author>
						<![CDATA[AutomationDirect]]>				
					</author>
					<pubDate>
						Fri, 13 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seven Tips for Profiting from Lean Times with CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5132114?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5132114&amp;c=CORE</link>
					<description>
						<![CDATA[ With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Mon, 26 Jan 2009 00:00:00 EST				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5134920?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5134920&amp;c=CORE</link>
					<description>
						<![CDATA[ This document examines the current state of Order Management Systems  (OMS) portfolio management capabilities, identifies major challenges and &quot;pain points&quot; that firms encounter, and outlines seven system attributes needed to overcome them.]]>				
					</description>
					<author>
						<![CDATA[Advent Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 05 Jan 2009 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Seven Ways To Lower Storage TCO]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5133804?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5133804&amp;c=CORE</link>
					<description>
						<![CDATA[ Organizations of all types and sizes are under pressure to boost efficiency, cut costs and reduce power consumption. Compellent Storage Center - a highly integrated, feature-rich data storage solution- was designed to lower data storage TCO. Read this white paper for more details on how Compellant can save save your company millions of dollars.]]>				
					</description>
					<author>
						<![CDATA[Compellent]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2009 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Practical Steps to Achieve and Maintain NERC Compliance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137754?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5137754&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes seven practical steps information security professionals can take to integrate controls into IT production operations, to simultaneously achieve NERC compliance goals, and also IT operational and security goals.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Mon, 08 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Getting Control of Electronic Discovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140683?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5140683&amp;c=CORE</link>
					<description>
						<![CDATA[ This ESG analyst paper discusses the challenges posed by electronic discovery processes, current methods of dealing with these issues, and the potential cost savings that companies could achieve if they choose to invest in technology to help expedite the entire operation.]]>				
					</description>
					<author>
						<![CDATA[FTI Technology]]>				
					</author>
					<pubDate>
						Mon, 01 Dec 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[Case Study: Snapfish Builds a Massive, High-Performing, Scalable Storage Infrastructure  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139249?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=5139249&amp;c=CORE</link>
					<description>
						<![CDATA[ Because their previous storage infrastructure was not able to meet their existing and future needs, Snapfish was looking for a storage solution that would offer extreme scalability and improve performance, storage management and flexibility.  This case study details how they solved this issue.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 19 Nov 2008 00:00:00 EST				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[E-Discovery: Thriving in the Information Explosion and Recent Economic Times]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101021?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=101021&amp;c=CORE</link>
					<description>
						<![CDATA[ Join us for an informative discussion about how to not only survive these challenging times, but to use information management to thrive during them.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Wed, 29 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Moving to Disk &amp; #45;based Backup &amp; #63; Seven Key Questions to Ask]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95790?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=95790&amp;c=CORE</link>
					<description>
						<![CDATA[ Backing up to disk instead of tape eliminates the hassles of tape&amp;#44; provides faster backups and restores&amp;#44; improves security and streamlines operations. Learn about the 7 critical questions to ask when considering a move to disk&amp;#45;based backup.]]>				
					</description>
					<author>
						<![CDATA[ExaGrid Systems, Inc.]]>				
					</author>
					<pubDate>
						Mon, 20 Oct 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Practical Steps to Mitigate Virtualization Security Risks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95758?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=95758&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this whitepaper to learn seven practical steps that IT organizations can take to mitigate the unique security challenges of virtualization. While some are directed specifically at virtualized environments&amp;#44; many of these steps are best practices.]]>				
					</description>
					<author>
						<![CDATA[Tripwire, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Is a Data Warehouse the Only Option for Business Intelligence?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91607?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=91607&amp;c=CORE</link>
					<description>
						<![CDATA[ While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Global Solution Perspective]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89238?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=89238&amp;c=CORE</link>
					<description>
						<![CDATA[ This research, executed by Info-Tech Research Group and KnowledgeStorm, is designed to answer 3 questions: 
-	To what extent does technology have a transformative effect – and in what areas? 
-	How effective is the IT function at translating technology into business benefits? 
-	What is the current status of IT solutions around the globe?]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 May 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,What%20Are%20The%20Seven%20Deadly%20Sins%20Of%20Customer%20Service/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[The OSI Model: Understanding the Seven Layers of Computer Networks]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100918?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=What Are The Seven Deadly Sins Of Customer Service&amp;n=100918&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking.]]>				
					</description>
					<author>
						<![CDATA[Global Knowledge]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
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