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					<![CDATA[Parature Customer Service™ Software]]>				
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						<![CDATA[ Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.]]>				
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						<![CDATA[Parature Inc.]]>				
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						Wed, 03 Sep 2008 00:00:00 EDT				
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					<![CDATA[Cisco Unified CRM Connector 3.0.]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/99388?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=99388&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.]]>				
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					<author>
						<![CDATA[Cisco Systems, Inc]]>				
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					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
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					<![CDATA[On Demand Remote Desktop Support Trial]]>				
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					<description>
						<![CDATA[ Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.]]>				
					</description>
					<author>
						<![CDATA[NTR Global]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Thriving in an Economic Downturn]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/99400?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=99400&amp;c=CORE</link>
					<description>
						<![CDATA[ This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99577?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=99577&amp;c=CORE</link>
					<description>
						<![CDATA[ To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting &amp; Parature Customer Service™ software offered just the right combination of capabilities.]]>				
					</description>
					<author>
						<![CDATA[Parature Inc.]]>				
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					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer  ...]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/99578?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=99578&amp;c=CORE</link>
					<description>
						<![CDATA[ Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster.]]>				
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					<author>
						<![CDATA[Parature Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[5 Ways to Improve Customer Service in a Down Economy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98724?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=98724&amp;c=CORE</link>
					<description>
						<![CDATA[ In today&apos;s difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.]]>				
					</description>
					<author>
						<![CDATA[OpenSpan]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<![CDATA[How to Calculate the ROI of Remote Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98143?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=98143&amp;c=CORE</link>
					<description>
						<![CDATA[ Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Increase First Contact Resolution: The Key to Superior Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98146?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=98146&amp;c=CORE</link>
					<description>
						<![CDATA[ John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Bowen &amp; Groves Honored in Fifth Annual International Business Awards(SM)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98482?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=98482&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves the developer of M1 by B&amp;G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Bowen &amp; Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98483?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=98483&amp;c=CORE</link>
					<description>
						<![CDATA[ Bowen &amp; Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS &amp; the EMEA Region” in 2008.]]>				
					</description>
					<author>
						<![CDATA[Bowen &amp;  Groves]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Datex Customer Service Solutions: Let Our Team of Experts Work for You]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98125?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=98125&amp;c=CORE</link>
					<description>
						<![CDATA[ For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions.]]>				
					</description>
					<author>
						<![CDATA[Datex Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96997?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96997&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[Supply Chain Management in Kraft]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97764?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=97764&amp;c=CORE</link>
					<description>
						<![CDATA[ In order to maintain its market leadership, Kraft Food&apos;s products should reach their destinations faster and faster, but in the most effective way.]]>				
					</description>
					<author>
						<![CDATA[BOARD]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Extraordinary Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96996?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96996&amp;c=CORE</link>
					<description>
						<![CDATA[ Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
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					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Remote Support Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96807?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96807&amp;c=CORE</link>
					<description>
						<![CDATA[ GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 22 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ExtraView IT HelpDesk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95023?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=95023&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Tue, 20 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[ImageMC++]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96355?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96355&amp;c=CORE</link>
					<description>
						<![CDATA[ ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.]]>				
					</description>
					<author>
						<![CDATA[Viking Software Solutions.]]>				
					</author>
					<pubDate>
						Mon, 05 May 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Oracle Customer Services Resource Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96011?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=96011&amp;c=CORE</link>
					<description>
						<![CDATA[ This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you&apos;re at in the upgrade process.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95314?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=95314&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers&apos; needs and allow them to control the interaction.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Support solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95018?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=95018&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation.]]>				
					</author>
					<pubDate>
						Wed, 19 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94836?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=94836&amp;c=CORE</link>
					<description>
						<![CDATA[ To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94873?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=94873&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explains how to excel at customer service using the best tools for the task.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[World-Class Customer Care: Dr. Janelle Barlow, Author of &quot; Branded Customer Service &quot; , and ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94573?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=94573&amp;c=CORE</link>
					<description>
						<![CDATA[ Dr. Janelle Barlow of &quot;Branded Customer Service: The New Competitive Edge&quot;, shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Take Your Customer Service to the Next Level: Are you providing your customers with a  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94575?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=94575&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=93932&amp;c=CORE</link>
					<description>
						<![CDATA[ Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Eight Strategies for First Rate Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93920?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=93920&amp;c=CORE</link>
					<description>
						<![CDATA[ In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[How to Provide World-Class Customer Service in Small and Midsized Businesses]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93930?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=93930&amp;c=CORE</link>
					<description>
						<![CDATA[ Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 22 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET Solution Trial Version .NET Help Desk]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91491?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=91491&amp;c=CORE</link>
					<description>
						<![CDATA[ We&apos;re sure that you&apos;ll want to see and feel the HelpConnection.NET solution for yourself, even before you request a free trial version. So, we have prepared an online demo for you to try out. So go for it, test all you want!]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Mon, 01 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Web-based Support Tools to Improve Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89671?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=89671&amp;c=CORE</link>
					<description>
						<![CDATA[ The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Fri, 01 Jun 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Mobilizing Your Workforce - The Powerful Differentiator - Including Information from &quot; The  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82906?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=82906&amp;c=CORE</link>
					<description>
						<![CDATA[ According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82907?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=82907&amp;c=CORE</link>
					<description>
						<![CDATA[ The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today&apos;s economic environment.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 May 2006 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Supportindustry.com 2006 Service and Support Metrics Survey]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/82021?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=82021&amp;c=CORE</link>
					<description>
						<![CDATA[ In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries.  The data gathered provides valuable insight into a range of issues and challenges important to service and support executives.  Read our fourth annual report covering trends in service and support.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Mar 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77212?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=77212&amp;c=CORE</link>
					<description>
						<![CDATA[ The IT Equipment Service market is riddled with complexity, plagued by competition &amp; challenged by shrinking margins.  This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition &amp; shrinking profit margins in the IT Services Industry]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/76846?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=76846&amp;c=CORE</link>
					<description>
						<![CDATA[ Executives at First American realized that they were spending an enormous amount of time &amp; money maintaining help desk software that didn&apos;t meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns &amp; save over $2 million in upgrades &amp; hardware costs, &amp; $500,000 annually on maintenance costs.]]>				
					</description>
					<author>
						<![CDATA[TechExcel, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Aug 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[2005 Trends &amp; Directions in Web-Based Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/75841?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=75841&amp;c=CORE</link>
					<description>
						<![CDATA[ While there&apos;s a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Wed, 01 Jun 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,Workbrain Customer Service/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IT HelpDesk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72166?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=72166&amp;c=CORE</link>
					<description>
						<![CDATA[ ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Customer Support Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72165?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=72165&amp;c=CORE</link>
					<description>
						<![CDATA[ As a leading software customer support solution for small companies to the world&apos;s largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.]]>				
					</description>
					<author>
						<![CDATA[Extraview Corporation]]>				
					</author>
					<pubDate>
						Fri, 21 Jan 2005 00:00:00 EST				
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					<title>
					<![CDATA[Workforce Optimization: Combining People, Processes and Technologies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/69404?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=69404&amp;c=CORE</link>
					<description>
						<![CDATA[ While delighting customers is of the highest priority for customer service-driven businesses, it&apos;s not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sun, 01 Aug 2004 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/63293?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=Workbrain Customer Service&amp;n=63293&amp;c=CORE</link>
					<description>
						<![CDATA[ The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Jan 2004 00:00:00 EST				
					</pubDate>
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