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	articles on world class customer service wisdom  - KnowledgeStorm
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	KnowledgeStorm
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					<title>
					<![CDATA[Beijing 2008 delivered - Ready for the next stops!]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141298?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5141298&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this video to learn some of the steps Atos Origin took to make sure the Beijing 2208 Olympic Games were successful  and learn some of the steps they are taking for future Olympic Games, including Vancouver 2010 and London 2012.]]>				
					</description>
					<author>
						<![CDATA[Atos Origin]]>				
					</author>
					<pubDate>
						Tue, 24 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[SQL Server 2008 Upgrade Series: Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141210?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5141210&amp;c=CORE</link>
					<description>
						<![CDATA[ This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[SQL Server 2008 Upgrade Series: Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141220?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5141220&amp;c=CORE</link>
					<description>
						<![CDATA[ If you&apos;re a small or mid-sized business thinking about virtualization, particularly in the world of Microsoft, it makes sense to upgrade your database servers as well. This article explains why to upgrade and provides several
examples of companies that have successfully made the move.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Fri, 20 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Remote Office Backup and Rapid Recovery Solutions… on a budget]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140763?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140763&amp;c=CORE</link>
					<description>
						<![CDATA[ Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees.]]>				
					</description>
					<author>
						<![CDATA[Double-Take Software]]>				
					</author>
					<pubDate>
						Thu, 19 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[EVault SaaS - World-class online backup service offerings packaged to fit your business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141029?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5141029&amp;c=CORE</link>
					<description>
						<![CDATA[ EVault SaaS is our automated online backup and recovery offering that provides secure, reliable, efficient protection of your organization’s critical data, directly through the Internet. With EVault SaaS, you get a world-class data protection infrastructure that lets you safeguard your data without additional capital or IT expenses.]]>				
					</description>
					<author>
						<![CDATA[i365, A Seagate Company]]>				
					</author>
					<pubDate>
						Mon, 16 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Extending Video Beyond The Boardroom]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140924?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140924&amp;c=CORE</link>
					<description>
						<![CDATA[ The enterprise personal video conferencing market is forecast to grow more than 50% per year, driven by adoption of Unified Communications, reduced business travel, and a new class of high performance systems.]]>				
					</description>
					<author>
						<![CDATA[TANDBERG]]>				
					</author>
					<pubDate>
						Thu, 12 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[49 Do &apos; s, Don &apos; ts, and Customer Lessons for SAP Upgrades: Going beyond the SAP Upgrade  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140870?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140870&amp;c=CORE</link>
					<description>
						<![CDATA[ In this article, the best advice on upgrading to SAP ERP 6.0 is compiled into a list of SAP upgrade do’s and don’ts for your reading enjoyment and practical use. Also included are some customer lessons from those who have upgraded to ERP 6.0 and have stories to tell.]]>				
					</description>
					<author>
						<![CDATA[Panaya, Inc.]]>				
					</author>
					<pubDate>
						Tue, 10 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[Deploying Oracle &amp; reg; Business Intelligence Enterprise Edition on Sun Systems]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5141022?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5141022&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes an enterprise deployment architecture for Oracle&amp;trade; Business Intelligence Enterprise Edition using Sun servers running the Solaris&amp;trade; Operating System and Sun&amp;trade; Storage 7000 Unified Storage systems.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Tue, 03 Nov 2009 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[eBook: Backup and Disaster Recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140490?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140490&amp;c=CORE</link>
					<description>
						<![CDATA[ In these articles, Network World and its sister publications CIO, Computerworld, CSO and InfoWorld lay down the groundwork and explore the latest tips and technologies for no-fail corporate data backup and disaster recovery.]]>				
					</description>
					<author>
						<![CDATA[Zenith Infotech]]>				
					</author>
					<pubDate>
						Thu, 29 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[New Wave of Mobile Development Innovation]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140447?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140447&amp;c=CORE</link>
					<description>
						<![CDATA[ This article provides an overview of Moblin v2, its new SDK and details key features, including social networking integration, a new user-interface framework, a fast-boot environment, and graphics performance enhancements. Learn why Moblin v2 will accelerate the next rush of mobile innovation.]]>				
					</description>
					<author>
						<![CDATA[Intel]]>				
					</author>
					<pubDate>
						Wed, 28 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Next Generation Customer Focus: Strategies and Business Activities Necessary for World- ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140315?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140315&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to  learn how ways to effectively identify and satisfy customer demand.]]>				
					</description>
					<author>
						<![CDATA[Infor CRM]]>				
					</author>
					<pubDate>
						Fri, 23 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[On-Demand Hosting Provider SoftLayer Relies On Adaptec]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140486?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140486&amp;c=CORE</link>
					<description>
						<![CDATA[ When On-Demand Hosting Provider SoftLayer needed a single provider of SATA/SAS who offered the flexibility they needed, they turned to Adaptec.]]>				
					</description>
					<author>
						<![CDATA[Adaptec, Inc.]]>				
					</author>
					<pubDate>
						Wed, 21 Oct 2009 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Eco-sustainable Wireless Networks: Ready for Prime Time]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139801?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5139801&amp;c=CORE</link>
					<description>
						<![CDATA[ Developments in alternative energy technology are creating solutions that provide network operators with the ability to reduce their energy costs and carbon footprint. Read this short whitepaper for more information about alternative energy sources that can make your wireless network more eco-friendly and save you money.]]>				
					</description>
					<author>
						<![CDATA[Alcatel-Lucent]]>				
					</author>
					<pubDate>
						Fri, 02 Oct 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[IBM Virtual Conference Series]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139510?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5139510&amp;c=CORE</link>
					<description>
						<![CDATA[ Our Virtual Conference Series, designed to put you in touch with industry experts, will help you discover how IBM can provide you the innovative technology and world-class expertise to set you on the right path for years to come.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Wed, 23 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Proven Strategies for Successfully Deploying An Electronic Health Records Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139468?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5139468&amp;c=CORE</link>
					<description>
						<![CDATA[ This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.]]>				
					</description>
					<author>
						<![CDATA[Kofax, Inc.]]>				
					</author>
					<pubDate>
						Tue, 22 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138939?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5138939&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.]]>				
					</description>
					<author>
						<![CDATA[Microsoft]]>				
					</author>
					<pubDate>
						Wed, 09 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Dell PowerEdge Half-height M610 and Full-height M710 Blade Servers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138789?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5138789&amp;c=CORE</link>
					<description>
						<![CDATA[ The Dell PowerEdge M-Series blade servers help cut operating expenses through energy efficiency, product flexibility, and efficient use of data center space. When combined with Dell&apos;s world-class storage, management, and support offerings, the result is a total enterprise solution that can help you simplify and save on IT expenses.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc. and Intel]]>				
					</author>
					<pubDate>
						Thu, 03 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Converged Communications: The Time Is Now]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138804?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5138804&amp;c=CORE</link>
					<description>
						<![CDATA[ This Trend Advisory guide features a series of articles on Unified Communications.  Each piece covers a different aspect of the subject.  Learn how convergence communications is changing everything in the business world as more and more companies are taking voice and video to the data network.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Tue, 01 Sep 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[E-Guide: Essential Guide to HIPAA]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139768?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5139768&amp;c=CORE</link>
					<description>
						<![CDATA[ Electronic health records are a cornerstone of President Obama&apos;s national healthcare reform. But in order to succeed, healthcare organizations need to ensure consumer privacy. As a result, changes to the Health Insurance Portability and Accountability Act were recently enacted. We&apos;ll explain the new requirements and how to prepare for an audit.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Mon, 31 Aug 2009 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[Innovative Endpoint Protection: Unburden Your Endpoints and Improve Flexibility]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138522?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5138522&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this videocast to see why Trend Micro&apos;s OfficeScan 10 is a valuable endpoint protection solution that provides immediate, high quality protection using cloud-client architecture.]]>				
					</description>
					<author>
						<![CDATA[Trend Micro, Inc.]]>				
					</author>
					<pubDate>
						Thu, 27 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Information Security Essential Guide to Data Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138320?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5138320&amp;c=CORE</link>
					<description>
						<![CDATA[ Data breaches run rampant and there is very little information about how to build a practical, effective data security program. We&apos;ll detail the steps to take and the technologies available to keep your organization&apos;s most valuable information assets safe. Read on to learn more about protecting the database without threatening the budget.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Wed, 19 Aug 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Simple, Open and Affordable BPEL]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137375?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5137375&amp;c=CORE</link>
					<description>
						<![CDATA[ As more and more organizations are leveraging BPEL to specify orchestration of Web services, there is a growing need for a simple, open and affordable implementation.  In this session, you learn how Red Hat plans to deliver an enterprise-class, supported, open source BPEL engine as part of the JBoss Enterprise Middleware portfolio.]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 17 Jul 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Designing Compelling Business Intelligence Business Cases for an SAP &amp; #174; Software  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136768?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136768&amp;c=CORE</link>
					<description>
						<![CDATA[ A recent worldwide survey listed business intelligence (BI) as CIOs&amp;#39; number one priority for 2008, the third consecutive year BI topped the list. From a business user perspective, this translates into more interactive and pervasive BI, both creating a richer user experience and reaching every place where work is done.]]>				
					</description>
					<author>
						<![CDATA[SAP BusinessObjects]]>				
					</author>
					<pubDate>
						Fri, 19 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136678?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136678&amp;c=CORE</link>
					<description>
						<![CDATA[ Working harder simply won&amp;#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &amp;#147;Strategies for Modernizing IT, Reducing Costs, and..&amp;#148;]]>				
					</description>
					<author>
						<![CDATA[BMC Software, Inc]]>				
					</author>
					<pubDate>
						Mon, 15 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136441?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136441&amp;c=CORE</link>
					<description>
						<![CDATA[ Selling in today&apos;s economy is tough. And simply doing more of the same is not the way to survive, much less thrive, in today&apos;s economy. There are important dos and don&apos;ts in times like these. This eBook is your industry-specific roadmap out of the economic slump.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Wed, 10 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best in Class Virtualization: Using Intel-based HP G6 Servers with VMware vSphere 4]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136313?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136313&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this brief paper to get the details about an HP and VMware solution that both enhances service and reduces cost, while positioning operations for growth when the economy turns around.]]>				
					</description>
					<author>
						<![CDATA[HP, Intel, &amp; VMware]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136326?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136326&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many elements that impact a company&apos;s brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Fri, 05 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP &amp; #174; BusinessObjects &amp; #153; Data Services: One Product For Data Quality and Data  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136173?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136173&amp;c=CORE</link>
					<description>
						<![CDATA[ Introducing SAP&amp;#174; BusinessObjects&amp;#153; Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions &amp;#45; helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Intelligence for the Small to Medium Sized Business (SMB)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136213?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136213&amp;c=CORE</link>
					<description>
						<![CDATA[ Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.]]>				
					</description>
					<author>
						<![CDATA[SAP America Inc]]>				
					</author>
					<pubDate>
						Tue, 02 Jun 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Tangible Value of Virtualization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136145?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136145&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this article to learn how Dell has developed adaptive power management and worked with VMware to develop ways to autonomically and proactively power-down underutilized systems during off-peak times.]]>				
					</description>
					<author>
						<![CDATA[Dell and VMware]]>				
					</author>
					<pubDate>
						Fri, 29 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[&lt; i &gt; Storage &lt; /i &gt; magazine Online June 2009: Heal Thyself]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136113?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136113&amp;c=CORE</link>
					<description>
						<![CDATA[ A trend in storage product messaging these days is the theme of self-healing storage - the ability of a system to detect and repair hard disk problems automatically. In this month&apos;s cover story, independent storage expert Marc Staimer explains how and how well they work. This electronic issue also includes features on storage efficiency...]]>				
					</description>
					<author>
						<![CDATA[SearchStorage.com]]>				
					</author>
					<pubDate>
						Thu, 28 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Shavlik Integrates Sunbelt Software Technology: Keeping Endpoints Secure, Compliant and  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137429?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5137429&amp;c=CORE</link>
					<description>
						<![CDATA[ This Market Alert from Aberdeen group draws on current research findings to analyze endpoint security solutions and identify Best-in-Class companies as far as protecting and managing endpoints. Read this analyst written article to learn more.]]>				
					</description>
					<author>
						<![CDATA[Shavlik Technologies]]>				
					</author>
					<pubDate>
						Wed, 20 May 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Leverage your network with WAN optimization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5135425?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5135425&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this E-Guide to learn some valuable information about WAN optimization. Topics include server consolidation, application acceleration, architectural challenges, accelerator placement, and more.]]>				
					</description>
					<author>
						<![CDATA[Orange Business Services]]>				
					</author>
					<pubDate>
						Wed, 29 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[First Class Protection for the Mid-Size Organization: Control Your Network with an Out of  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139028?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5139028&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this paper to learn how ArcSight Express can help mid-size organizations better face the numerous security and compliance challenges they confront today.]]>				
					</description>
					<author>
						<![CDATA[ArcSight, Inc.]]>				
					</author>
					<pubDate>
						Mon, 20 Apr 2009 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Aligning Network Security with Business Goals]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138824?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5138824&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this case study to learn how IT can make a difference in a firm&apos;s effectiveness and productivity by aligning security with business strategy.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Fri, 06 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Maximize Business Results Online: How Web Content Management Technology is Transforming  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5137428?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5137428&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a guide for identifying best practices in online content Research Benchmark management and maximizing business benefits of the web. The findings highlight the strategic value of web content management and link the technology and practices of Best-in-Class organizations to top line revenue, customer loyalty, and customer experience.]]>				
					</description>
					<author>
						<![CDATA[SDL Tridion]]>				
					</author>
					<pubDate>
						Mon, 02 Mar 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Vyatta System Quick Start Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139479?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5139479&amp;c=CORE</link>
					<description>
						<![CDATA[ Vyatta delivers the features, performance, and reliability of an enterprise-class secure router with the added benefits of flexible deployment options, freedom to integrate applications, and the economic advantages of commodity hardware and components. Read this manual to learn more about the Vyatta system and how easy it is to try it out.]]>				
					</description>
					<author>
						<![CDATA[Vyatta Inc.]]>				
					</author>
					<pubDate>
						Sun, 22 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Data Services in SOA using ODI Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5139732?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5139732&amp;c=CORE</link>
					<description>
						<![CDATA[ This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex,
business data is for the businesses that rely on it.]]>				
					</description>
					<author>
						<![CDATA[Oracle Corporation]]>				
					</author>
					<pubDate>
						Sun, 01 Feb 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Friendly Face of IT: User &amp; #45;friendly IT Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5131454?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5131454&amp;c=CORE</link>
					<description>
						<![CDATA[ This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.]]>				
					</description>
					<author>
						<![CDATA[Numara Software]]>				
					</author>
					<pubDate>
						Tue, 06 Jan 2009 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Selecting an ERP Solution: A Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/101616?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=101616&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.]]>				
					</description>
					<author>
						<![CDATA[Infor]]>				
					</author>
					<pubDate>
						Fri, 14 Nov 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml">
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			<item>					
					<title>
					<![CDATA[Consultation, Design, and Implementation of Multiple IT Solutions: Global Forex Trading]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5138899?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5138899&amp;c=CORE</link>
					<description>
						<![CDATA[ GFT focuses on providing their customers an exceptional experience with a best-in-class online interface. GFT needs to stay more accessible, more reliable, and more secure than their competitors. To optimize their IT environment, GFT engaged CDW for consulting, design, and implementation of multiple IT solutions. Read on to learn more.]]>				
					</description>
					<author>
						<![CDATA[CDW Corporation]]>				
					</author>
					<pubDate>
						Wed, 24 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Securing the Organization: Creating a Partnership between HR and Information Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99921?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=99921&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.]]>				
					</description>
					<author>
						<![CDATA[ISC2]]>				
					</author>
					<pubDate>
						Tue, 09 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Sharepoint E &amp; #45;zine Vol.1: Governance Implementation Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99387?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=99387&amp;c=CORE</link>
					<description>
						<![CDATA[ SearchWinIT.com&amp;#39;s SharePoint e-zine &amp;#150; is a monthly Web magazine packed with in-depth articles and tips written by SharePoint to make you a SharePoint master. Our editorial focuses on three main areas: governance, management and implementation.]]>				
					</description>
					<author>
						<![CDATA[SearchWinIT]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Comparing Deduplication Approaches: Technology Considerations for Enterprise Environments]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97874?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=97874&amp;c=CORE</link>
					<description>
						<![CDATA[ Deduplication has become an essential tool to control exponential data growth. This article will describe the techniques being used today to deduplicate data and will highlight considerations for choosing the best technology for your environment.]]>				
					</description>
					<author>
						<![CDATA[SEPATON]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[CONSOLIDATING ORACLE &amp; reg; SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE &amp; reg; SERVER]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136267?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136267&amp;c=CORE</link>
					<description>
						<![CDATA[ Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise&amp;reg; T5440 server, reducing the number of physical machines needed to effectively deploy applications.]]>				
					</description>
					<author>
						<![CDATA[Sun Microsystems, Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Application Server Quality: Review Your Assumptions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5136196?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5136196&amp;c=CORE</link>
					<description>
						<![CDATA[ Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you&apos;ll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...]]>				
					</description>
					<author>
						<![CDATA[JBoss, a Division of Red Hat]]>				
					</author>
					<pubDate>
						Fri, 25 Apr 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[ERP in SMB: Exploring Growth Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/5140040?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=5140040&amp;c=CORE</link>
					<description>
						<![CDATA[ This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.]]>				
					</description>
					<author>
						<![CDATA[SAP]]>				
					</author>
					<pubDate>
						Thu, 15 Nov 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[WebFOCUS Business Intelligence Application Development &amp; Deployment]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/12665?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=12665&amp;c=CORE</link>
					<description>
						<![CDATA[ WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.]]>				
					</description>
					<author>
						<![CDATA[Information Builders Inc.]]>				
					</author>
					<pubDate>
						Mon, 30 Jul 2007 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,articles%20on%20world%20class%20customer%20service%20wisdom/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[6 Steps to Enterprise Resource Planning Implementation Success]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93155?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=93155&amp;c=CORE</link>
					<description>
						<![CDATA[ Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.]]>				
					</description>
					<author>
						<![CDATA[IFS]]>				
					</author>
					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Real World Disaster Recovery]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96486?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=articles on world class customer service wisdom&amp;n=96486&amp;c=CORE</link>
					<description>
						<![CDATA[ In preparation for disasters, it&apos;s critical to have a backup site that can be used if your primary location goes down.  Download this article about a new enterprise data center and learn more about protecting your IT infrastructure.]]>				
					</description>
					<author>
						<![CDATA[IBM]]>				
					</author>
					<pubDate>
						Sat, 01 Jul 2006 00:00:00 EDT				
					</pubDate>
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