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	bpo outsoucing agents  - KnowledgeStorm
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	KnowledgeStorm
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Beyond the Internet: Building Multiplatform P2P Communities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100707?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=100707&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this white paper to learn the basic technology requirements to enable intelligent apps and prepare your organization for the next generation of community-based software development.]]>				
					</description>
					<author>
						<![CDATA[Recursion Software, Inc.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Comprehensive Backup and Recovery of Vmware Virtual Infrastructure Symantec Backup Exec™ 12 ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100687?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=100687&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper describes several approaches that can be used to back up VMware ESX Server 3.x and its underlying components using Symantec Backup Exec 12.5 for Windows Servers and the Backup Exec Agent for VMware Virtual Infrastructure (AVVI).]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation.]]>				
					</author>
					<pubDate>
						Wed, 01 Oct 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Editor &apos; s Desk.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99931?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=99931&amp;c=CORE</link>
					<description>
						<![CDATA[ Microsoft and Oracle are generous enough to regularly provide severity ratings on vulnerabilities.]]>				
					</description>
					<author>
						<![CDATA[Information Security Magazine]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[E-Guide: A Batch File to Back up All Active-State BlackBerry Databases]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100204?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=100204&amp;c=CORE</link>
					<description>
						<![CDATA[ This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Building the Customer-centric Enterprise]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/100384?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=100384&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is essential to understanding the relationships between customers, agents, vendors and service providers within the insurance industry, which in turn can guide senior leadership to make the decisions to accelerate business growth.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Business Value of Compensation Management in the Insurance Industry]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99860?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=99860&amp;c=CORE</link>
					<description>
						<![CDATA[ Compensation is a fragmented process fraught with inconsistencies, errors and wasted time for most carriers, Managing General Agents (MGAs), producers and support staff in today&apos;s insurance industry value chain.]]>				
					</description>
					<author>
						<![CDATA[CSSI.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Check Point Endpoint Security: Single Agent for Endpoint Security Delivering Total  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99877?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=99877&amp;c=CORE</link>
					<description>
						<![CDATA[ The most vulnerable node in the enterprise network to threats and attacks is the endpoint. This paper examines how an integrated Endpoint Security solution with multiple security layers delivers the highest level of protection at the lowest TCO.]]>				
					</description>
					<author>
						<![CDATA[Check Point Software Technologies Ltd.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[VIPRE Enterprise Antivirus + Antispyware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99943?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=99943&amp;c=CORE</link>
					<description>
						<![CDATA[ VIPRE Enterprise combines antivirus, antispyware, anti-rootkit and other technologies into a single agent handled through a robust central management console.]]>				
					</description>
					<author>
						<![CDATA[Sunbelt Software.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99579?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=99579&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98865?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=98865&amp;c=CORE</link>
					<description>
						<![CDATA[ Insurance companies struggle keep up with their customers&apos; demands for real-time business processes. Learn how to change the way you do business with fingertip access to internal systems and customers giving them the service they expect.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Strategic Role of IT Culture in Business Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98150?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=98150&amp;c=CORE</link>
					<description>
						<![CDATA[ In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SAP Investment Decision Support]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98399?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=98399&amp;c=CORE</link>
					<description>
						<![CDATA[ HyPerformix leverages SAP’s internal monitoring capability provide the prescriptive answers and business justification you need to make informed investment decisions.]]>				
					</description>
					<author>
						<![CDATA[HyPerformix]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[SiteScope]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98675?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=98675&amp;c=CORE</link>
					<description>
						<![CDATA[ SiteScope enables operations groups to monitor the performance of complex, distributed systems without having to install software agents on production systems.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Security Agent Data Loss Prevention]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98217?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=98217&amp;c=CORE</link>
					<description>
						<![CDATA[ In this briefing read how Cisco’s Security Agent provides visibility and control of sensitive data across all endpoints, protecting against data loss from both end-user actions and targeted malware.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98595?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=98595&amp;c=CORE</link>
					<description>
						<![CDATA[ When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution.  This paper helps you arrive at a decision.]]>				
					</description>
					<author>
						<![CDATA[uptime software inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[BE 12 Trialware]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97373?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=97373&amp;c=CORE</link>
					<description>
						<![CDATA[ Symantec Backup ExecTM 12 for Windows Servers is the gold standard in Windows data protection, providing proven, efficient, certified disk-to-disk-to-tape backup and recovery for Windows-based environments.]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation.]]>				
					</author>
					<pubDate>
						Fri, 13 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Symantec Endpoint Protection Trialware Download]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95284?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=95284&amp;c=CORE</link>
					<description>
						<![CDATA[ Symantec Endpoint Protection 11.0 combines Symantec AntiVirus with advanced threat prevention in a single agent, delivering unmatched defense against malware for laptops, desktops and servers.]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Implementing a Telecommuting Program]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96998?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96998&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
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			<item>					
					<title>
					<![CDATA[IT Briefing: Options for Backup on VMware: Best of Products and Processes]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97672?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=97672&amp;c=CORE</link>
					<description>
						<![CDATA[ Read this IT Briefing as we discuss the need for backups in VMware and learn about the difference between backups in a virtual environment and physical system backups.]]>				
					</description>
					<author>
						<![CDATA[Dell, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96958?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96958&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Choose a Fire Suppression System for Your Server Room, Data Center or NOC]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96951?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96951&amp;c=CORE</link>
					<description>
						<![CDATA[ Fire suppression system solutions for most size rooms and enclosures has shown many firms the benefits of utilizing newer technology when protecting valuable assets.]]>				
					</description>
					<author>
						<![CDATA[Peripheral Manufacturing Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Marcus &amp; Millichap Sharpens Reporting with Business Objects Edge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97062?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=97062&amp;c=CORE</link>
					<description>
						<![CDATA[ Marcus &amp; Millichap needed to provide its agents and their clients with timely and accurate data on market trends. In this case study learn how Business Objects Edge Premium was their solution.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Home Agents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96992?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96992&amp;c=CORE</link>
					<description>
						<![CDATA[ Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.  This white paper contains best practices for developing a Home Agents program.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96997?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96997&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Enterprise Incentive Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96667?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96667&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI.]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[VUE Software: Insurance Commission &amp; Incentive Compensation Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96671?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96671&amp;c=CORE</link>
					<description>
						<![CDATA[ VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.]]>				
					</description>
					<author>
						<![CDATA[CSSI.]]>				
					</author>
					<pubDate>
						Fri, 16 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ISYS: Desktop Search Engine - Enterprise Search Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96399?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96399&amp;c=CORE</link>
					<description>
						<![CDATA[ ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.]]>				
					</description>
					<author>
						<![CDATA[ISYS Search]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Business Process Outsourcing for Life and Annuities]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96236?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96236&amp;c=CORE</link>
					<description>
						<![CDATA[ The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.]]>				
					</description>
					<author>
						<![CDATA[Fiserv Insurance Solutions.]]>				
					</author>
					<pubDate>
						Tue, 29 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[PatchLink Vulnerability Management Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92635?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=92635&amp;c=CORE</link>
					<description>
						<![CDATA[ Try this free trial download and see how Lumension&apos;s vulnerability management solution enables you to minimize the vulnerability window of exposure through automated enterprise vulnerability assessment, remediation, auditing and reporting.]]>				
					</description>
					<author>
						<![CDATA[Lumension Security]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Emergency Response Warehouse Management System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96214?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=96214&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective emergency response planning should be based on the premise that all assumptions of the plan have failed, &amp; that infrastructure has been compromised. Read how Integrated Warehousing Solutions (IWS) supplies all the elements event plann...]]>				
					</description>
					<author>
						<![CDATA[Integrated Warehouse Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[GFI Network Server Monitor]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95347?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=95347&amp;c=CORE</link>
					<description>
						<![CDATA[ GFI Network Server Monitor is a network monitor that enables administrators to scan the network for failures or irregularities automatically.]]>				
					</description>
					<author>
						<![CDATA[GFI Software, Inc.]]>				
					</author>
					<pubDate>
						Fri, 28 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Center Waterless Fire Suppression System – Asset Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95300?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=95300&amp;c=CORE</link>
					<description>
						<![CDATA[ Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.]]>				
					</description>
					<author>
						<![CDATA[Peripheral Manufacturing Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ESG Lab Review: The Akorri BalancePoint Suite, Unifying Applications and Infrastructure]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94899?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=94899&amp;c=CORE</link>
					<description>
						<![CDATA[ Akorri BalancePoint is an agent-less solution that provides IT organizations with the visibility, performance metrics and application-level intelligence needed to deliver optimal performance and availability for business critical applications.]]>				
					</description>
					<author>
						<![CDATA[Akorri]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Enterprise Performance Management - Financial Excellence and Beyond]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94121?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=94121&amp;c=CORE</link>
					<description>
						<![CDATA[ Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Wed, 27 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transaction Perspective: Online Business Transaction Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94076?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=94076&amp;c=CORE</link>
					<description>
						<![CDATA[ Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Streaming Perspective: Hosted Streaming Quality Measurement]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94074?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=94074&amp;c=CORE</link>
					<description>
						<![CDATA[ Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Redcell Infrastructure Manager (RIM) for Dell]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93714?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=93714&amp;c=CORE</link>
					<description>
						<![CDATA[ Redcell Infrastructure Manager (RIM) provides powerful, end-to-end infrastructure performance and availability monitoring via agentless management of Dell servers, storage, PC&apos;s, network switches and printers all from one centralized console.]]>				
					</description>
					<author>
						<![CDATA[Dorado  Software]]>				
					</author>
					<pubDate>
						Mon, 18 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 10 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Veritas NetBackup for Microsoft Exchange Server Solution Guide]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93342?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=93342&amp;c=CORE</link>
					<description>
						<![CDATA[ Upon completion of reading this paper, the reader should be well positioned to describe available data protection solutions for Microsoft Exchange as provided by NetBackup, the NetBackup for Exchange Server agent, and the NetBackup Snapshot Client.]]>				
					</description>
					<author>
						<![CDATA[Symantec Corporation.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Guru - Episode One: What &apos; s beyond Right Now?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94003?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=94003&amp;c=CORE</link>
					<description>
						<![CDATA[ A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Impact of Technology on Cost in Business Process Outsourcing (BPO)]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93295?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=93295&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,bpo outsoucing agents/ds,CORE/oe,utf8/rss.xml						
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					<![CDATA[Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/86257?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=86257&amp;c=CORE</link>
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						<![CDATA[ In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. Systems that offer advisors the functionality they seek are often not affordable when considering the time and expertise required to properly manage a reporting system in-house. The answer, prospectively, lies in outsourcing.]]>				
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						<![CDATA[Advent Software, Inc]]>				
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					<pubDate>
						Mon, 01 Jan 2007 00:00:00 EST				
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					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=84215&amp;c=CORE</link>
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						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
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					<author>
						<![CDATA[Astute Solutions]]>				
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					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
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					<![CDATA[Astea Alliance Application Extensions]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=77214&amp;c=CORE</link>
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						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
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					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
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					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=72594&amp;c=CORE</link>
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						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
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					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
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					<![CDATA[Mail Attender® for Lotus Notes - Archiving and Email Management]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/63857?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=bpo outsoucing agents&amp;n=63857&amp;c=CORE</link>
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						<![CDATA[ Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info &amp; search content.]]>				
					</description>
					<author>
						<![CDATA[Sherpa Software]]>				
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					<pubDate>
						Mon, 15 Mar 2004 00:00:00 EST				
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