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Sun, 12 Oct 2008 00:00:00 EDT 60 <![CDATA[Integrating Unified Communications into Business Applications to Improve Customer Service]]> http://www.knowledgestorm.com/search/index/sol_summary/100429?pos=47&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=100429&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Converting Service Calls into Sales with Real-Time Offer Management]]> http://www.knowledgestorm.com/search/index/sol_summary/100232?pos=45&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=100232&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical ...]]> http://www.knowledgestorm.com/search/index/sol_summary/100524?pos=42&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=100524&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]> http://www.knowledgestorm.com/search/index/sol_summary/99889?pos=38&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99889&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Editorial: People and Power]]> http://www.knowledgestorm.com/search/index/sol_summary/100810?pos=21&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=100810&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Legal Toolkit for Storage Systems]]> http://www.knowledgestorm.com/search/index/sol_summary/99682?pos=20&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99682&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Editor ' s Letter: Triumphant]]> http://www.knowledgestorm.com/search/index/sol_summary/100848?pos=11&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=100848&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Know your Endpoints: Protect your resources with device identification]]> http://www.knowledgestorm.com/search/index/sol_summary/99842?pos=10&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99842&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Is Your Vendor a Sitting Duck?]]> http://www.knowledgestorm.com/search/index/sol_summary/100207?pos=9&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=100207&c=CORE Mon, 01 Sep 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[eCity Receivables - Accounts Receivable & Collections for .Net2.0]]> http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=43&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=96415&c=CORE Tue, 26 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Finding and Fixing VoIP Call Quality Issues]]> http://www.knowledgestorm.com/search/index/sol_summary/99605?pos=41&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99605&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]> http://www.knowledgestorm.com/search/index/sol_summary/99579?pos=34&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99579&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Productivity 101: Four Things You Need to Know]]> http://www.knowledgestorm.com/search/index/sol_summary/99567?pos=15&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99567&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[TechTarget 2008 Media Consumption Benchmark Report: Perception versus Reality of the IT Pro ...]]> http://www.knowledgestorm.com/search/index/sol_summary/99515?pos=8&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99515&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Mid-market Meetings Management]]> http://www.knowledgestorm.com/search/index/sol_summary/99594?pos=7&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99594&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Extraprise CRM Support Survey Report]]> http://www.knowledgestorm.com/search/index/sol_summary/98908?pos=6&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=98908&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Technology Buying and Media Consumption Benchmarking Survey]]> http://www.knowledgestorm.com/search/index/sol_summary/99484?pos=5&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99484&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even ...]]> http://www.knowledgestorm.com/search/index/sol_summary/99580?pos=3&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99580&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[RADVISION - The Core of Video Enabled Unified Communications]]> http://www.knowledgestorm.com/search/index/sol_summary/99299?pos=2&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99299&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[PODCAST: RADVISION - The Core of Video Enabled Unified Communications]]> http://www.knowledgestorm.com/search/index/sol_summary/99300?pos=1&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99300&c=CORE Fri, 01 Aug 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[CMiC Enterprise - ERP For Construction and Engineering]]> http://www.knowledgestorm.com/search/index/sol_summary/98491?pos=4&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=98491&c=CORE Tue, 22 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Case Study: Children’s Memorial Hospital]]> http://www.knowledgestorm.com/search/index/sol_summary/98591?pos=39&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=98591&c=CORE Tue, 01 Jul 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Whatever Happened to Service?]]> http://www.knowledgestorm.com/search/index/sol_summary/97854?pos=50&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=97854&c=CORE Sun, 01 Jun 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Success Story: Communications - AT & T]]> http://www.knowledgestorm.com/search/index/sol_summary/96885?pos=44&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=96885&c=CORE Thu, 01 May 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]> http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=35&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=96883&c=CORE Thu, 01 May 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=28&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=99188&c=CORE Thu, 01 May 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Claims Workstation -- Java-based P & C Claim Management]]> http://www.knowledgestorm.com/search/index/sol_summary/96093?pos=25&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=96093&c=CORE Fri, 25 Apr 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Policy STAR® -- Web-Based P & C Policy Administration]]> http://www.knowledgestorm.com/search/index/sol_summary/96102?pos=24&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=96102&c=CORE Fri, 25 Apr 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Fiserv Advanced Billing -- Java-Based Insurance Billing]]> http://www.knowledgestorm.com/search/index/sol_summary/96099?pos=23&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=96099&c=CORE Fri, 25 Apr 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Dispatch Direct: Service Call Dispatching]]> http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=27&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=95824&c=CORE Thu, 17 Apr 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[GFI FAXmaker]]> http://www.knowledgestorm.com/search/index/sol_summary/95343?pos=48&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=95343&c=CORE Fri, 28 Mar 2008 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution]]> http://www.knowledgestorm.com/search/index/sol_summary/94396?pos=26&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=94396&c=CORE Tue, 04 Mar 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]> http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=29&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=94401&c=CORE Sat, 01 Mar 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Intelligent Call Handling - Optio Improves Customer Responsiveness]]> http://www.knowledgestorm.com/search/index/sol_summary/93935?pos=46&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=93935&c=CORE Fri, 22 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]> http://www.knowledgestorm.com/search/index/sol_summary/93932?pos=16&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=93932&c=CORE Fri, 22 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers?]]> http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=30&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=93294&c=CORE Sun, 10 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates ...]]> http://www.knowledgestorm.com/search/index/sol_summary/93804?pos=19&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=93804&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates ...]]> http://www.knowledgestorm.com/search/index/sol_summary/93806?pos=18&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=93806&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates ...]]> http://www.knowledgestorm.com/search/index/sol_summary/93808?pos=17&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=93808&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Part 1: Basic Storage and Networking Terms]]> http://www.knowledgestorm.com/search/index/sol_summary/97825?pos=14&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=97825&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Part 2: Challenges to Data Center Storage and Networking]]> http://www.knowledgestorm.com/search/index/sol_summary/97826?pos=13&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=97826&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Part 3: New Strategies for Data Center Storage and Networking]]> http://www.knowledgestorm.com/search/index/sol_summary/97827?pos=12&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=97827&c=CORE Fri, 01 Feb 2008 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[The Myth of Training Return on Investment (ROI)]]> http://www.knowledgestorm.com/search/index/sol_summary/91586?pos=22&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=91586&c=CORE Mon, 01 Oct 2007 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - ...]]> http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=32&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=89796&c=CORE Sun, 01 Jul 2007 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored ...]]> http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=31&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=89897&c=CORE Sun, 01 Apr 2007 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]> http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=36&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=85731&c=CORE Wed, 01 Nov 2006 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Astea Alliance Service Management Suite]]> http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=33&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=77202&c=CORE Wed, 07 Sep 2005 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice]]> http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=37&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=77213&c=CORE Thu, 01 Sep 2005 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch]]> http://www.knowledgestorm.com/search/index/sol_summary/77212?pos=49&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=77212&c=CORE Mon, 01 Aug 2005 00:00:00 EDT http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml <![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]> http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=40&trkpg=PARTNER_SEARCH_RESULTS_CORE&stype=conference calling&n=72594&c=CORE Fri, 04 Feb 2005 00:00:00 EST http://rsssearch.knowledgestorm.com:80/rss/srl/key,conference calling/ds,CORE/oe,utf8/rss.xml