customer Managers - KnowledgeStorm

Iron Mountain’s Cloud-Based Protection for Servers

Iron Mountain Digital — Mon, 16 Nov 2009 00:00:00 EST

Managed Service Providers working with smaller businesses can help them better protect their data with two cloud-based strategies from Iron Mountain. Learn how LiveVault and CloudRecovery can bring your customers peace of mind.

VMware Monitoring with Microsoft System Center Operations Manager: MTT Reduces Costs

Veeam Software — Tue, 10 Nov 2009 00:00:00 EST

Learn how they used the nworks Management Pack (MP) to centralize monitoring of physical and VMware virtual infrastructures, reduce costs of implementing VMware monitoring, and give them the ability to receive performance metrics specific to the VMware virtual infrastructure.

Delivering More Value: What’s New in RRC 2.0

IBM — Wed, 04 Nov 2009 00:00:00 EST

IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more.

Managing the Amazon Elastic Compute Cloud with CA

CA — Fri, 30 Oct 2009 00:00:00 EDT

Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business ...

IBM — Tue, 20 Oct 2009 00:00:00 EDT

This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.

Webcast: Hear from Your Peers: Take Action now to Lower your Database Costs

IBM — Mon, 19 Oct 2009 00:00:00 EDT

Is data management costing you too much money? Join us for a webcast where two IBM DB2 customers will discuss proven strategies that they have incorporated into their IT operations that have resulted in lowering their overall database costs.

Case Study: Welch’s & reg; Improves its Warehouse and Inventory Management Operations

TAKE Supply Chain — Thu, 15 Oct 2009 00:00:00 EDT

Welch's selected the TAKE Supply Chain Gemini™ for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.

Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience ...

IBM — Thu, 08 Oct 2009 00:00:00 EDT

This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.

Managing to Secure: Evaluating the Manageability of your IPS Solution

TippingPoint — Mon, 05 Oct 2009 00:00:00 EDT

The last thing network security managers need is more complicated management systems to learn. There are four management keys to an IPS solution: Speed of initial set-up; Ease of ongoing management; Flexible management interfaces; and IPS management scalability. This paper will take a good hard look at each of these manageability components.

Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?

IBM — Wed, 30 Sep 2009 00:00:00 EDT

This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.

Best Practices: Protect Your Online Revenue Through Web Performance Testing

Gomez — Thu, 24 Sep 2009 00:00:00 EDT

Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today's rich and complex applications.

Customer perspectives on the benefits of a collaborative process to deliver software quality

IBM — Fri, 11 Sep 2009 00:00:00 EDT

This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.

Drive Real-World Business Processes with Microsoft Dynamics CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.

Introduction to Microsoft Dynamics CRM Online

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

Remote Support Center Solution - 30 Day Free Trial!

ScriptLogic Corporation — Tue, 08 Sep 2009 00:00:00 EDT

Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.

Help Desk Authority Professional Edition & #45; 30 Day Free Trial!

ScriptLogic Corporation — Tue, 08 Sep 2009 00:00:00 EDT

How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.

HP LeftHand SAN Failback Procedure for VMware

Hewlett-Packard Company — Wed, 05 Aug 2009 00:00:00 EDT

This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware.

IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT ...

CA — Sat, 25 Jul 2009 00:00:00 EDT

This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.

WhatsUp Gold Premium Edition & #45; Free Trial!

Ipswitch WhatsUp Gold — Mon, 06 Jul 2009 00:00:00 EDT

Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.

Performance Under Pressure: The State of Enterprise Web Application Quality and Availability

Oracle Corporation — Wed, 01 Jul 2009 00:00:00 EDT

Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.

Forrester Total Economic Impact Study on IPS

McAfee, Inc. — Mon, 01 Jun 2009 00:00:00 EDT

Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study.

Integrating Data Protection Manager 2007 with SPI with Iron Mountain’s Cloud Recovery Service

Iron Mountain Digital — Sun, 31 May 2009 00:00:00 EDT

Managed Service Providers with customers who have or are considering Microsoft's System Center Data Protection Manager (DPM) 2007 can now offer secure, cloud-based protection and recovery for DPM 2007 data with the CloudRecovery service, created by Iron Mountain and Microsoft. Learn how this service can help your customer meet today’s requirements.

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering ...

Hewlett-Packard Company — Mon, 25 May 2009 00:00:00 EDT

This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.

Business Ready Configurations for Virtualization with Dell™ Poweredge™ Blade Servers, Dell ...

Dell, Inc. and Intel — Sun, 24 May 2009 00:00:00 EDT

This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure.

Coinstar Selects the Most Profitable Machine Locations

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

BMC Database Administration Solution for DB2 z/OS

BMC Software, Inc — Fri, 17 Apr 2009 00:00:00 EDT

BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution.

Optimizing the Data Center for Cost and Efficiency

Dell India — Tue, 14 Apr 2009 00:00:00 EDT

The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.

Good Information is Hard to Find: Guidelines for Managers Considering Open Source ...

Lucid Imagination — Wed, 01 Apr 2009 00:00:00 EDT

Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.

Analyzing the Total Cost of a Global Service Desk

CompuCom Systems, Inc. — Wed, 01 Apr 2009 00:00:00 EDT

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time

Quantum Corporation — Wed, 01 Apr 2009 00:00:00 EDT

Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.

Case Study: Aligning Network Security with Business Goals

CDW Corporation — Fri, 06 Mar 2009 00:00:00 EST

Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.

Help Desk vs. Service Desk: Which One is Right for You

Numara Software — Thu, 05 Mar 2009 00:00:00 EST

This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

Client Relationship Management for Asset Managers

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.

Forrester: The Total Economic Impact of Oracle Identity Manager

Oracle Corporation — Mon, 19 Jan 2009 00:00:00 EST

Oracle Identity Manager is an enterprise identity management system that manages users' access right and privileges, throughout the provisioning life-cycle, within enterprise IT resources.

Value-driven product management: Six keys to product success

IBM — Thu, 01 Jan 2009 00:00:00 EST

This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.

Business Intelligence - Now More Than Ever

SAP BusinessObjects — Fri, 19 Dec 2008 00:00:00 EST

The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.

A Complete SAP Support Solution: How Oracle User Productivity Kit Complements SAP Solution ...

Oracle Corporation — Mon, 01 Dec 2008 00:00:00 EST

This white paper describes SAP Solution Manager, its use within the context of ASAP implementation methodology, and how Oracle User Productivity Kit integrates with it to provide complete and complementary support.

Sun Storage and Archive Solution for HPC

Sun Microsystems, Inc. — Thu, 27 Nov 2008 00:00:00 EST

This article is intended for IT managers and storage architects familiar with HPC applications and data requirements in the organization.

Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT

Dorado Software — Mon, 10 Nov 2008 00:00:00 EST

Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.

Agile Development: A Manager & #39;s Roadmap for Success

VersionOne Inc. — Fri, 26 Sep 2008 00:00:00 EDT

This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...

Best Practices in Reconciliation: A Practical Guide for Asset Managers

Advent Software, Inc — Tue, 01 Jul 2008 00:00:00 EDT

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.

CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service

Microsoft — Mon, 21 Apr 2008 00:00:00 EDT

Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction

Microsoft — Fri, 18 Apr 2008 00:00:00 EDT

Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations

Microsoft — Mon, 14 Apr 2008 00:00:00 EDT

The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.

NBA Basketball Team Scores with Sales Force Automation Tool

Microsoft — Fri, 11 Apr 2008 00:00:00 EDT

Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.

Improving Sales Productivity: An Opportunity for Sales and IT Leadership

Microsoft — Tue, 01 Apr 2008 00:00:00 EDT

The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.

The Performance Manager: Turning Information Into Higher Business Performance

IBM — Thu, 14 Feb 2008 00:00:00 EST

Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Ready Access to Real-Time Data Helps Small Businesses Thrive

SAP AG — Fri, 01 Feb 2008 00:00:00 EST

Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the SAP® Business One application. Read this white paper to learn more!