customer data base program - KnowledgeStorm

E-Guide: Increase Quality and ROI with SAP Certification and Training

SkillSoft Corporation — Wed, 18 Nov 2009 00:00:00 EST

Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.

A Close Look at BPEL

IBM — Fri, 13 Nov 2009 00:00:00 EST

BPEL is an XML-based language that defines the execution of a business process. It is used to implement a particular flow through computer services. Now an OASIS standard, BPEL grew out of separate initiatives at IBM, Microsoft, and BEA to create an orchestration language for business processes.

Information Security Considerations And Recommendations For IT And Business Decision Makers

Redspin, Inc. — Mon, 09 Nov 2009 00:00:00 EST

This white paper outlines considerations and recommendations for reducing business risk through the use of an effective enterprise information security program.

eBook: Best Practices for Implementing BI in ERP Centric Environments

IBM — Wed, 04 Nov 2009 00:00:00 EST

Read this e-book, which is specifically written to address the unique challenges of IT and BI professionals in ERP-centric environments. This set of articles offers best practices and strategic advice for organizations seeking to optimize business intelligence programs.

Presentation Transcript: Business Case for Data Protection Survey & Results

Ounce Labs, an IBM Company — Wed, 21 Oct 2009 00:00:00 EDT

This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Vovici — Tue, 20 Oct 2009 00:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.

Customer Experience IQ Report

Vovici — Tue, 20 Oct 2009 00:00:00 EDT

The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing ...

Birst — Mon, 19 Oct 2009 00:00:00 EDT

In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.

Driving Costs Out and Efficiency In with Enterprise Barcode and Radio-Frequency ...

TAKE Supply Chain — Wed, 14 Oct 2009 00:00:00 EDT

In this paper you will learn how TAKE Supply Chain has developed a scalable, rules-based barcode label and RFID print management platform that allows business users — not IT programmers — to effectively administer tagging output and compliance programs, which can increase efficiency while decreasing costs with RFID label management.

OEM Program eBook

SAP America Inc — Tue, 13 Oct 2009 00:00:00 EDT

Find out how to tap into a long-running program with over 750 OEM partners worldwide, and make SAP BusinessObjects market leading BI platform your own.

Black Duck Software Customer Success Story

Black Duck Software — Wed, 07 Oct 2009 00:00:00 EDT

Read this case study to see how Intel reduced software rework and mitigated business risk by using Black Duck™ Protex to validate that open source, 3rd party and internal software usage strictly adhered to Intel's software licensing policies.

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?

Oracle Corporation — Fri, 02 Oct 2009 00:00:00 EDT

According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.

New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection

Ounce Labs, an IBM Company — Thu, 24 Sep 2009 00:00:00 EDT

In this webcast, newly released research reveals that C-level executives lack confidence in their organization's ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts.

MS SQL Server 2008

Fusion-IO — Thu, 24 Sep 2009 00:00:00 EDT

Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This webcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.

PODCAST: MS SQL Server 2008

Fusion-IO — Thu, 24 Sep 2009 00:00:00 EDT

Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This podcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.

SheepDog Builds a Profitable IT Services Business Around Google Apps

Google Apps Authorized Reseller Program — Wed, 23 Sep 2009 00:00:00 EDT

See how SheepDog used Google Apps to capitalize on growing business opportunities for advanced cloud computing solutions, generate both one-time and ongoing revenue streams, and build a lucrative and sustainable business model.

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.

Step Up Your Strategy – Fine-Tune Use of Storage Availability Processes as a Part of a ...

CDW Corporation — Tue, 08 Sep 2009 00:00:00 EDT

Business continuity (BC) and disaster recovery (DR) should be major components of any risk-management strategy. After all, no business wants to be caught unprepared for unforeseen events such as floods, fires, terrorist attacks, power outages or other disturbances. That's why planning and regularly testing BC and DR programs is essential.

American Recovery and Reinvestment Act - Broadband - Notice of Funds Availability

Motorola, Inc. — Thu, 20 Aug 2009 00:00:00 EDT

The USDA Rural Utilities Service and NTIA jointly announced the availability of funding and application requirements for the broadband initiatives contained in the American Recovery and Reinvestment Act (ARRA) of 2009. Read on to learn about the RUS grant program, its requirements, and how Motorola can work with you toward an RUS approved grant.

Business Case for Data Protection: Study of CEOs and other C-level Executives

Ounce Labs, an IBM Company — Wed, 15 Jul 2009 00:00:00 EDT

This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.

Creating Enduring Customer Relationships

Oracle Corporation — Wed, 10 Jun 2009 00:00:00 EDT

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation ...

Alcatel-Lucent — Tue, 09 Jun 2009 00:00:00 EDT

This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.

Under the Spotlight: The transition of environmental risk management

SAP America Inc — Fri, 05 Jun 2009 00:00:00 EDT

This EIU global research report, based on survey of 320 executives, discusses current challenges and the importance of managing environmental risks.

Maximizing the Value of Economic Stimulus Funds

SAP America Inc — Fri, 05 Jun 2009 00:00:00 EDT

The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources..

Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today

Ping Identity Corporation — Fri, 05 Jun 2009 00:00:00 EDT

Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important.

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with ...

Dell, Inc. and Intel — Fri, 01 May 2009 00:00:00 EDT

Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.

Accelerated Process Development and Execution in Large IP Service and Network Migration ...

Alcatel-Lucent — Thu, 26 Mar 2009 00:00:00 EDT

The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Leveling the Field: Powerful Software Solutions for Midsize Companies

Oracle Corporation — Wed, 25 Feb 2009 00:00:00 EST

This paper highlights the value and benefits Oracle partners bring to IT implementations through the global Accelerate program - fixed-scope/fixed-price approach that ultimately lowers costs to customers and speeds time to value.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

Programmable Logic Controller Product Lines (PLCs)

AutomationDirect — Fri, 13 Feb 2009 00:00:00 EST

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

Human Machine Interface (HMI)

AutomationDirect — Fri, 13 Feb 2009 00:00:00 EST

C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.

Enterprise Data Services in SOA using ODI Suite

Oracle Corporation — Sun, 01 Feb 2009 00:00:00 EST

This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.

Advanced Consulting Enterprises - Mapping Database Solutions to Your Needs

Oracle Corporation — Wed, 28 Jan 2009 00:00:00 EST

Guardianship Program is involved in all decisions like paying bills, medical treatments, rent for each person in its system and to manage this they implemented an Oracle Database and Oracle Developer Tool.

Using enterprise architecture to develop a blueprint for improving your energy efficiency ...

IBM — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?

Business Intelligence - Now More Than Ever

SAP BusinessObjects — Fri, 19 Dec 2008 00:00:00 EST

The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.

Increase Profits and Customer Satisfaction in the Communications Industry

Infor CRM — Fri, 05 Dec 2008 00:00:00 EST

Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.

Mission-Critical Java

Oracle Corporation — Thu, 23 Oct 2008 00:00:00 EDT

Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing.

Five Procurement Guidelines You Can & #39;t Afford to Ignore

StarCite — Fri, 01 Aug 2008 00:00:00 EDT

Here is a list of 5 guidelines that companies should keep in mind as they create their spend management program: Data Consolidation, Preferred Vendor Program, Legal Oversight, Company-wide Visibility and Coordination.

VUE Software: Enterprise Incentive Management

CSSI — Fri, 16 May 2008 00:00:00 EDT

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA ...

Blue Coat — Thu, 01 May 2008 00:00:00 EDT

This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape.

Syberworks Learning Management System Product Suite

SyberWorks, Inc. — Mon, 17 Mar 2008 00:00:00 EDT

This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations

AMD and VMware, Inc — Sat, 01 Mar 2008 00:00:00 EST

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

HEALTHsuite® - Claims Processing Software

RAM Technologies, Inc. — Thu, 21 Feb 2008 00:00:00 EST

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

SAP & reg; Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions ...

SAP AG — Fri, 08 Feb 2008 00:00:00 EST

The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.

Robotics Manufacturer Automates Collaboration with Digital Note-Taking Program

Microsoft — Fri, 01 Feb 2008 00:00:00 EST

Autonomous Solutions (ASI), the world leader in large vehicle robotics, has fundamentally changed the way its employees communicate and collaborate by using Office OneNote 2007. This case study shows how this collaboration application dramatically improved ASI's management of multi-million dollar projects.

Migrating Millions to IP: A Mission Impossible & #63; Not with a Migration Control Center

Alcatel-Lucent — Mon, 01 Jan 2007 00:00:00 EST

This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization.