ecommerce Statistics Customer - KnowledgeStorm

9 Critical Steps in Designing Enterprise-Wide Feedback Systems

MarketTools, Inc. — Tue, 24 Nov 2009 00:00:00 EST

This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.

Key Trends in B2B Ecommerce

Elastic Path — Tue, 17 Nov 2009 00:00:00 EST

Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.

IBM Software Delivery Best Practices eKit : Do More with Less

IBM — Wed, 04 Nov 2009 00:00:00 EST

This e-Kit is for anyone who wants to deliver effective software, while reducing costs and risks in this challenging economic environment. Our white papers, videos, webcasts, and customer success stories provide guidance and best practices while showing you how Rational solutions help you gain both short- and long-term value.

The Future of Authentication for Online Services

SafeNet, Inc. — Mon, 02 Nov 2009 00:00:00 EST

In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

Geek Speak Webcast: Hidden Secrets of IOS

SolarWinds, Inc. — Tue, 20 Oct 2009 00:00:00 EDT

Did you know that there are powerful technologies embedded in Cisco IOS that can significantly simplify managing your network? You probably already have them on your network, now you just need to unlock their potential. Join SolarWinds Head Geek, Josh Stephens, as he shares his favorite secrets to best leverage IOS in your environment.

Free Tool: IP Address Tracker (IPAT)

SolarWinds, Inc. — Tue, 20 Oct 2009 00:00:00 EDT

Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more.

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Pivotal CRM, a CDC Software solution — Mon, 19 Oct 2009 00:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

Compression ROI Tool

IBM — Mon, 19 Oct 2009 00:00:00 EDT

The IBM DB2 ROI tool has been designed for developers, database administrators and senior IT management personnel alike, to help them perform a clinical analysis of the cost savings gained from the Storage Optimization feature of DB2 for Linux, UNIX and Windows.

How 4 Companies Saved by Moving to the Cloud

NetSuite — Wed, 14 Oct 2009 00:00:00 EDT

This paper presents 4 customer success stories of how a change to NetSuite improved efficentcy as well as the bottomline.

Control Your Email Environment with these 11 Tips

Iron Mountain Digital — Fri, 25 Sep 2009 00:00:00 EDT

The handling of email has become a critical business, IT and regulatory issue, driving a need for email archiving solutions in many organizations. This whitepaper will cover archiving and email management, eDiscovery and knowledge management.

Best Practices: Real-World Performance Testing and the “aha” Moment

Gomez — Thu, 24 Sep 2009 00:00:00 EDT

Tune in to this podcast now for expert insight on the connection between web performance testing and the bottom line, and pointers and best practices for ensuring the success of your critical eBusiness initiatives.

Best Practices: Protect Your Online Revenue Through Web Performance Testing

Gomez — Thu, 24 Sep 2009 00:00:00 EDT

Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today's rich and complex applications.

SQL Server 2008 Dynamic Duo: Management Views and Functions

Global Knowledge — Tue, 22 Sep 2009 00:00:00 EDT

Dynamic management views and functions were extraordinary additions to SQL 2005, and they have only improved in function and increased in number in SQL 2008. This white paper will explore a few of their capabilities and give examples as to how they can ease the workload of a database administrator.

Preparing to Stay in Business - Storage Continuity Critical in 24-Hour World

CDW Corporation — Tue, 08 Sep 2009 00:00:00 EDT

You probably think it couldn't happen to you, but disastrous events occur more often than not. Perhaps not a hurricane or earthquake or malicious attack, but there are potential risks for every business. Developing a solid data-recovery plan can keep your business up and running in the event of a disaster or other unfortunate event.

Dell Virtualization Consulting Services Video

Dell, Inc. and Intel — Thu, 03 Sep 2009 00:00:00 EDT

Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer.

Case Study: Unified Communications and Indiana University Medical Group

CDW Corporation — Tue, 01 Sep 2009 00:00:00 EDT

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security ...

Shavlik Technologies — Mon, 20 Jul 2009 00:00:00 EDT

As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.

Podcast: Protecting Data on the Edge

Zenith Infotech — Wed, 08 Jul 2009 00:00:00 EDT

In this expert podcast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

Protecting Data on the Edge

Zenith Infotech — Wed, 08 Jul 2009 00:00:00 EDT

According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

Presentation Transcript: Protecting Data on the Edge

Zenith Infotech — Fri, 19 Jun 2009 00:00:00 EDT

According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this transcript, W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

The Top 3 Reasons CRM Initiatives (Still) Fail & #45; And How To Avoid Them

Pivotal CRM, a CDC Software solution — Tue, 09 Jun 2009 00:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.

ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology

SDL Tridion — Mon, 01 Jun 2009 00:00:00 EDT

This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.

Embarcadero & #174; DB Optimizer & #153;

Embarcadero Technologies, Inc. — Thu, 14 May 2009 00:00:00 EDT

Poor performing SQL code is costly in terms of dollars and customer satisfaction. Discovering performance bottlenecks once they're in production is costly.

THINKStrategies - On-Demand Business Intelligence Solutions: A New Way to Achieve Your ...

SAP BusinessObjects — Thu, 07 May 2009 00:00:00 EDT

The macro-market trends of Globalization and eCommerce are making it more important than ever for corporate executives and end users to access critical information to make effective business decisions. This paper will examine how a new generation of SaaS-based BI solutions is responding to the escalating challenges facing companies of all sizes.

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

Publisher Targets Most Profitable Subscribers with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

Empower Your Consumer Research Department with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Police Department Utilizes Analytics and Statistics to Identify Crime Areas

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

CMPD experienced problems with two particular areas of crime. They needed community involvement to really make an impact in these areas. PASW Statistics allowed CMDP to gather data and present it as compelling evidence of the need for community involvement.

The Risks of Using Spreadsheets for Statistical Analysis

SPSS Inc. Worldwide Headquarters — Thu, 19 Mar 2009 00:00:00 EDT

Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explores core principles companies can use to help them select a CRM system.

How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

Building the Business Case for Predictive Analytics: Nucleus Research

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Predictive analytics encompasses a variety of techniques from statistics and data mining that analyze current and historical data to make predictions about future events. In this Nucleus Research report, learn how your company can achieve ROI from Predictive analytics applications.

A Smarter Start: Preparing Data with SPSS Statistics Base

SPSS Inc. Worldwide Headquarters — Thu, 12 Feb 2009 00:00:00 EST

Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

SPSS Inc. Worldwide Headquarters — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

Business Intelligence - Now More Than Ever

SAP BusinessObjects — Fri, 19 Dec 2008 00:00:00 EST

The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.

Email Archiving: Understanding the Reasons & #44; Risks and Rewards

Proofpoint, Inc. — Thu, 30 Oct 2008 00:00:00 EDT

Regulatory compliance, legal discovery and storage management issues are driving more organizations to consider email archiving. Here's what you should know when making decisions about your organization's use of email archiving technology.

Top 5 Best Practices for Creating Effective Campaign Dashboards

Tableau Software — Sun, 01 Jun 2008 00:00:00 EDT

We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.

Leveraging WAN Application Delivery Solutions to Accelerate and Secure Your Software-as-a- ...

Blue Coat — Sat, 01 Mar 2008 00:00:00 EST

This whitepaper examines the business implications of the SaaS movement, the escalating performance and security expectations, and how a growing number of companies are safeguarding and accelerating these ondemand applications with proxy-based wide-area network (WAN) application delivery solutions.

Enterprise Performance Management & #45; Financial Excellence and Beyond

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.

The Customer & #45;Driven Innovation Series: The Predictive Enterprise

SPSS Inc. Worldwide Headquarters — Sat, 01 Dec 2007 00:00:00 EST

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

Business Technology Marketing Benchmarks 2007-2008 PDF Slides

KnowledgeStorm Webinars — Mon, 23 Jul 2007 00:00:00 EDT

Find out what 1,038 B2B marketers revealed about what works for lead generation and nurturing tactics. Invite your entire team to view this free Webcast and learn about B2B email, search marketing and surprising Webcast and white paper marketing statistics.

Business Technology Marketing Benchmarks 2007-2008

KnowledgeStorm Webinars — Thu, 21 Jun 2007 00:00:00 EDT

Let Customer Feedback Do the Driving

SPSS Inc. Worldwide Headquarters — Thu, 31 May 2007 00:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.