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	KnowledgeStorm
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					<title>
					<![CDATA[ARX® Series Intelligent File Virtualization Devices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99793?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=99793&amp;c=CORE</link>
					<description>
						<![CDATA[ Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption and automating many storage management tasks. The result is a dramatic improvement in efficiency.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Fri, 05 Sep 2008 00:00:00 EDT				
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					<![CDATA[Intelligent File Virtualization: Breaking Free from the Constraints of Today &apos; s File  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99760?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=99760&amp;c=CORE</link>
					<description>
						<![CDATA[ Intelligent file virtualization solves issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks]]>				
					</description>
					<author>
						<![CDATA[F5 Networks.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99579?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=99579&amp;c=CORE</link>
					<description>
						<![CDATA[ The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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					<title>
					<![CDATA[BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98865?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=98865&amp;c=CORE</link>
					<description>
						<![CDATA[ Insurance companies struggle keep up with their customers&apos; demands for real-time business processes. Learn how to change the way you do business with fingertip access to internal systems and customers giving them the service they expect.]]>				
					</description>
					<author>
						<![CDATA[BlackBerry]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
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			<item>					
					<title>
					<![CDATA[Cisco Security Agent Data Loss Prevention]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98217?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=98217&amp;c=CORE</link>
					<description>
						<![CDATA[ In this briefing read how Cisco’s Security Agent provides visibility and control of sensitive data across all endpoints, protecting against data loss from both end-user actions and targeted malware.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98595?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=98595&amp;c=CORE</link>
					<description>
						<![CDATA[ When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution.  This paper helps you arrive at a decision.]]>				
					</description>
					<author>
						<![CDATA[uptime software inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<title>
					<![CDATA[Business on the Rise - Collaboration Solutions for the small and mid-size business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98056?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=98056&amp;c=CORE</link>
					<description>
						<![CDATA[ This short video illustrates how the right collaboration solution can improve your company&apos;s efficiency.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
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					<![CDATA[Quickr for Small and Medium Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98058?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=98058&amp;c=CORE</link>
					<description>
						<![CDATA[ IBM Lotus® Quickr is a Web 2.0-based team collaboration offering designed to transform the way everyday business content, such as documents and rich media can be shared and to enable more effective team collaboration.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Innovative Collaboration to Advance Your Business]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98081?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=98081&amp;c=CORE</link>
					<description>
						<![CDATA[ In this white paper learn how to bypass the challenge of adding new collaborative capabilities to what you already have and how to deal with dispersed content sources and system redundancies.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96958?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96958&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[How to Choose a Fire Suppression System for Your Server Room, Data Center or NOC]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96951?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96951&amp;c=CORE</link>
					<description>
						<![CDATA[ Fire suppression system solutions for most size rooms and enclosures has shown many firms the benefits of utilizing newer technology when protecting valuable assets.]]>				
					</description>
					<author>
						<![CDATA[Peripheral Manufacturing Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[EventTracker - Fact Sheet]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96949?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96949&amp;c=CORE</link>
					<description>
						<![CDATA[ EventTracker is both highly scalable and cost effective and includes a comprehensive automated compliance solution, EventTracker is quick to implement and despite its advanced functionality is both easy to use and maintain.]]>				
					</description>
					<author>
						<![CDATA[Prism Microsystems Inc.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Xiotech Intelligent Storage Element: Managed Reliability]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97463?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=97463&amp;c=CORE</link>
					<description>
						<![CDATA[ This report examines the Intelligent Storage Element, an integral component of Xiotech’s new Emprise 5000 and Emprise 7000 storage systems, and its ability to enhance the availability, reliability and performance of storage systems.]]>				
					</description>
					<author>
						<![CDATA[Xiotech]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Marcus &amp; Millichap Sharpens Reporting with Business Objects Edge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97062?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=97062&amp;c=CORE</link>
					<description>
						<![CDATA[ Marcus &amp; Millichap needed to provide its agents and their clients with timely and accurate data on market trends. In this case study learn how Business Objects Edge Premium was their solution.]]>				
					</description>
					<author>
						<![CDATA[Business Objects]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Essential Manager &apos; s Guide: Intelligent Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97138?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=97138&amp;c=CORE</link>
					<description>
						<![CDATA[ How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Podcast: Intelligent Branch Office Communication Strategies]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97886?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=97886&amp;c=CORE</link>
					<description>
						<![CDATA[ Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96999?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96999&amp;c=CORE</link>
					<description>
						<![CDATA[ Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<![CDATA[Best Practices for Home Agents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96992?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96992&amp;c=CORE</link>
					<description>
						<![CDATA[ Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes.  This white paper contains best practices for developing a Home Agents program.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96997?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96997&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96957?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96957&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Collaborative and Comprehensive: A Bold New Look for Global Sourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97918?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=97918&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[ISYS: Desktop Search Engine - Enterprise Search Tool]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96399?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96399&amp;c=CORE</link>
					<description>
						<![CDATA[ ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.]]>				
					</description>
					<author>
						<![CDATA[ISYS Search]]>				
					</author>
					<pubDate>
						Tue, 06 May 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[The Support Impacts of Technical Complexity on Margins and Customer Satisfaction]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96798?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96798&amp;c=CORE</link>
					<description>
						<![CDATA[ This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction.]]>				
					</description>
					<author>
						<![CDATA[Citrix Online-GotoAssist]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dialogue Live]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96152?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96152&amp;c=CORE</link>
					<description>
						<![CDATA[ Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Sat, 26 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Emergency Response Warehouse Management System]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96214?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96214&amp;c=CORE</link>
					<description>
						<![CDATA[ Effective emergency response planning should be based on the premise that all assumptions of the plan have failed, &amp; that infrastructure has been compromised. Read how Integrated Warehousing Solutions (IWS) supplies all the elements event plann...]]>				
					</description>
					<author>
						<![CDATA[Integrated Warehouse Solutions.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96126?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=96126&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…]]>				
					</description>
					<author>
						<![CDATA[Exstream Software.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[ESG: Intelligent Data Archiving]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95502?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=95502&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of intelligent data archiving is to move dormant data off of primary storage systems and put them on lower cost, easy to manage archival storage. Read this ESG white paper to learn more about intelligent data archiving and its benefits.]]>				
					</description>
					<author>
						<![CDATA[Arrow Electronics, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95314?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=95314&amp;c=CORE</link>
					<description>
						<![CDATA[ Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers&apos; needs and allow them to control the interaction.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 27 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[F5 Acopia ARX Series Intelligent File Virtualization Devices]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95291?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=95291&amp;c=CORE</link>
					<description>
						<![CDATA[ Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption associated with storage administration &amp; automating many storage management tasks. The result is a dramatic improvement in cost, agility and business efficiency.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Wed, 26 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Data Center Waterless Fire Suppression System – Asset Protection]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95300?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=95300&amp;c=CORE</link>
					<description>
						<![CDATA[ Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.]]>				
					</description>
					<author>
						<![CDATA[Peripheral Manufacturing Inc.]]>				
					</author>
					<pubDate>
						Wed, 26 Mar 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94587?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=94587&amp;c=CORE</link>
					<description>
						<![CDATA[ Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.]]>				
					</description>
					<author>
						<![CDATA[Infor.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Catalyst 2950 Series Intelligent Ethernet Switches for Metro Access]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94252?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=94252&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Catalyst® 2950 Series Intelligent Ethernet switches is an affordable line of fixed-configuration Fast Ethernet and Gigabit Ethernet switches that extend intelligence to the metro access edge.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Five Reasons Every IT Organization Needs to Capitalize on Intelligent Platform Management  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94194?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=94194&amp;c=CORE</link>
					<description>
						<![CDATA[ As a standardized systems management interface, Intelligent Platform Management Interface (IPMI) simplifies the management of today&apos;s multi-vendor environments. Learn how IPMI can help you better manage more infrastructure with fewer resou…]]>				
					</description>
					<author>
						<![CDATA[Avocent.]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Cisco Catalyst 3560 Series Switches]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94261?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=94261&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 28 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Transaction Perspective: Online Business Transaction Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94076?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=94076&amp;c=CORE</link>
					<description>
						<![CDATA[ Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Streaming Perspective: Hosted Streaming Quality Measurement]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94074?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=94074&amp;c=CORE</link>
					<description>
						<![CDATA[ Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.]]>				
					</description>
					<author>
						<![CDATA[Keynote  Systems]]>				
					</author>
					<pubDate>
						Tue, 26 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Redcell Infrastructure Manager (RIM) for Dell]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93714?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=93714&amp;c=CORE</link>
					<description>
						<![CDATA[ Redcell Infrastructure Manager (RIM) provides powerful, end-to-end infrastructure performance and availability monitoring via agentless management of Dell servers, storage, PC&apos;s, network switches and printers all from one centralized console.]]>				
					</description>
					<author>
						<![CDATA[Dorado  Software]]>				
					</author>
					<pubDate>
						Mon, 18 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 10 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, &amp; ERP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/92538?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=92538&amp;c=CORE</link>
					<description>
						<![CDATA[ BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Fri, 08 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[NetAcuity IP Intelligence Technology]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93165?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=93165&amp;c=CORE</link>
					<description>
						<![CDATA[ NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.]]>				
					</description>
					<author>
						<![CDATA[Digital Element.]]>				
					</author>
					<pubDate>
						Mon, 04 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Intelligent File Virtualization: Breaking Free From the Constraints of Today &apos; s File  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91890?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=91890&amp;c=CORE</link>
					<description>
						<![CDATA[ Intelligent file virtualization resolves the issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks. It also discusses the key applications and benefits of this innovative technology.]]>				
					</description>
					<author>
						<![CDATA[F5 Networks]]>				
					</author>
					<pubDate>
						Thu, 01 Nov 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[HelpConnection.NET - .NET Help Desk Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/91493?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=91493&amp;c=CORE</link>
					<description>
						<![CDATA[ The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.]]>				
					</description>
					<author>
						<![CDATA[Expinion.net]]>				
					</author>
					<pubDate>
						Tue, 16 Oct 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[RealDialog - Knowledge Management, Web Self-Service and Search Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/84215?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=84215&amp;c=CORE</link>
					<description>
						<![CDATA[ RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point.  It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Mon, 30 Oct 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,intelligent agents/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Podcast - Improve Results with an Intelligent Content Strategy]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/81209?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=81209&amp;c=CORE</link>
					<description>
						<![CDATA[ The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Tue, 07 Mar 2006 00:00:00 EST				
					</pubDate>
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					<![CDATA[How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy]]>				
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					<link>http://www.knowledgestorm.com/search/index/sol_summary/78307?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=78307&amp;c=CORE</link>
					<description>
						<![CDATA[ The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.]]>				
					</description>
					<author>
						<![CDATA[KnowledgeStorm, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Oct 2005 00:00:00 EDT				
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					<title>
					<![CDATA[Astea Alliance Application Extensions]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77214?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=77214&amp;c=CORE</link>
					<description>
						<![CDATA[ Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely &amp; accurate data about customer account or service orders; &amp; Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization &amp; customer retention.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
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					<title>
					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
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			<item>					
					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=intelligent agents&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
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