retrieve data Customer - KnowledgeStorm

What Every Managed Service Provider Should Know About Cloud Storage

Iron Mountain Digital — Mon, 16 Nov 2009 00:00:00 EST

Cloud storage presents Managed Service Providers an exciting opportunity to help customers accommodate data growth, but can raise doubts about security, privacy, and compliance. As THINKStrategies notes, choosing the right cloud storage partner is essential to maintaining customers’ trust.

WorkplaceControl for Notes

AedifiComm — Thu, 05 Nov 2009 00:00:00 EST

Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

NTR Global — Thu, 29 Oct 2009 00:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

How to Maximize Revenue by Sending Targeted Promotions to Customers

Infor CRM — Fri, 23 Oct 2009 00:00:00 EDT

This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.

Lance Armstrong Foundation : Email Archiving with Professional Archive Manager for Exchange

Metalogix — Thu, 22 Oct 2009 00:00:00 EDT

See why the Lance Armstrong Foundation chose Metalogix's Professional Archive Manager for Exchange to centrally manage email archives and allow for reliable remote access to them.

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Pivotal CRM, a CDC Software solution — Mon, 19 Oct 2009 00:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

Intelligent Secure Cloud Archiving for Application Data

Iron Mountain Digital — Thu, 15 Oct 2009 00:00:00 EDT

Iron Mountain’s Archive Services Platform API provides developers with the ideal remedy to take control of their data archiving challenges. A Web services interface allows developers to easily integrate their data-intensive applications, using almost any programming language, with Iron Mountain’s ultra-secure, highly scalable archive.

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions

SAP America Inc — Tue, 13 Oct 2009 00:00:00 EDT

Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI.

How to Embrace CRM and Make it Succeed in Your Organization

SYSPRO — Mon, 12 Oct 2009 00:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.

The Flawed Vision of Customer Data Integration – How to Get it Right the First Time

Siperian, Inc. — Wed, 16 Sep 2009 00:00:00 EDT

The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.

Gone in 30 Days: Exchange, Retention, and Regulatory Compliance

Sherpa Software — Thu, 10 Sep 2009 00:00:00 EDT

In this white paper, we will discuss how to discover, manage, and archive information within your Exchange enterprise to successfully limit your legal exposure and protect your corporate information.

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes ...

Microsoft — Wed, 09 Sep 2009 00:00:00 EDT

This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.

Dell Virtualization Consulting Services Video

Dell, Inc. and Intel — Thu, 03 Sep 2009 00:00:00 EDT

Virtualization is a rapidly evolving technology with many moving parts, making increasingly difficult for customers to develop an effective strategy. Every organization moves at a different pace. Dell delivers tailored solutions for every customer.

Wealth Management Firms Choose CRM to Improve Productivity and Client Service

Microsoft — Tue, 25 Aug 2009 00:00:00 EDT

To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security ...

Shavlik Technologies — Mon, 20 Jul 2009 00:00:00 EDT

As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.

Automation on Demand: Creating an Efficient and Cost Effective AP Solution

Esker Inc. — Fri, 10 Jul 2009 00:00:00 EDT

This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.

The Top 3 Reasons CRM Initiatives (Still) Fail & #45; And How To Avoid Them

Pivotal CRM, a CDC Software solution — Tue, 09 Jun 2009 00:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.

ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology

SDL Tridion — Mon, 01 Jun 2009 00:00:00 EDT

This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.

Applying Knowledge Management to Project Management

Global Knowledge — Mon, 01 Jun 2009 00:00:00 EDT

There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

Publisher Targets Most Profitable Subscribers with SPSS

SPSS Inc. Worldwide Headquarters — Mon, 04 May 2009 00:00:00 EDT

To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

Empower Your Consumer Research Department with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 01 May 2009 00:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

Effective Strategies for Capturing the Voice of the Customer

SPSS Inc. Worldwide Headquarters — Thu, 12 Mar 2009 00:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Adoption of Mobile Devices in the Workplace: Striking the Right Balance

Lumension — Wed, 11 Mar 2009 00:00:00 EDT

Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Cast Iron Systems — Tue, 03 Mar 2009 00:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.

Turning Results into Rewards: Survey Analysis and Reporting

SPSS Inc. Worldwide Headquarters — Thu, 26 Feb 2009 00:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

Boost ROI with Faster, Easier, VISUAL Analytics

SPSS Inc. Worldwide Headquarters — Tue, 24 Feb 2009 00:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

This paper explores core principles companies can use to help them select a CRM system.

How to Profit in a Downturn: 4 Customer & #45;centric Strategies for Growth in a ...

Pivotal CRM, a CDC Software solution — Fri, 20 Feb 2009 00:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive ...

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.

Who Are My Best Customers & #63;

SPSS Inc. Worldwide Headquarters — Fri, 20 Feb 2009 00:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

SPSS Inc. Worldwide Headquarters — Thu, 12 Feb 2009 00:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.

Northern Storage Suite V8

Northern Parklife — Thu, 12 Feb 2009 00:00:00 EST

Northern Storage Suite V8, Northern's latest release, meets the central challenge of designing practical storage strategies. It's highly customizable and can be tailored to fit any environment. With a better user experience, increased administrative efficiency and decreased costs, it's exactly what an SRM solution should offer.

Achieving Service Excellence Across The Enterprise

Numara Software — Sun, 01 Feb 2009 00:00:00 EST

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..

The Friendly Face of IT: User & #45;friendly IT Management

Numara Software — Tue, 06 Jan 2009 00:00:00 EST

This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.

Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions

Oracle Corporation — Mon, 05 Jan 2009 00:00:00 EST

Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions.

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

SPSS Inc. Worldwide Headquarters — Wed, 31 Dec 2008 00:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

The Economics of Embedded Development, Testing, Deployment and Support

IBM — Tue, 30 Dec 2008 00:00:00 EST

This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.

Blue Coat and VMware

Blue Coat — Fri, 26 Dec 2008 00:00:00 EST

Check out this solution brief to see how the joint Blue Coat and VMware solution enables IT organizations to consolidate servers and perform disaster recovery operations in real-time, without the risk of performance degradation due to latency or limited bandwidth.

The Total Economic Impact Of DMExpress

Syncsort — Mon, 25 Aug 2008 00:00:00 EDT

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution

Microsoft — Fri, 18 Apr 2008 00:00:00 EDT

Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..

Still Struggling to Reduce Call Center Costs without Losing Customers & #63;

SAP America Inc — Fri, 01 Feb 2008 00:00:00 EST

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

The Customer & #45;Driven Innovation Series: The Predictive Enterprise

SPSS Inc. Worldwide Headquarters — Sat, 01 Dec 2007 00:00:00 EST

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

Let Customer Feedback Do the Driving

SPSS Inc. Worldwide Headquarters — Thu, 31 May 2007 00:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

CRM without Compromise: A Strategy for Profitable Growth

SAP America Inc — Sun, 01 Apr 2007 00:00:00 EDT

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

Top 10 Reasons Customers Choose SAP for Business Transformation

SAP America Inc — Sun, 01 Jan 2006 00:00:00 EST

SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.