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	teleconference calls  - KnowledgeStorm
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	KnowledgeStorm
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	en-us			
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	Copyright &amp;#169; 2008<a href="www.knowledgestorm.com">KnowledgeStorm, Inc.</a>  All rights reserved.				
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			<item>					
					<title>
					<![CDATA[Videoconferencing: Increasing Productivity, While Reducing Costs]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98415?pos=10&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=98415&amp;c=CORE</link>
					<description>
						<![CDATA[ This expert E-Guide is a series of published Networking Media articles containing the factors driving videoconferencing and 10 ways to determine if videoconferencing can help your company reduce costs, while increasing productivity.]]>				
					</description>
					<author>
						<![CDATA[Polycom, Inc.]]>				
					</author>
					<pubDate>
						Mon, 01 Sep 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[eCity Receivables - Accounts Receivable &amp; Collections for .Net2.0]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96415?pos=48&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=96415&amp;c=CORE</link>
					<description>
						<![CDATA[ eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.]]>				
					</description>
					<author>
						<![CDATA[SLINGSHOT.]]>				
					</author>
					<pubDate>
						Tue, 26 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Cisco Unified CRM Connector 3.0.]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99388?pos=50&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99388&amp;c=CORE</link>
					<description>
						<![CDATA[ The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Thu, 21 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Finding and Fixing VoIP Call Quality Issues]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99605?pos=47&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99605&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently.]]>				
					</description>
					<author>
						<![CDATA[WildPackets, Inc.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99579?pos=43&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99579&amp;c=CORE</link>
					<description>
						<![CDATA[ The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Choose Your Collaboration Destiny]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98955?pos=25&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=98955&amp;c=CORE</link>
					<description>
						<![CDATA[ Test your skills real-time and learn how IBM collaboration solutions - backed by Web 2.0 technology - are greatly assisting businesses to take collaboration to the next level across employees, customers, suppliers, and partners.]]>				
					</description>
					<author>
						<![CDATA[IBM.]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Creative Collaboration]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99565?pos=23&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99565&amp;c=CORE</link>
					<description>
						<![CDATA[ Watch this video to know how technology connects five person company to its employees and customers.]]>				
					</description>
					<author>
						<![CDATA[Cisco Systems, Inc]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99299?pos=11&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99299&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[PODCAST: RADVISION - The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99300?pos=9&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99300&amp;c=CORE</link>
					<description>
						<![CDATA[ With today&apos;s global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99580?pos=7&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99580&amp;c=CORE</link>
					<description>
						<![CDATA[ Whether the objective is reducing the real estate foot print, improving accessibility to conference room reservations, allowing more people to comfortably occupy the existing office space, Desk Flex helps your hoteling operation hum.]]>				
					</description>
					<author>
						<![CDATA[DeskFlex]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Presentation Transcript: RADVISION: The Core of Video Enabled Unified Communications]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99404?pos=1&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99404&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper talks about video conferencing in today’s communication environment, and gives an overview of RADVISION’s solutions that will help to improve your company’s productivity and save money.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Fri, 01 Aug 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Help Desk Warning Signs: Is it Time to Consider Outsourcing?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93069?pos=49&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=93069&amp;c=CORE</link>
					<description>
						<![CDATA[ There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, &quot;Danger ahead!&quot; Learn the signs that signify when it might be time to consider an outsourced support solution.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Case Study: Children’s Memorial Hospital]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98591?pos=45&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=98591&amp;c=CORE</link>
					<description>
						<![CDATA[ In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.]]>				
					</description>
					<author>
						<![CDATA[ABS Associates Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
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			</item>
		
			<item>					
					<title>
					<![CDATA[Defining Telepresence: How Can It Help Your Organization?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98416?pos=8&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=98416&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper examines Telepresence, a revolutionary visual communications technology, and shows how it meets the complex needs of today&apos;s organizations for reducing costs, improving productivity, and realizing their environmental responsibilities.]]>				
					</description>
					<author>
						<![CDATA[Polycom, Inc.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Video Telephony: Completing the Picture of Unified Communications Effectiveness]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/98335?pos=6&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=98335&amp;c=CORE</link>
					<description>
						<![CDATA[ Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Tue, 01 Jul 2008 00:00:00 EDT				
					</pubDate>
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			</item>
		
			<item>					
					<title>
					<![CDATA[Retail 101: Juggling POS with Mobility, Call Centers, BI and Security]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97103?pos=32&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97103&amp;c=CORE</link>
					<description>
						<![CDATA[ In this E-Guide, get an overview of the retail industry from the focal points of tying it to security, business intelligence, mobility and call centers.]]>				
					</description>
					<author>
						<![CDATA[Hewlett-Packard Company]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Teleworking: Real Value for Virtual Workers]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97002?pos=22&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97002&amp;c=CORE</link>
					<description>
						<![CDATA[ The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Spontania: Anywhere, Anytime Unified]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97497?pos=21&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97497&amp;c=CORE</link>
					<description>
						<![CDATA[ This special report, commissioned by Dialcom, presents the critical architectural elements of a Unified Communications and Collaboration capability with recommended actions for enterprise IT.]]>				
					</description>
					<author>
						<![CDATA[Dialcom]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Collaborative and Comprehensive: A Bold New Look for Global Sourcing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97918?pos=20&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97918&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.]]>				
					</description>
					<author>
						<![CDATA[Accenture.]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[Extending Visual Communications to the Enterprise Desktop and Remote Office]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97686?pos=19&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97686&amp;c=CORE</link>
					<description>
						<![CDATA[ Extending conferencing and collaboration solutions beyond the conference room to the desktop and to the remote/mobile/home worker has become a consideration for many enterprise deployment plans]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[University of Houston-Downtown Expands Its Video Horizons]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97687?pos=18&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97687&amp;c=CORE</link>
					<description>
						<![CDATA[ The University of Houston-Downtown (UHD) needed to replace its existing video network infrastructure (MCUs) with a reliable, robust platform that delivered value added features, such as firewall traversal and high definition support.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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			<item>					
					<title>
					<![CDATA[The Video Communications Challenge]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97688?pos=17&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97688&amp;c=CORE</link>
					<description>
						<![CDATA[ This webcast focuses on how to easily connect remote employees and external partners to your existing video network for voice, video, and data communications.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
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					<title>
					<![CDATA[RADVISION: Recipient of the 2008 North American Videoconferencing Infrastructure Systems  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97689?pos=16&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97689&amp;c=CORE</link>
					<description>
						<![CDATA[ Frost &amp; Sullivan presents the 2008 Product Differentiation Innovation Award in the videoconferencing infrastructure systems market to RADVISION.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SCOPIA Conferencing Platform for IBM® Lotus® Sametime®]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97690?pos=15&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97690&amp;c=CORE</link>
					<description>
						<![CDATA[ The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SCOPIA Connector for IBM Lotus Sametime]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97691?pos=14&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97691&amp;c=CORE</link>
					<description>
						<![CDATA[ RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SCOPIA Connector for Microsoft Office Communications Server (OCS) 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97694?pos=13&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97694&amp;c=CORE</link>
					<description>
						<![CDATA[ The new SCOPIA OCS 2007 Connector enhances the Microsoft solution providing the capability for Office Communicator users to participate in conferences with standards-based video conferencing systems and devices.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SCOPIA Desktop: Detailed Product Description]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97700?pos=12&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97700&amp;c=CORE</link>
					<description>
						<![CDATA[ SCOPIA Desktop provides the capability to easily connect remote employees, external partners, prospects, etc. to your existing video conferencing network; extending the room system deployment beyond the room.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[SCOPIA Connector for Microsoft Office Communications Server 2007]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97699?pos=5&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97699&amp;c=CORE</link>
					<description>
						<![CDATA[ RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector.]]>				
					</description>
					<author>
						<![CDATA[RADVISION]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Comparing MPLS and Internet Links for Delivering VoIP Services]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/97129?pos=4&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=97129&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Implementing a Telecommuting Program]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96998?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=96998&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.]]>				
					</description>
					<author>
						<![CDATA[Avaya, Inc]]>				
					</author>
					<pubDate>
						Sun, 01 Jun 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Success Story: Communications - AT &amp; T]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96885?pos=44&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=96885&amp;c=CORE</link>
					<description>
						<![CDATA[ Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.  After careful consideration, it chose Informiam to meet that goal.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Moving Beyond the Queue - Focusing on the Real-Time Customer]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96883?pos=37&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=96883&amp;c=CORE</link>
					<description>
						<![CDATA[ In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.]]>				
					</description>
					<author>
						<![CDATA[Inova Solutions]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Using Real-Time Information to Improve Contact Center Performance]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/99188?pos=29&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=99188&amp;c=CORE</link>
					<description>
						<![CDATA[ From this 15-minute podcast, you&apos;ll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.]]>				
					</description>
					<author>
						<![CDATA[Genesys Co.]]>				
					</author>
					<pubDate>
						Thu, 01 May 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Dispatch Direct: Service Call Dispatching]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/95824?pos=28&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=95824&amp;c=CORE</link>
					<description>
						<![CDATA[ Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.]]>				
					</description>
					<author>
						<![CDATA[Dispatch Direct]]>				
					</author>
					<pubDate>
						Thu, 17 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Best Practices for Planning, Deploying and Managing Enterprise VoIP]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/96163?pos=26&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=96163&amp;c=CORE</link>
					<description>
						<![CDATA[ The goal of this white paper is to help the reader gain a better understanding of the challenges presented by VoIP as well as what must be done from a planning and management perspective to successfully deploy VoIP.]]>				
					</description>
					<author>
						<![CDATA[CA.]]>				
					</author>
					<pubDate>
						Tue, 01 Apr 2008 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94401?pos=30&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=94401&amp;c=CORE</link>
					<description>
						<![CDATA[ IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.]]>				
					</description>
					<author>
						<![CDATA[AMD and VMware, Inc]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Next Generation of Web Conferencing]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94896?pos=24&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=94896&amp;c=CORE</link>
					<description>
						<![CDATA[ This white paper explores the ability to have a more productive and engaging web conferencing experience-while providing the IT department with a program that efficiently utilizes bandwidth and minimally impacts the infrastructure.]]>				
					</description>
					<author>
						<![CDATA[Adobe Systems, Inc.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Guide to Selecting a Videoconferencing Application for Unified Communication]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/94838?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=94838&amp;c=CORE</link>
					<description>
						<![CDATA[ If 55 percent of communication is determined by nonverbal cues, namely tone of voice and body language, how many important details are you missing in an e-mail exchange or teleconference? A TANDBERG/Roper ASW survey found that 56% o…]]>				
					</description>
					<author>
						<![CDATA[TANDBERG.]]>				
					</author>
					<pubDate>
						Sat, 01 Mar 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers?]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/93294?pos=31&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=93294&amp;c=CORE</link>
					<description>
						<![CDATA[ Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.]]>				
					</description>
					<author>
						<![CDATA[SAP America, Inc.]]>				
					</author>
					<pubDate>
						Sun, 10 Feb 2008 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[IP Telephony Manager: Phone Extensions, Phone Calls &amp; Voice Quality]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90484?pos=38&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=90484&amp;c=CORE</link>
					<description>
						<![CDATA[ PROGNOSIS simplifies the task of managing large IP telephony deployments. It is ideally suited to global enterprises and large managed service providers. PROGNOSIS delivers real-time information about phone extensions, phone calls, voice quality, availability of the telephony service, and interconnections to telecommunications providers.]]>				
					</description>
					<author>
						<![CDATA[PROGNOSIS]]>				
					</author>
					<pubDate>
						Fri, 07 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Live! Interviews Online: Don &apos; t chat or blog - Interview! -Engage your users live and online]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/90597?pos=27&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=90597&amp;c=CORE</link>
					<description>
						<![CDATA[ Live! Interviews Online hosted service adds the power of moderated, interactive, interviews to your website quickly and inexpensively. Don&apos;t chat or blog - Interview!  Listen to your customers, feature your products, meet your clients, talk with your members, &amp; respond to your stockholders. It is affordable, quick to launch, &amp; easy to manage.]]>				
					</description>
					<author>
						<![CDATA[Forum One Communications]]>				
					</author>
					<pubDate>
						Sat, 01 Sep 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent -  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89796?pos=34&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=89796&amp;c=CORE</link>
					<description>
						<![CDATA[ The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Jul 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored  ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/89897?pos=33&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=89897&amp;c=CORE</link>
					<description>
						<![CDATA[ Read how AberdeenGroup&apos;s research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Sun, 01 Apr 2007 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center ...]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/85731?pos=39&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=85731&amp;c=CORE</link>
					<description>
						<![CDATA[ This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Wed, 01 Nov 2006 00:00:00 EST				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[The Role of Web-Based Self-Service in the Support Organization]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/78954?pos=40&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=78954&amp;c=CORE</link>
					<description>
						<![CDATA[ Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. Itâs not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Sat, 01 Oct 2005 00:00:00 EDT				
					</pubDate>
					<source url="http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml">
						http://rsssearch.knowledgestorm.com:80/rss/srl/key,teleconference calls/ds,CORE/oe,utf8/rss.xml						
					</source>		
			</item>
		
			<item>					
					<title>
					<![CDATA[Astea Alliance Service Management Suite]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77202?pos=36&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=77202&amp;c=CORE</link>
					<description>
						<![CDATA[ Astea Alliance service management suite integrates &amp; optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, &amp; Sales &amp; Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Wed, 07 Sep 2005 00:00:00 EDT				
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					<![CDATA[Real-Time Field Force Optimization: Dynamic Scheduling &amp; Dispatch as SLM Best Practice]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/77213?pos=42&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=77213&amp;c=CORE</link>
					<description>
						<![CDATA[ This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.]]>				
					</description>
					<author>
						<![CDATA[Astea International Inc.]]>				
					</author>
					<pubDate>
						Thu, 01 Sep 2005 00:00:00 EDT				
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					<![CDATA[ePowerCenter - Customer Relationship Management and Interaction Solution]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/72594?pos=46&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=72594&amp;c=CORE</link>
					<description>
						<![CDATA[ ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers.  It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.]]>				
					</description>
					<author>
						<![CDATA[Astute Solutions]]>				
					</author>
					<pubDate>
						Fri, 04 Feb 2005 00:00:00 EST				
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					<title>
					<![CDATA[Workforce Management: Optimizing Performance for Superior Customer Service]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/70906?pos=35&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=70906&amp;c=CORE</link>
					<description>
						<![CDATA[ Of the myriad pressures faced by call center managers in today&apos;s customer-centric business environments, staffing remains the most challenging. It&apos;s no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.]]>				
					</description>
					<author>
						<![CDATA[CRMindustry.com]]>				
					</author>
					<pubDate>
						Mon, 01 Mar 2004 00:00:00 EST				
					</pubDate>
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					<title>
					<![CDATA[ServiceCEO Enterprise--Multi-site Service Organization Management]]>				
					</title>
					<link>http://www.knowledgestorm.com/search/index/sol_summary/59188?pos=41&amp;trkpg=PARTNER_SEARCH_RESULTS_CORE&amp;stype=teleconference calls&amp;n=59188&amp;c=CORE</link>
					<description>
						<![CDATA[ ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches.  You&apos;ll be able to be more efficiently and with fewer people—meaning you&apos;ll be able to run it more profitably.]]>				
					</description>
					<author>
						<![CDATA[Insight Direct]]>				
					</author>
					<pubDate>
						Tue, 02 Sep 2003 00:00:00 EDT				
					</pubDate>
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